Automation of inhabitants service in the process of waste management
Building an image of ZDiZ Gdańsk through transparent communication with the inhabitants of Gdansk.
Centralisation of information and automation of the process of inhabitant’s service in the waste management.
What we did
- Analysis of the processes and procedures for waste management in ZDiZ Gdańsk.
- Design and performance of inhabitants service system, based on Microsoft Dynamics CRM 2013.
- Training the end users.
- Providing the implementation documentation:
- instructions for users,
- business process diagrams in BPMN 2.0,
- diagram of the relationship between the data in the system,
- description of prepared forms and fields.
- System supporting the waste management service in over 30 000 real estates.
- A unified flow of information from the inhabitants by ZDiZ Gdańsk to companies exporting waste.
- Automatic e-mail notifications to inhabitants in creating and closing submissions.
- Implementation of the system in the customer’s environment (on-premise licenses).
- Direct access to the system by external companies..
Microsoft Dynamics CRM 2013