Service Desk & End User Support

Simultaneously to consumerisation of IT and a flood of new applications, new challenges have emerged for service desk which exceed its standard function of a primary customer interface. As the Service Desk is an “intervention point” where diverse quires from both external and internal clients are resolved, the successful running of a business is highly dependent on efficiency and availability of the IT Service Support. With the growing number of users and appliances, seamless handling of all emerging problems becomes more challenging.


Sii Poland has risen to the challenges posed by the changing IT environment and more demanding customers. With our in-depth knowledge and practical know-how, we skillfully address all technology incidents, and at the same time, optimize the troubleshooting processes to prevent reoccurrence of the system failures.

Why Sii Poland?Check why you should choose Sii

  • Technology Partnership with MWT Solutions – Manage Engine ServiceDesk Plus.
  • 130 Help Desk and Field Support/User Support employees.
  • Working in 4 languages: Polish, English, German and French.
  • 8 Delivery Centers providing 24/7 support.
  • Strategic Partner of Microsoft.
  • 22 Apple and Microsoft certifications.

What we offer in the field of Service Desk and End User Support

Our Standards 

  • Systems: AIX, Solaris, HP-UX, Linux, Windows
  • Networks: TCP/IP, LAN, WAN, routing, switching, Cisco tools, Juniper
  • Security: VPN, NAC, firewalle, proxy servers, security audits
  • Infrastructure management: LDAP, AD
  • Virtualization: VMware, Xen, Citrix, KVM, Hyper-V
  • Monitoring: Tivoli, Nagios, NetFlow, Cacti, Orion SolarWinds
  • Data Bases: Oracle, DB2, Sybase, MS SQL Server, PostgreSQL, MySQL
  • Telephony: VoIP, Asterisk, Cisco, Blackberry
MS-Partner ServiceDeskPlus RedHat-AdvBusPart

Industries using our Service Desk and End User Support services

How we work It is our clients who decide

Case studies

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