{"id":28642,"date":"2024-08-12T05:00:00","date_gmt":"2024-08-12T03:00:00","guid":{"rendered":"https:\/\/sii.pl\/blog\/?p=28642"},"modified":"2024-08-08T15:56:44","modified_gmt":"2024-08-08T13:56:44","slug":"features-and-exciting-changes-with-the-new-washington-dc-platform-release-for-servicenow","status":"publish","type":"post","link":"https:\/\/sii.pl\/blog\/en\/features-and-exciting-changes-with-the-new-washington-dc-platform-release-for-servicenow\/","title":{"rendered":"Features and exciting changes with the new Washington DC platform release for ServiceNow"},"content":{"rendered":"\n

ServiceNow’s latest Washington DC release introduces a series of enhancements aimed at simplifying and improving IT service management. This update is a game-changer for administrators, developers, and implementers, offering new features and functionalities that streamline operations, enhance integrations, and empower users with advanced AI capabilities.<\/p>\n\n\n\n

This article explores the updates that make the Washington DC release a milestone in ServiceNow’s evolution.<\/p>\n\n\n\n

Low code and Generative AI<\/strong><\/h2>\n\n\n\n

In line with current trends in the IT industry, ServiceNow has also updated its tool using low-code and Generative AI solutions.<\/p>\n\n\n\n

Workflow Studio and Workflow Automations<\/strong><\/h2>\n\n\n\n

Among the changes and innovations worth mentioning are:<\/p>\n\n\n\n

    \n
  1. Workflow Studio<\/strong> \u2013 is allowing to see all your process automation workflows from a single consolidated interface. The main homepage is extended. We can now select Playbooks (previously known as Processes), Flows, Subflows, Actions, Data streams, and Decision tables. There is a dedicated tab for Integrations that presents available spokes (pre-built components used within the IntegrationHub)<\/li>\n\n\n\n
  2. Build with Now Assist<\/strong> \u2013 build flows with low code or no code experience. This is an acceleration in flow generation to jump-start high-impact automation. Simply describe what you want your flow to do in the prompt box, and behind the scenes, Now Assist will use generative AI to build it. It can also suggest recommended actions\/steps that can be used to achieve the goal. With one click, it can auto-populate all necessary fields of the selected method.<\/li>\n<\/ol>\n\n\n\n
    \"Flow<\/a>
    Fig. 1 Flow creation using generative AI \u2013 with Now Assist<\/figcaption><\/figure>\n\n\n\n
    \"Diagram<\/a>
    Fig. 2 Diagram view of flow created with Now Assist<\/figcaption><\/figure>\n\n\n\n
    \"Additional<\/a>
    Fig. 3 Additional recommended steps are automatically available based on the provided prompt and previous configurations<\/figcaption><\/figure>\n\n\n\n
      \n
    1. Proactive Analytics<\/strong> \u2013 can now be used as a trigger with multiple options related to the data collected in the Platform Analytics module.<\/li>\n\n\n\n
    2. Playbooks<\/strong> \u2013 Processes are now called Playbooks in both the builder and the Playbook Experience. Use Playbooks to create cross-enterprise workflows as one single, unified process. There is a special dedicated area to visualize any Playbook flow details in a diagramming view, presenting each stage and activity or adding annotations and Trying flow logic.
      Ability to restart Playbook and configure which parts can or cannot be restarted. The end user can rewind the point at which the restart occurred, review the entered information, and move forward. Dynamic inputs can configure the activity to show a particular set of fields based on the value of another input, such as a selected catalog item, a selected decision table, or a REST API response. Playbook can be added to any custom UI Builder page.<\/li>\n\n\n\n
    3. Decision Builder<\/strong> \u2013 integrated into Workflow Studio. Decision Builder can be accessed alongside powerful tools like Flow Designer and Playbooks to seamlessly integrate decision tables with workflows.<\/li>\n\n\n\n
    4. Decision table<\/strong> \u2013 this provides many enhancements to make the work easier, like generating code snippets to run anywhere in the system and making it easier to replace hard-coded logic with decisions by inserting decision table code snippets copied from Decision Builder.<\/li>\n\n\n\n
    5. Business Rules<\/strong> have been added to the decisions table view, so automation can be built on top of that.<\/li>\n<\/ol>\n\n\n\n

      Now Assist<\/strong><\/h2>\n\n\n\n

      What should you look out for in Now Assist? You will find the answer below.<\/p>\n\n\n\n

      \"Now<\/a>
      Fig. 4 Now Assist Admin panel<\/figcaption><\/figure>\n\n\n\n
        \n
      1. It is backward compatible with Vancouver<\/strong> and leverages improved AI algorithms to provide more accurate and contextually relevant suggestions to users. It is even available directly from Teams chat.<\/li>\n\n\n\n
      2. Large Language Models<\/strong> \u2013 LLM-Based Workflow Topics allow for the automation of routine tasks based on suggestions, also enabling them to understand and generate text in multiple languages as a support for non-English speakers.<\/li>\n\n\n\n
      3. For ITOM<\/strong>, AI can summarize the messages to deliver better root cause analysis of the issues\/alerts provided by automation and propose actions needed to help solve the problem, enhanced with running existing Automation Playbooks for remediation.<\/li>\n\n\n\n
      4. For Creator \u2013 Now Assist for Creator<\/strong> is a powerful tool that revolutionizes the app platform experience by enhancing productivity and efficiency during the app development lifecycle. Leveraging app, playbook, Service Catalog item, flow, and code generation capabilities while offering code completion suggestions, Now Assist for Creator significantly reduces app development time, improves productivity, and creates seamless coding experiences.
        Platform users save time by eliminating syntax errors, enabling faster completion of app development and management tasks.
        Deweloperzy mog\u0105:\n