{"id":129895,"date":"2024-08-08T14:12:47","date_gmt":"2024-08-08T14:12:47","guid":{"rendered":"https:\/\/sii.pl\/oferta\/service-desk-user-support\/"},"modified":"2026-10-29T13:45:30","modified_gmt":"2026-10-29T13:45:30","slug":"service-desk-user-support","status":"publish","type":"offering-page","link":"https:\/\/sii.pl\/de\/angebot\/service-desk-user-support\/","title":{"rendered":"Service Desk und Benutzer-Support"},"content":{"rendered":"<div class=\"nsw-o-info-lead  -hidden-dark-overlay    js-mobile-trigger-button_1 \" >\n    <div class=\"nsw-o-info-lead__overlay\" style=\"position:relative;\">\n                    <div class=\"nsw-o-info-lead__background d-flex flex-column justify-content-center align-items-center\">\n                                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Ttop_desktopSD-AI-1.jpg\" alt=\"\" class=\"u-hidden-on-mobile-small\" data-no-lazy=\"1\">\n                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Top_mobileSD-AI-1.jpg\" alt=\"\" class=\"u-visible-on-mobile-small\" data-no-lazy=\"1\">\n                            <\/div>\n                        <div class=\"nsw-o-info-lead__content container -nsw-container d-flex  flex-column \">\n           <div class=\"nsw-o-info-lead__breadcrumbs u-hidden-on-mobile\">\n                                  <ul class=\"nsw-m-breadcrumbs d-flex align-items-center flex-wrap -invert\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/BreadcrumbList\">\n        <li class=\"nsw-m-breadcrumbs__item\" itemprop=\"itemListElement\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/ListItem\">\n        <a class=\" u-color-invert  \" itemprop=\"item\" href=\"https:\/\/sii.pl\/de\/\">\n            <span itemprop=\"name\" property=\"name\">Home<\/span>\n        <\/a>\n    <\/li>\n        <\/ul>                          <\/div>\n            <div class=\"nsw-o-info-lead__back-content u-hidden-on-desktop\">\n                                                                                        <a  href=\"https:\/\/sii.pl\/de\/\" class=\"nsw-a-button -link-invert -icon-left -icon-small u-hidden-on-desktop nsw-o-info-lead__back-btn\"   >\n            <span class=\"nsw-a-button__icon\">\n            <svg width=\"4\" height=\"7\" viewBox=\"0 0 4 7\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M3.85355 6.35355C3.65829 6.54882 3.34171 6.54882 3.14645 6.35355L0.292893 3.5L3.14645 0.646447C3.34171 0.451184 3.65829 0.451184 3.85355 0.646447C4.04882 0.841709 4.04882 1.15829 3.85355 1.35355L1.70711 3.5L3.85355 5.64645C4.04882 5.84171 4.04882 6.15829 3.85355 6.35355Z\"\/>\n<\/svg>\n\n        <\/span>\n        <span>Home<\/span>\n    <\/a>\n                                                                        <\/div>\n            <div class=\"nsw-o-info-lead__row d-flex flex-column justify-content-between mt-auto\">\n                                                <div class=\"nsw-m-title-block -h2 -ph4 -invert\">\n                                <h1 class=\"nsw-m-title-block__title\"><mark>Service Desk &#038; User Support<\/mark><\/h1>\n                        <p class=\"nsw-m-title-block__subtitle\">Sii bietet User- und IT-Anwendungssupport, der auf die spezifischen Anforderungen jeder Organisation zugeschnitten ist \u2013 von Support w\u00e4hrend der Gesch\u00e4ftszeiten bis hin zu 24\/7\/365-Betreuung. Durch die Kombination von ITIL-4-Praktiken (Information Technology Infrastructure Library), ITSM-Plattformen (IT Service Management) und KI-gest\u00fctzten L\u00f6sungen beschleunigt Sii die Ticketbearbeitung, verbessert die Servicequalit\u00e4t und sorgt f\u00fcr eine bessere User Experience.<\/p>\n    <\/div>\n\n                <div class=\"nsw-o-info-lead__controls-button\">\n                                                                                                                                                                        <a  href=\"#nswOfferFormBlock\" class=\"nsw-a-button  js-scroll-to-section\"    rel=\"nofollow\" >\n        <span>Kontakt aufnehmen<\/span>\n    <\/a>\n                                                                <a href=\"#\" class=\"nsw-a-button -ghost -icon-right -icon-small u-mobile-top-positive-8\" data-lity data-lity-target=\"https:\/\/www.youtube.com\/watch?v=822oh_clZvg\" rel=\"nofollow\" >\n    Sehen Sie sich unser Video an\n    <\/a>                                                        <\/div>\n\n            <\/div>\n                                            <\/div>\n    <\/div>\n<\/div>\n\n\n<style>\n    .editor-styles-wrapper .nsw-o-double-logo-slider .nsw-o-double-logo-slider__box-big {\n        overflow: hidden;\n    }\n    .editor-styles-wrapper .nsw-o-double-logo-slider .nsw-o-double-logo-slider__box-big .nsw-o-double-logo-slider__content {\n        flex-wrap: nowrap;\n        display: flex;\n    }\n<\/style>\n\n\n        <section class=\"nsw-section nsw-o-double-logo-slider \">\n    <div class=\"nsw-o-double-logo-slider__cnt nsw__asymetric-container\">\n        <div class=\"nsw-o-double-logo-slider__box d-flex flex-column flex-lg-row\">\n                                        <div class=\"nsw-o-double-logo-slider__box-big d-flex u-background-color-invert\">\n                    <div class=\"nsw-o-double-logo-slider__slider-big  js-slider js-slider-autoplay js-slider-show_1 js-slider-show-mobile_1 \">\n                        <div class=\"nsw-o-double-logo-slider__content js-carousel\">\n                                                                                                                                        <div class=\"nsw-o-double-logo-slider__big-item d-flex align-items-center justify-content-center\">\n                                                                                                                                                        <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Jira-Service-management_Logo-technologia.png\" alt=\"\" \/>\n                                                                                                                                                <\/div>\n                                                                                                                                                <div class=\"nsw-o-double-logo-slider__big-item d-flex align-items-center justify-content-center\">\n                                                                                                                                                        <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Logo-technologia_ActiveDirectory.png\" alt=\"\" \/>\n                                                                                                                                                <\/div>\n                                                                                                                                                <div class=\"nsw-o-double-logo-slider__big-item d-flex align-items-center justify-content-center\">\n                                                                                                                                                        <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Logo-technologia_Microsoft-Intune.png\" alt=\"\" \/>\n                                                                                                                                                <\/div>\n                                                                                                                                                <div class=\"nsw-o-double-logo-slider__big-item d-flex align-items-center justify-content-center\">\n                                                                                                                                                        <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Logo-technologia_Windows11.png\" alt=\"\" \/>\n                                                                                                                                                <\/div>\n                                                                                                                                                <div class=\"nsw-o-double-logo-slider__big-item d-flex align-items-center justify-content-center\">\n                                                                                                                                                        <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/M365_Logo-technologia-1.png\" alt=\"\" \/>\n                                                                                                                                                <\/div>\n                                                                                                                                                <div class=\"nsw-o-double-logo-slider__big-item d-flex align-items-center justify-content-center\">\n                                                                                                                                                        <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Teams-2026-_Logo-technologia.png\" alt=\"\" \/>\n                                                                                                                                                <\/div>\n                                                                                                                                                <div class=\"nsw-o-double-logo-slider__big-item d-flex align-items-center justify-content-center\">\n                                                                                                                                                        <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Tech_servicenow.png\" alt=\"\" \/>\n                                                                                                                                                <\/div>\n                                                                                                                        <\/div>\n                    <\/div>\n                <\/div>\n            \n                        <div class=\"nsw-o-double-logo-slider__box-small\">\n                <h3 class=\"nsw-o-double-logo-slider__title\">\n                                            Technologien:\n                                    <\/h3>\n                <div class=\"nsw-o-double-logo-slider__slider-small  js-slider js-slider-autoplay js-slider-show_7 js-slider-show-mobile_2 \">\n                    <div class=\"nsw-o-double-logo-slider__content js-carousel\">\n                                                                                    <div class=\"nsw-o-double-logo-slider__small-item d-flex\">\n                                                                                                                                <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Jira-Service-management_Logo-technologia.png\" alt=\"\" \/>\n                                                                                                                        <\/div>\n                                                            <div class=\"nsw-o-double-logo-slider__small-item d-flex\">\n                                                                                                                                <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Logo-technologia_ActiveDirectory.png\" alt=\"\" \/>\n                                                                                                                        <\/div>\n                                                            <div class=\"nsw-o-double-logo-slider__small-item d-flex\">\n                                                                                                                                <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Logo-technologia_Microsoft-Intune.png\" alt=\"\" \/>\n                                                                                                                        <\/div>\n                                                            <div class=\"nsw-o-double-logo-slider__small-item d-flex\">\n                                                                                                                                <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Logo-technologia_Windows11.png\" alt=\"\" \/>\n                                                                                                                        <\/div>\n                                                            <div class=\"nsw-o-double-logo-slider__small-item d-flex\">\n                                                                                                                                <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/M365_Logo-technologia-1.png\" alt=\"\" \/>\n                                                                                                                        <\/div>\n                                                            <div class=\"nsw-o-double-logo-slider__small-item d-flex\">\n                                                                                                                                <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Teams-2026-_Logo-technologia.png\" alt=\"\" \/>\n                                                                                                                        <\/div>\n                                                            <div class=\"nsw-o-double-logo-slider__small-item d-flex\">\n                                                                                                                                <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Tech_servicenow.png\" alt=\"\" \/>\n                                                                                                                        <\/div>\n                                                                        <\/div>\n                <\/div>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"wp-block-nsw-block-section nsw-section  section-28be3734-b1a2-428e-b0c9-7c8b5f976d26\" id=\"\"><style type=\"text\/css\">.section-28be3734-b1a2-428e-b0c9-7c8b5f976d26 { padding-top:120px;padding-bottom:80px;background:#ffffff; }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-28be3734-b1a2-428e-b0c9-7c8b5f976d26 { padding-top:28px; } }<\/style>\n<div class=\"wp-block-sii-nsw-container container container-0b98297e-0239-428d-b7f0-f763f8ccc263 hide-on-mobile\"><style type=\"text\/css\">.container-0b98297e-0239-428d-b7f0-f763f8ccc263 {  }\n                         @media screen and (max-width: 991px) { .container-0b98297e-0239-428d-b7f0-f763f8ccc263 {  } }<\/style>\n<h2 class=\"wp-block-heading has-text-align-left has-nswc-grey-600-color has-text-color has-nsw-p-2-font-size\">Mehr als 300 Sii-Experten bieten Service Desk, Application Support und Field Support f\u00fcr Kunden in Polen und auf internationalen M\u00e4rkten. Das Team unterst\u00fctzt Unternehmen \u00fcber den gesamten Service-Lebenszyklus hinweg \u2013 von Implementierung und Transition bis hin zum laufenden Betrieb und zur kontinuierlichen Optimierung. Die Services werden mit f\u00fchrenden Plattformen und L\u00f6sungen wie ServiceNow, Jira Service Management, Microsoft 365, Microsoft Intune und Microsoft Copilot bereitgestellt und durch ITIL-4-konforme Prozesse unterst\u00fctzt. Die Expertise von Sii wird zus\u00e4tzlich durch strategische Partnerschaften mit Microsoft, ServiceNow und Atlassian gest\u00e4rkt.<\/h2>\n<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-nsw-block-section nsw-section  section-8b60adcb-c723-4fad-8a66-3a53f501aae8\" id=\"\"><style type=\"text\/css\">.section-8b60adcb-c723-4fad-8a66-3a53f501aae8 { padding-top:40px;padding-bottom:80px; }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-8b60adcb-c723-4fad-8a66-3a53f501aae8 { padding-top:50px; } }<\/style>\n<div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-99e6f0ac-905a-49f5-ac70-e27f3ea14ff3 .nsw-m-title-block__title, .header-99e6f0ac-905a-49f5-ac70-e27f3ea14ff3 .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-99e6f0ac-905a-49f5-ac70-e27f3ea14ff3 .nsw-m-title-block__title, .header-99e6f0ac-905a-49f5-ac70-e27f3ea14ff3 .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-99e6f0ac-905a-49f5-ac70-e27f3ea14ff3 -h2 -uppercase -t2 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">UNSER ANGEBOT<\/mark><\/mark><\/h2><p class=\"nsw-m-title-block__subtitle \"><\/p><\/header><\/div>\n\n\n\n<div class=\"wp-block-sii-nsw-container container container-d1087014-e10e-4264-aa6a-5db4e3249f06\"><style type=\"text\/css\">.container-d1087014-e10e-4264-aa6a-5db4e3249f06 { margin-top:67px; }\n                         @media screen and (max-width: 991px) { .container-d1087014-e10e-4264-aa6a-5db4e3249f06 { margin-top:40px; } }<\/style>\n<section class=\"wp-block-nsw-advanced-content-tabs nsw-advanced-content-tabs  section-\"><div class=\"container\"><div class=\"nsw-o-advanced-content-tabs -js-nav-content-control__container js-nav-content-control-only-desktop d-lg-flex d-block \"><div class=\"nsw-o-advanced-content-tabs__menu d-lg-flex d-none flex-column justify-content-around -js-nav-tabs align-self-center\"><div class=\"nsw-o-advanced-content-tabs__tab -js-nav-tabs-item -js-active-menu-item\" tabindex=\"0\"><button class=\"nsw-o-advanced-content-tabs__btn u-color-nswc-grey-1000 d-flex align-items-center flex-wrap -js-nav-tabs-link\" data-tag=\"4a8cf295-b057-4fe8-bfac-9f05def2aa9e\"><span class=\"icon\"><\/span><span class=\"nsw-o-advanced-content-tabs__title\">Erstunterst\u00fctzung<\/span><\/button><\/div><div class=\"nsw-o-advanced-content-tabs__tab -js-nav-tabs-item \" tabindex=\"1\"><button class=\"nsw-o-advanced-content-tabs__btn u-color-nswc-grey-1000 d-flex align-items-center flex-wrap -js-nav-tabs-link\" data-tag=\"ff454b74-f3c1-4143-bd2f-d5a45ae8e86e\"><span class=\"icon\"><\/span><span class=\"nsw-o-advanced-content-tabs__title\">Anwendungsunterst\u00fctzung<\/span><\/button><\/div><div class=\"nsw-o-advanced-content-tabs__tab -js-nav-tabs-item \" tabindex=\"2\"><button class=\"nsw-o-advanced-content-tabs__btn u-color-nswc-grey-1000 d-flex align-items-center flex-wrap -js-nav-tabs-link\" data-tag=\"feadcb53-1253-4cdd-bf62-84d569b156f0\"><span class=\"icon\"><\/span><span class=\"nsw-o-advanced-content-tabs__title\">On-Site-Support<\/span><\/button><\/div><div class=\"nsw-o-advanced-content-tabs__tab -js-nav-tabs-item \" tabindex=\"3\"><button class=\"nsw-o-advanced-content-tabs__btn u-color-nswc-grey-1000 d-flex align-items-center flex-wrap -js-nav-tabs-link\" data-tag=\"7b5367f4-59f2-4218-9835-dcccea1bc3f2\"><span class=\"icon\"><\/span><span class=\"nsw-o-advanced-content-tabs__title\">IT Service Management<\/span><\/button><\/div><div class=\"nsw-o-advanced-content-tabs__tab -js-nav-tabs-item \" tabindex=\"4\"><button class=\"nsw-o-advanced-content-tabs__btn u-color-nswc-grey-1000 d-flex align-items-center flex-wrap -js-nav-tabs-link\" data-tag=\"662bfba2-c004-41bf-b4a5-2733916dc302\"><span class=\"icon\"><\/span><span class=\"nsw-o-advanced-content-tabs__title\">Mehrsprachiger User Support<\/span><\/button><\/div><span class=\"nsw-o-advanced-content-tabs__title\"><\/span><\/div><div class=\"nsw-o-advanced-content-tabs__container -js-nav-content-control__container__content js-nav-content-control-only-desktop js-accordion js-oneOpen js-only-mobile-action js-first-open-on-init js-noScroll d-block d-lg-flex flex-column justify-content-center\">\n<div class=\"wp-block-nsw-advanced-content-tab nsw-o-advanced-content-tabs__item js-accordion-item nsw-o-advanced-content-tabs__content\" data-content=\"4a8cf295-b057-4fe8-bfac-9f05def2aa9e\"><div class=\"nsw-o-advanced-content-tabs__btn d-lg-none d-flex flex-wrap align-items-center justify-content-between js-accordion-header\"><span class=\"icon\"><\/span><span class=\"icon -mobile\"><\/span><span class=\"nsw-o-advanced-content-tabs__title\">Erstunterst\u00fctzung<\/span><p class=\"nsw-o-advanced-content-tabs__subtitle u-color-nswc-grey-600\"><\/p><\/div><div class=\"nsw-o-advanced-content-tabs__body js-accordion-body\">\n<h3 class=\"wp-block-heading\">L1-Support, der die Probleml\u00f6sung beschleunigt<\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-nsw-h-4-font-size\">Sii bietet Nutzern eine zentrale Anlaufstelle und kombiniert erfahrene Support-Spezialisten, ITIL-basierte Prozesse und KI-Funktionen.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Schnellere Reaktionszeiten durch automatisierte Klassifizierung, Kategorisierung und Priorisierung von Tickets<\/li>\n\n\n\n<li>H\u00f6here L\u00f6sungsraten beim Erstkontakt durch Empfehlungen auf Grundlage einer freigegebenen Wissensdatenbank<\/li>\n\n\n\n<li>Weniger Eskalationen durch erweiterte L1- und L1.5-Supportmodelle<\/li>\n\n\n\n<li>Zuverl\u00e4ssige Support-Verf\u00fcgbarkeit mit einer an die Gesch\u00e4ftsanforderungen angepassten Serviceabdeckung, einschlie\u00dflich 24\/7\/365-Modellen<\/li>\n\n\n\n<li>Schnellerer und effektiverer Self-Service durch KI-gest\u00fctzte Chatbots und virtuelle Agenten unter fachlicher Aufsicht<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-nsw-advanced-content-tab nsw-o-advanced-content-tabs__item js-accordion-item nsw-o-advanced-content-tabs__content\" data-content=\"ff454b74-f3c1-4143-bd2f-d5a45ae8e86e\"><div class=\"nsw-o-advanced-content-tabs__btn d-lg-none d-flex flex-wrap align-items-center justify-content-between js-accordion-header\"><span class=\"icon\"><\/span><span class=\"icon -mobile\"><\/span><span class=\"nsw-o-advanced-content-tabs__title\">Anwendungsunterst\u00fctzung<\/span><p class=\"nsw-o-advanced-content-tabs__subtitle u-color-nswc-grey-600\"><\/p><\/div><div class=\"nsw-o-advanced-content-tabs__body js-accordion-body\">\n<h3 class=\"wp-block-heading\">Support, der Diagnose und Probleml\u00f6sung beschleunigt<\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-nsw-h-4-font-size\">Sii bietet umfassenden Support f\u00fcr Business-Anwendungen, SaaS-Plattformen und individuelle Enterprise-Systeme.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Schnellere St\u00f6rungsbehebung durch KI-gest\u00fctzte Analyse von Logs, Warnmeldungen und Fehlermeldungen<\/li>\n\n\n\n<li>Schnellere Diagnose durch die Identifizierung \u00e4hnlicher Incidents und die Analyse fr\u00fcherer Ma\u00dfnahmen zur Fehlerbehebung<\/li>\n\n\n\n<li>H\u00f6here Anwendungsstabilit\u00e4t durch Problem Management und Ursachenanalyse<\/li>\n\n\n\n<li>Weniger wiederkehrende Probleme durch Trendanalysen und kontinuierliche Aktualisierung von Runbooks und Wissensdatenbank<\/li>\n\n\n\n<li>Effizientere Umsetzung von \u00c4nderungen durch enge Zusammenarbeit zwischen Support-, Entwicklungs- und Vendor-Teams<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-nsw-advanced-content-tab nsw-o-advanced-content-tabs__item js-accordion-item nsw-o-advanced-content-tabs__content\" data-content=\"feadcb53-1253-4cdd-bf62-84d569b156f0\"><div class=\"nsw-o-advanced-content-tabs__btn d-lg-none d-flex flex-wrap align-items-center justify-content-between js-accordion-header\"><span class=\"icon\"><\/span><span class=\"icon -mobile\"><\/span><span class=\"nsw-o-advanced-content-tabs__title\">On-Site-Support<\/span><p class=\"nsw-o-advanced-content-tabs__subtitle u-color-nswc-grey-600\"><\/p><\/div><div class=\"nsw-o-advanced-content-tabs__body js-accordion-body\">\n<h3 class=\"wp-block-heading\">On-Site-Support zur Minimierung von Ausfallzeiten<\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-nsw-h-4-font-size\">Sii bietet Field-Support-Services f\u00fcr B\u00fcros, Produktionsst\u00e4tten und Rechenzentren.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Schnellere Unterst\u00fctzung vor Ort durch ein Netzwerk von Field Technicians und eine koordinierte Ticketbearbeitung mit dem zentralen Service Desk<\/li>\n\n\n\n<li>K\u00fcrzere Reparaturzeiten f\u00fcr Ger\u00e4te durch die Analyse der Hardwarehistorie und fr\u00fcherer Incidents<\/li>\n\n\n\n<li>Geringeres Ausfallrisiko durch Break-&amp;-Fix-Services und Ger\u00e4teaustausch<\/li>\n\n\n\n<li>Effizientere \u00c4nderungen am Arbeitsplatz durch IMAC (Install, Move, Add, Change) und Smart-Hands-Services<\/li>\n\n\n\n<li>Besser vorbereitete Techniker durch KI-generierte Ticketzusammenfassungen und Empfehlungen, die vor jedem Einsatz zur Verf\u00fcgung stehen<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-nsw-advanced-content-tab nsw-o-advanced-content-tabs__item js-accordion-item nsw-o-advanced-content-tabs__content\" data-content=\"7b5367f4-59f2-4218-9835-dcccea1bc3f2\"><div class=\"nsw-o-advanced-content-tabs__btn d-lg-none d-flex flex-wrap align-items-center justify-content-between js-accordion-header\"><span class=\"icon\"><\/span><span class=\"icon -mobile\"><\/span><span class=\"nsw-o-advanced-content-tabs__title\">IT Service Management<\/span><p class=\"nsw-o-advanced-content-tabs__subtitle u-color-nswc-grey-600\"><\/p><\/div><div class=\"nsw-o-advanced-content-tabs__body js-accordion-body\">\n<h3 class=\"wp-block-heading\">IT Service Management (ITSM), das IT-Prozesse optimiert<\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-nsw-h-4-font-size\">Sii konzipiert, implementiert und verbessert ITSM-Prozesse kontinuierlich im Einklang mit ITIL-Praktiken.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Planbarere Bereitstellung von IT-Services durch klar definierte SLAs (Service Level Agreements) und KPIs (Key Performance Indicators)<\/li>\n\n\n\n<li>Mehr Kontrolle \u00fcber das Ticketmanagement mit ServiceNow und Jira Service Management<\/li>\n\n\n\n<li>Schnellerer Zugriff auf relevantes Wissen durch strukturierte Wissensdatenbanken und KI-gest\u00fctzte Suche<\/li>\n\n\n\n<li>Weniger operative Fehler durch Prozessautomatisierung und Standardisierung<\/li>\n\n\n\n<li>Mehr Transparenz \u00fcber die Service-Performance durch Dashboards, Reporting und regelm\u00e4\u00dfige Qualit\u00e4tsreviews<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-nsw-advanced-content-tab nsw-o-advanced-content-tabs__item js-accordion-item nsw-o-advanced-content-tabs__content\" data-content=\"662bfba2-c004-41bf-b4a5-2733916dc302\"><div class=\"nsw-o-advanced-content-tabs__btn d-lg-none d-flex flex-wrap align-items-center justify-content-between js-accordion-header\"><span class=\"icon\"><\/span><span class=\"icon -mobile\"><\/span><span class=\"nsw-o-advanced-content-tabs__title\">Mehrsprachiger User Support<\/span><p class=\"nsw-o-advanced-content-tabs__subtitle u-color-nswc-grey-600\"><\/p><\/div><div class=\"nsw-o-advanced-content-tabs__body js-accordion-body\">\n<h3 class=\"wp-block-heading\">Mehrsprachiger Support f\u00fcr eine konsistente Service Experience weltweit<\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-nsw-h-4-font-size\">Sii unterst\u00fctzt Nutzer in verschiedenen L\u00e4ndern, Sprachen und Zeitzonen.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>H\u00f6here Support-Verf\u00fcgbarkeit durch mehrsprachige Serviceabdeckung \u00fcber mehrere Zeitzonen hinweg<\/li>\n\n\n\n<li>Schnellere Ticketbearbeitung durch Zugriff auf mehrsprachige Wissensdatenbanken und standardisierte Betriebsabl\u00e4ufe<\/li>\n\n\n\n<li>Weniger Kommunikationsbarrieren durch KI-gest\u00fctzte \u00dcbersetzung und Kommunikation zwischen Nutzern und IT-Teams<\/li>\n\n\n\n<li>Effizientere Bearbeitung wiederkehrender Anfragen durch Chatbots und virtuelle Agenten, die h\u00e4ufig gestellte Fragen beantworten<\/li>\n\n\n\n<li>Mehr Transparenz \u00fcber die Servicequalit\u00e4t durch zentrales SLA- und KPI-Reporting sowie regionen\u00fcbergreifende Analysen von Tickettrends<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div><\/div><\/section>\n<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-nsw-block-section nsw-section  section-3a3ece82-98a7-45d6-af3e-306364e7c320\" id=\"\"><style type=\"text\/css\">.section-3a3ece82-98a7-45d6-af3e-306364e7c320 { padding-top:80px;padding-bottom:180px; }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-3a3ece82-98a7-45d6-af3e-306364e7c320 { padding-top:80px;padding-bottom:120px; } }<\/style>\n<div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-b64852e4-a144-4c55-9e44-1e3bd07594d4 .nsw-m-title-block__title, .header-b64852e4-a144-4c55-9e44-1e3bd07594d4 .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-b64852e4-a144-4c55-9e44-1e3bd07594d4 .nsw-m-title-block__title, .header-b64852e4-a144-4c55-9e44-1e3bd07594d4 .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-b64852e4-a144-4c55-9e44-1e3bd07594d4 -h2 -uppercase -p1 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">KI-gest\u00fctzter User Support, der die Ticketbearbeitung beschleunigt<\/mark><\/h2><p class=\"nsw-m-title-block__subtitle \"><\/p><\/header><\/div>\n\n\n\n<div class=\"wp-block-sii-nsw-container container container-28cf6ec5-238b-421d-a133-0489d985f568\"><style type=\"text\/css\">.container-28cf6ec5-238b-421d-a133-0489d985f568 { margin-top:60px; }\n                         @media screen and (max-width: 991px) { .container-28cf6ec5-238b-421d-a133-0489d985f568 { margin-top:60px; } }<\/style><div class=\"nsw-o-process-instruction  js-slider js-no-clone-on-mobile js-slider-show-mobile_1 -has-5-items -has-subtitles -js-nav-content-control__container\">\n    <div class=\"nsw-o-process-instruction__row -hide-mobile d-flex no-wrap justify-content-center -js-nav-tabs\">\n                    <div class=\"nsw-o-process-instruction__col d-flex flex-column no-wrap justify-content-center align-items-center  -js-nav-tabs-item  -js-active-menu-item  \">\n                                    <button class=\"nsw-o-process-instruction__icon-circle d-flex justify-content-center align-items-center -js-nav-tabs-link\" aria-label=\"Navigation tab button\">\n                                                    <?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" viewBox=\"0 0 32 32\">\n  <!-- Generator: Adobe Illustrator 28.7.1, SVG Export Plug-In . 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KI unterst\u00fctzt die \u00dcbersetzung von Tickets und Kommunikation und hilft Teams dabei, Anfragen unabh\u00e4ngig von der Sprache des Nutzers schneller zu bearbeiten.<\/p>\n                                            <\/div>\n                            <\/div>\n                            <div class=\"nsw-o-process-instruction__col d-flex flex-column no-wrap justify-content-center align-items-center js-slide-next js-slide-prev\" aria-label=\"Show next slide\">\n                    <div class=\"nsw-o-process-instruction__arrow d-flex justify-content-center align-items-center\">\n                          <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 32 32\" id=\"angle-right\">\n    <title>angle-right<\/title>\n    <path d=\"M12.969 4.281l11 11 .688.719-.688.719-11 11-1.438-1.438L21.812 16 11.531 5.719z\"><\/path>\n  <\/svg>\n                    <\/div>\n                <\/div>\n                                <div class=\"nsw-o-process-instruction__col d-flex flex-column no-wrap justify-content-center align-items-center  -js-nav-tabs-item  \">\n                                    <button class=\"nsw-o-process-instruction__icon-circle d-flex justify-content-center align-items-center -js-nav-tabs-link\" aria-label=\"Navigation tab button\">\n                                                    <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M24 9.57141L17.9965 4.35455V6.73341H17.6511C16.6815 6.73341 15.7365 6.89503 14.8345 7.21317V6.01059H17.2105L12 0L6.78937 6.01064H9.16537V7.21322C8.26336 6.89498 7.31836 6.73336 6.3488 6.73336H6.00342V4.35717L2.94473 7.00134L3.40402 7.53394L5.30062 5.89434V7.437H6.3488C7.3223 7.437 8.26856 7.61409 9.16537 7.96313V13.1266C8.50884 12.2508 7.46442 11.7057 6.33684 11.7057H5.30062V13.2457L1.07212 9.57131L2.83969 8.03536L2.37905 7.50398L0 9.57136L6.00347 14.7882V12.4093H6.33684C7.42927 12.4094 8.42442 13.0477 8.88984 14.0215C8.74805 14.1331 8.61141 14.2522 8.48119 14.3795L7.43602 13.8979L6.17255 16.0889L7.11464 16.7397C7.01025 17.1481 6.95747 17.569 6.95747 17.9945C6.95747 18.4163 7.00941 18.8337 7.11211 19.239L6.17447 19.9034L7.43794 22.0943L8.4735 21.6022C9.08227 22.1995 9.82369 22.6283 10.6421 22.8564L10.7348 24H13.2614L13.368 22.8535C14.1823 22.6248 14.9201 22.197 15.5262 21.6025L16.5622 22.0942L17.8254 19.9035L16.888 19.2385C16.9906 18.8333 17.0425 18.4159 17.0425 17.9945C17.0425 17.5692 16.9898 17.1485 16.8855 16.7402L17.8273 16.0887L16.5641 13.8981L15.5184 14.379C15.3883 14.252 15.2518 14.133 15.1101 14.0215C15.5755 13.0476 16.5706 12.4093 17.6631 12.4093H17.9965V14.7881L24 9.57141ZM15.3553 15.2284L16.2756 14.8051L16.8946 15.8786L16.0665 16.4515C16.4247 17.4351 16.4272 18.5369 16.0719 19.5219L16.8966 20.107L16.2775 21.1805L15.3662 20.748C14.6858 21.5583 13.7525 22.1012 12.7149 22.287L12.621 23.2964H11.3828L11.3013 22.29C10.2571 22.1067 9.3173 21.5627 8.63334 20.7475L7.72237 21.1804L7.10348 20.1072L7.92839 19.5227C7.5727 18.5375 7.57523 17.4347 7.93388 16.4508L7.10541 15.8785L7.7243 14.8054L8.64408 15.2292C9.32737 14.4202 10.2636 13.8813 11.302 13.699L11.383 12.6928H12.6208L12.714 13.702C13.746 13.8865 14.6758 14.4246 15.3553 15.2284ZM17.6631 11.7057C16.5355 11.7057 15.4911 12.2507 14.8346 13.1266V10.5842H14.1318V13.4191C13.8862 13.3045 13.6309 13.2093 13.3675 13.1354L13.2615 11.989H10.7346L10.6425 13.1324C10.3755 13.2068 10.1169 13.303 9.86817 13.419V5.30705H8.32992L12 1.07348L15.67 5.307H14.1318V9.88059H14.8346V7.96313C15.7313 7.61414 16.6776 7.43705 17.6512 7.43705H18.6994V5.89697L22.9278 9.57141L18.6994 13.2458V11.7058H17.6631V11.7057ZM12 15.1565C10.437 15.1565 9.16542 16.4296 9.16542 17.9945C9.16542 19.5593 10.437 20.8324 12 20.8324C13.563 20.8324 14.8346 19.5593 14.8346 17.9945C14.8346 16.4296 13.5629 15.1565 12 15.1565ZM12 20.1288C10.8245 20.1288 9.86821 19.1714 9.86821 17.9945C9.86821 16.8176 10.8245 15.8602 12 15.8602C13.1755 15.8602 14.1318 16.8176 14.1318 17.9945C14.1318 19.1713 13.1755 20.1288 12 20.1288ZM11.2972 5.30706H10.5944V6.0107H11.2972V5.30706Z\"\/>\n<\/svg>\n\n                                            <\/button>\n                                                    <div class=\"nsw-o-process-instruction__title\">\n                        <span>Klassifizierung und Priorisierung<\/span>\n                                                    <p class=\"nsw-o-process-instruction__desc nsw-a-paragraph -p5\"><br>\r\nJedes Ticket erh\u00e4lt die passende Kategorie, Priorit\u00e4t und den geeigneten Support-Pfad. KI unterst\u00fctzt die Klassifizierung und das intelligente Routing, reduziert dadurch Reaktionszeiten und sorgt daf\u00fcr, dass das richtige Team schneller eingebunden wird.<\/p>\n                                            <\/div>\n                            <\/div>\n                            <div class=\"nsw-o-process-instruction__col d-flex flex-column no-wrap justify-content-center align-items-center js-slide-next js-slide-prev\" aria-label=\"Show next slide\">\n                    <div class=\"nsw-o-process-instruction__arrow d-flex justify-content-center align-items-center\">\n                          <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 32 32\" id=\"angle-right\">\n    <title>angle-right<\/title>\n    <path d=\"M12.969 4.281l11 11 .688.719-.688.719-11 11-1.438-1.438L21.812 16 11.531 5.719z\"><\/path>\n  <\/svg>\n                    <\/div>\n                <\/div>\n                                <div class=\"nsw-o-process-instruction__col d-flex flex-column no-wrap justify-content-center align-items-center  -js-nav-tabs-item  \">\n                                    <button class=\"nsw-o-process-instruction__icon-circle d-flex justify-content-center align-items-center -js-nav-tabs-link\" aria-label=\"Navigation tab button\">\n                                                    <svg width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_127_1773)\">\n<path d=\"M1 5.64131H16.2253C16.6842 7.72999 18.5494 9.29806 20.7739 9.29806C22.9984 9.29806 24.8637 7.73006 25.3226 5.64131H31C31.5522 5.64131 32 5.19356 32 4.64131C32 4.08906 31.5522 3.64131 31 3.64131H25.3221C24.8623 1.55368 22.9945 -0.0153809 20.7739 -0.0153809C18.5522 -0.0153809 16.6852 1.55343 16.2257 3.64131H1C0.44775 3.64131 0 4.08906 0 4.64131C0 5.19356 0.44775 5.64131 1 5.64131ZM18.1173 4.64393C18.1173 4.64037 18.1174 4.63674 18.1174 4.63318C18.1217 3.17274 19.3134 1.98468 20.7739 1.98468C22.2324 1.98468 23.4241 3.17112 23.4304 4.63087L23.4306 4.64556C23.4283 6.10849 22.2374 7.29812 20.7739 7.29812C19.3111 7.29812 18.1206 6.10968 18.1173 4.64762L18.1173 4.64393ZM31 26.3589H25.3221C24.8623 24.2713 22.9945 22.7022 20.7739 22.7022C18.5522 22.7022 16.6852 24.2711 16.2257 26.3589H1C0.44775 26.3589 0 26.8066 0 27.3589C0 27.9112 0.44775 28.3589 1 28.3589H16.2253C16.6842 30.4476 18.5494 32.0156 20.7739 32.0156C22.9984 32.0156 24.8637 30.4476 25.3226 28.3589H31C31.5522 28.3589 32 27.9112 32 27.3589C32 26.8066 31.5522 26.3589 31 26.3589ZM20.7739 30.0156C19.3111 30.0156 18.1206 28.8272 18.1173 27.3651L18.1173 27.3615C18.1173 27.3579 18.1174 27.3543 18.1174 27.3507C18.1217 25.8903 19.3134 24.7022 20.7739 24.7022C22.2324 24.7022 23.4241 25.8886 23.4304 27.3483L23.4306 27.363C23.4285 28.8261 22.2376 30.0156 20.7739 30.0156ZM31 15.0001H15.7747C15.3158 12.9114 13.4506 11.3434 11.2261 11.3434C9.00156 11.3434 7.13631 12.9114 6.67744 15.0001H1C0.44775 15.0001 0 15.4479 0 16.0001C0 16.5524 0.44775 17.0001 1 17.0001H6.67794C7.13775 19.0877 9.0055 20.6568 11.2261 20.6568C13.4478 20.6568 15.3148 19.0879 15.7743 17.0001H31C31.5522 17.0001 32 16.5524 32 16.0001C32 15.4479 31.5522 15.0001 31 15.0001ZM13.8827 15.9975C13.8827 16.0011 13.8826 16.0047 13.8826 16.0082C13.8782 17.4687 12.6866 18.6567 11.2261 18.6567C9.76763 18.6567 8.57588 17.4703 8.56956 16.0106L8.56938 15.996C8.57156 14.5329 9.7625 13.3434 11.2261 13.3434C12.6889 13.3434 13.8794 14.5318 13.8827 15.9939L13.8827 15.9975Z\" \/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_127_1773\">\n<rect width=\"32\" height=\"32\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\n                                            <\/button>\n                                                    <div class=\"nsw-o-process-instruction__title\">\n                        <span>First-Line-Support<\/span>\n                                                    <p class=\"nsw-o-process-instruction__desc nsw-a-paragraph -p5\"><br>\r\nService-Desk-Berater pr\u00fcfen das Ticket und versuchen, das Problem bereits beim Erstkontakt zu l\u00f6sen. KI unterst\u00fctzt die Wissenssuche und empfiehlt passende L\u00f6sungen, wodurch die L\u00f6sungsquote beim Erstkontakt verbessert werden kann.<\/p>\n                                            <\/div>\n                            <\/div>\n                            <div class=\"nsw-o-process-instruction__col d-flex flex-column no-wrap justify-content-center align-items-center js-slide-next js-slide-prev\" aria-label=\"Show next slide\">\n                    <div class=\"nsw-o-process-instruction__arrow d-flex justify-content-center align-items-center\">\n                          <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 32 32\" id=\"angle-right\">\n    <title>angle-right<\/title>\n    <path d=\"M12.969 4.281l11 11 .688.719-.688.719-11 11-1.438-1.438L21.812 16 11.531 5.719z\"><\/path>\n  <\/svg>\n                    <\/div>\n                <\/div>\n                                <div class=\"nsw-o-process-instruction__col d-flex flex-column no-wrap justify-content-center align-items-center  -js-nav-tabs-item  \">\n                                    <button class=\"nsw-o-process-instruction__icon-circle d-flex justify-content-center align-items-center -js-nav-tabs-link\" aria-label=\"Navigation tab button\">\n                                                    <?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<svg id=\"Warstwa_1\" data-name=\"Warstwa 1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 50 50\">\n  <path id=\"Union_2\" data-name=\"Union 2\" d=\"m8.91,41.1c-.18-.18-.24-.44-.17-.67.22-.74,2.22-7.31,3.67-8.76,1.57-1.7,4.23-1.81,5.93-.24,1.7,1.57,1.81,4.23.24,5.93-.08.08-.15.16-.24.24-1.45,1.45-8.02,3.45-8.76,3.67-.07.02-.13.03-.2.03-.18,0-.35-.07-.48-.2Zm4.46-8.47c-.78.78-2.09,4.29-2.95,6.96,2.67-.86,6.18-2.16,6.96-2.95,1.11-1.11,1.11-2.91,0-4.01s-2.91-1.11-4.01,0h0Zm13.85,6.91c-.25-.07-.43-.27-.48-.52l-.75-5.23-.72.65c-.27.24-.68.23-.93-.03l-8.72-8.72c-.26-.25-.27-.66-.03-.93l.65-.72-5.23-.75c-.37-.05-.63-.39-.58-.76.02-.15.09-.29.19-.39,3.14-3.14,7.37-4.94,11.81-5.04,4.59-5.15,11.86-8.46,18.21-8.36.36,0,.65.3.66.66.15,6.35-3.19,13.6-8.35,18.21-.09,4.42-1.88,8.63-5,11.77-.14.14-.33.22-.52.22-.06,0-.13,0-.19-.03Zm.66-2.14c2.03-2.42,3.29-5.4,3.62-8.54l-4.29,3.83.67,4.7Zm-10.86-12.23l7.82,7.82,1.11-.99c.05-.06.11-.12.18-.16l5.57-4.97.08-.07s.06-.06.1-.09c4.79-4.19,7.97-10.77,8.07-16.65-5.87.1-12.45,3.27-16.63,8.05-.03.05-.07.09-.11.13l-.05.05-4.97,5.57c-.04.07-.1.14-.17.19l-.98,1.1Zm-4.42-3.04l4.71.68,3.83-4.29c-3.14.33-6.12,1.58-8.54,3.61Zm16.97-1.69c-1.33-1.33-1.33-3.48,0-4.81,1.33-1.33,3.48-1.33,4.81,0,1.33,1.33,1.33,3.48,0,4.81-.64.64-1.5,1-2.41,1-.9,0-1.76-.36-2.4-.99Zm.96-3.84c-.8.8-.79,2.09,0,2.89s2.09.79,2.89,0c.8-.8.79-2.09,0-2.89-.38-.38-.9-.6-1.45-.6-.54,0-1.06.22-1.44.6h0Zm3.38,3.36h-.01.01Z\" style=\"stroke-width: 0px;\"\/>\n<\/svg>\n                                            <\/button>\n                                                    <div class=\"nsw-o-process-instruction__title\">\n                        <span>Experten-Diagnose<\/span>\n                                                    <p class=\"nsw-o-process-instruction__desc nsw-a-paragraph -p5\"><br>\r\nKomplexere Tickets werden an Spezialisten oder externe Anbieter eskaliert. KI unterst\u00fctzt die Log-Analyse und die Identifizierung \u00e4hnlicher Incidents und hilft so, die Diagnosezeit zu verk\u00fcrzen.<\/p>\n                                            <\/div>\n                            <\/div>\n                            <div class=\"nsw-o-process-instruction__col d-flex flex-column no-wrap justify-content-center align-items-center js-slide-next js-slide-prev\" aria-label=\"Show next slide\">\n                    <div class=\"nsw-o-process-instruction__arrow d-flex justify-content-center align-items-center\">\n                          <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 32 32\" id=\"angle-right\">\n    <title>angle-right<\/title>\n    <path d=\"M12.969 4.281l11 11 .688.719-.688.719-11 11-1.438-1.438L21.812 16 11.531 5.719z\"><\/path>\n  <\/svg>\n                    <\/div>\n                <\/div>\n                                <div class=\"nsw-o-process-instruction__col d-flex flex-column no-wrap justify-content-center align-items-center  -js-nav-tabs-item  \">\n                                    <button class=\"nsw-o-process-instruction__icon-circle d-flex justify-content-center align-items-center -js-nav-tabs-link\" aria-label=\"Navigation tab button\">\n                                                    <svg width=\"35\" height=\"36\" viewBox=\"0 0 35 36\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M24.5065 1.0677V1.07878V1.08345C24.5065 1.29812 24.4534 6.33345 19.8346 6.33345C19.5124 6.33345 19.2512 6.59462 19.2512 6.91678C19.2512 7.23895 19.5124 7.50012 19.8346 7.50012C24.4353 7.50012 24.5059 12.5366 24.5065 12.7501C24.5021 13.0723 24.7598 13.337 25.0819 13.3413C25.4041 13.3457 25.6688 13.088 25.6732 12.7659V12.7536V12.7501C25.6732 12.5355 25.7262 7.50012 30.3457 7.50012C30.6678 7.50012 30.929 7.23895 30.929 6.91678C30.929 6.59462 30.6678 6.33345 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3.24587C12.2005 3.01698 12.2037 2.65315 12.4287 2.42814C12.6537 2.20313 13.0175 2.19997 13.2464 2.42103L14.1214 3.29603C14.3425 3.52492 14.3393 3.88875 14.1143 4.11376ZM12.4216 6.74587C12.6494 6.97359 13.0186 6.97359 13.2464 6.74587L14.1214 5.87087C14.273 5.72441 14.3339 5.50752 14.2805 5.30357C14.2271 5.09962 14.0678 4.94034 13.8639 4.88696C13.6599 4.83358 13.443 4.89439 13.2966 5.04603L12.4216 5.92103C12.1938 6.14883 12.1938 6.51808 12.4216 6.74587ZM15.8714 4.12087C15.762 4.23027 15.6137 4.29175 15.459 4.29178C15.2231 4.29173 15.0104 4.14961 14.9202 3.93167C14.8299 3.71372 14.8798 3.46286 15.0466 3.29603L15.9216 2.42103C16.068 2.26939 16.2849 2.20858 16.4889 2.26196C16.6928 2.31534 16.8521 2.47462 16.9055 2.67857C16.9589 2.88252 16.898 3.09941 16.7464 3.24587L15.8714 4.12087Z\" \/>\n<\/svg>\n\n                                            <\/button>\n                                                    <div class=\"nsw-o-process-instruction__title\">\n                        <span>Wiederherstellung des Services und Verbesserung<\/span>\n                                                    <p class=\"nsw-o-process-instruction__desc nsw-a-paragraph -p5\"><br>\r\nKorrekturma\u00dfnahmen werden umgesetzt und der Nutzer \u00fcber die Behebung informiert. Ticketdaten erweitern die Wissensdatenbank, verbessern den Self-Service und erh\u00f6hen die Automatisierung. KI unterst\u00fctzt die Dokumentation und Analyse wiederkehrender Probleme und hilft so, die Servicequalit\u00e4t zu steigern und Problemen vorzubeugen.<\/p>\n                                            <\/div>\n                            <\/div>\n                        <\/div>\n        <div class=\"nsw-o-process-instruction__row d-flex no-wrap justify-content-center u-hidden-on-desktop js-carousel\">\n                            <div class=\"nsw-o-process-instruction__col d-flex flex-column no-wrap justify-content-center align-items-center\">\n                                        <div class=\"nsw-o-process-instruction__icon-circle d-flex justify-content-center align-items-center\">\n                                                    <?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" viewBox=\"0 0 32 32\">\n  <!-- Generator: Adobe Illustrator 28.7.1, SVG Export Plug-In . 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KI unterst\u00fctzt die \u00dcbersetzung von Tickets und Kommunikation und hilft Teams dabei, Anfragen unabh\u00e4ngig von der Sprache des Nutzers schneller zu bearbeiten.<\/p>\n                                                    <\/div>\n                                    <\/div>\n                            <div class=\"nsw-o-process-instruction__col d-flex flex-column no-wrap justify-content-center align-items-center\">\n                                            <div class=\"nsw-o-process-instruction__slide-arrow -prev d-flex flex-column no-wrap justify-content-center align-items-center u-hidden-on-desktop js-slide-prev\" aria-label=\"Show previous slide\">\n                            <div class=\"nsw-o-process-instruction__arrow d-flex justify-content-center align-items-center\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M 19.03125 4.28125 L 8.03125 15.28125 L 7.34375 16 L 8.03125 16.71875 L 19.03125 27.71875 L 20.46875 26.28125 L 10.1875 16 L 20.46875 5.71875 Z\"\/><\/svg>\n                            <\/div>\n                        <\/div>\n                                        <div class=\"nsw-o-process-instruction__icon-circle d-flex justify-content-center align-items-center\">\n                                                    <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M24 9.57141L17.9965 4.35455V6.73341H17.6511C16.6815 6.73341 15.7365 6.89503 14.8345 7.21317V6.01059H17.2105L12 0L6.78937 6.01064H9.16537V7.21322C8.26336 6.89498 7.31836 6.73336 6.3488 6.73336H6.00342V4.35717L2.94473 7.00134L3.40402 7.53394L5.30062 5.89434V7.437H6.3488C7.3223 7.437 8.26856 7.61409 9.16537 7.96313V13.1266C8.50884 12.2508 7.46442 11.7057 6.33684 11.7057H5.30062V13.2457L1.07212 9.57131L2.83969 8.03536L2.37905 7.50398L0 9.57136L6.00347 14.7882V12.4093H6.33684C7.42927 12.4094 8.42442 13.0477 8.88984 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17.9945C14.1318 19.1713 13.1755 20.1288 12 20.1288ZM11.2972 5.30706H10.5944V6.0107H11.2972V5.30706Z\"\/>\n<\/svg>\n\n                                            <\/div>\n                                            <div class=\"nsw-o-process-instruction__slide-arrow -next d-flex flex-column no-wrap justify-content-center align-items-center js-slide-next\" aria-label=\"Show next slide\">\n                            <div class=\"nsw-o-process-instruction__arrow d-flex justify-content-center align-items-center\">\n                                  <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 32 32\" id=\"angle-right\">\n    <title>angle-right<\/title>\n    <path d=\"M12.969 4.281l11 11 .688.719-.688.719-11 11-1.438-1.438L21.812 16 11.531 5.719z\"><\/path>\n  <\/svg>\n                            <\/div>\n                        <\/div>\n                                                                <div class=\"nsw-o-process-instruction__title\">\n                            <span>Klassifizierung und Priorisierung<\/span>\n                                                            <p class=\"nsw-o-process-instruction__desc nsw-a-paragraph -p5\"><br>\r\nJedes Ticket erh\u00e4lt die passende Kategorie, Priorit\u00e4t und den geeigneten Support-Pfad. KI unterst\u00fctzt die Klassifizierung und das intelligente Routing, reduziert dadurch Reaktionszeiten und sorgt daf\u00fcr, dass das richtige Team schneller eingebunden wird.<\/p>\n                                                    <\/div>\n                                    <\/div>\n                            <div class=\"nsw-o-process-instruction__col d-flex flex-column no-wrap justify-content-center align-items-center\">\n                                            <div class=\"nsw-o-process-instruction__slide-arrow -prev d-flex flex-column no-wrap justify-content-center align-items-center u-hidden-on-desktop js-slide-prev\" aria-label=\"Show previous slide\">\n                            <div class=\"nsw-o-process-instruction__arrow d-flex justify-content-center align-items-center\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M 19.03125 4.28125 L 8.03125 15.28125 L 7.34375 16 L 8.03125 16.71875 L 19.03125 27.71875 L 20.46875 26.28125 L 10.1875 16 L 20.46875 5.71875 Z\"\/><\/svg>\n                            <\/div>\n                        <\/div>\n                                        <div class=\"nsw-o-process-instruction__icon-circle d-flex justify-content-center align-items-center\">\n                                                    <svg width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_127_1773)\">\n<path d=\"M1 5.64131H16.2253C16.6842 7.72999 18.5494 9.29806 20.7739 9.29806C22.9984 9.29806 24.8637 7.73006 25.3226 5.64131H31C31.5522 5.64131 32 5.19356 32 4.64131C32 4.08906 31.5522 3.64131 31 3.64131H25.3221C24.8623 1.55368 22.9945 -0.0153809 20.7739 -0.0153809C18.5522 -0.0153809 16.6852 1.55343 16.2257 3.64131H1C0.44775 3.64131 0 4.08906 0 4.64131C0 5.19356 0.44775 5.64131 1 5.64131ZM18.1173 4.64393C18.1173 4.64037 18.1174 4.63674 18.1174 4.63318C18.1217 3.17274 19.3134 1.98468 20.7739 1.98468C22.2324 1.98468 23.4241 3.17112 23.4304 4.63087L23.4306 4.64556C23.4283 6.10849 22.2374 7.29812 20.7739 7.29812C19.3111 7.29812 18.1206 6.10968 18.1173 4.64762L18.1173 4.64393ZM31 26.3589H25.3221C24.8623 24.2713 22.9945 22.7022 20.7739 22.7022C18.5522 22.7022 16.6852 24.2711 16.2257 26.3589H1C0.44775 26.3589 0 26.8066 0 27.3589C0 27.9112 0.44775 28.3589 1 28.3589H16.2253C16.6842 30.4476 18.5494 32.0156 20.7739 32.0156C22.9984 32.0156 24.8637 30.4476 25.3226 28.3589H31C31.5522 28.3589 32 27.9112 32 27.3589C32 26.8066 31.5522 26.3589 31 26.3589ZM20.7739 30.0156C19.3111 30.0156 18.1206 28.8272 18.1173 27.3651L18.1173 27.3615C18.1173 27.3579 18.1174 27.3543 18.1174 27.3507C18.1217 25.8903 19.3134 24.7022 20.7739 24.7022C22.2324 24.7022 23.4241 25.8886 23.4304 27.3483L23.4306 27.363C23.4285 28.8261 22.2376 30.0156 20.7739 30.0156ZM31 15.0001H15.7747C15.3158 12.9114 13.4506 11.3434 11.2261 11.3434C9.00156 11.3434 7.13631 12.9114 6.67744 15.0001H1C0.44775 15.0001 0 15.4479 0 16.0001C0 16.5524 0.44775 17.0001 1 17.0001H6.67794C7.13775 19.0877 9.0055 20.6568 11.2261 20.6568C13.4478 20.6568 15.3148 19.0879 15.7743 17.0001H31C31.5522 17.0001 32 16.5524 32 16.0001C32 15.4479 31.5522 15.0001 31 15.0001ZM13.8827 15.9975C13.8827 16.0011 13.8826 16.0047 13.8826 16.0082C13.8782 17.4687 12.6866 18.6567 11.2261 18.6567C9.76763 18.6567 8.57588 17.4703 8.56956 16.0106L8.56938 15.996C8.57156 14.5329 9.7625 13.3434 11.2261 13.3434C12.6889 13.3434 13.8794 14.5318 13.8827 15.9939L13.8827 15.9975Z\" \/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_127_1773\">\n<rect width=\"32\" height=\"32\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\n                                            <\/div>\n                                            <div class=\"nsw-o-process-instruction__slide-arrow -next d-flex flex-column no-wrap justify-content-center align-items-center js-slide-next\" aria-label=\"Show next slide\">\n                            <div class=\"nsw-o-process-instruction__arrow d-flex justify-content-center align-items-center\">\n                                  <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 32 32\" id=\"angle-right\">\n    <title>angle-right<\/title>\n    <path d=\"M12.969 4.281l11 11 .688.719-.688.719-11 11-1.438-1.438L21.812 16 11.531 5.719z\"><\/path>\n  <\/svg>\n                            <\/div>\n                        <\/div>\n                                                                <div class=\"nsw-o-process-instruction__title\">\n                            <span>First-Line-Support<\/span>\n                                                            <p class=\"nsw-o-process-instruction__desc nsw-a-paragraph -p5\"><br>\r\nService-Desk-Berater pr\u00fcfen das Ticket und versuchen, das Problem bereits beim Erstkontakt zu l\u00f6sen. KI unterst\u00fctzt die Wissenssuche und empfiehlt passende L\u00f6sungen, wodurch die L\u00f6sungsquote beim Erstkontakt verbessert werden kann.<\/p>\n                                                    <\/div>\n                                    <\/div>\n                            <div class=\"nsw-o-process-instruction__col d-flex flex-column no-wrap justify-content-center align-items-center\">\n                                            <div class=\"nsw-o-process-instruction__slide-arrow -prev d-flex flex-column no-wrap justify-content-center align-items-center u-hidden-on-desktop js-slide-prev\" aria-label=\"Show previous slide\">\n                            <div class=\"nsw-o-process-instruction__arrow d-flex justify-content-center align-items-center\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M 19.03125 4.28125 L 8.03125 15.28125 L 7.34375 16 L 8.03125 16.71875 L 19.03125 27.71875 L 20.46875 26.28125 L 10.1875 16 L 20.46875 5.71875 Z\"\/><\/svg>\n                            <\/div>\n                        <\/div>\n                                        <div class=\"nsw-o-process-instruction__icon-circle d-flex justify-content-center align-items-center\">\n                                                    <?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<svg id=\"Warstwa_1\" data-name=\"Warstwa 1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 50 50\">\n  <path id=\"Union_2\" data-name=\"Union 2\" d=\"m8.91,41.1c-.18-.18-.24-.44-.17-.67.22-.74,2.22-7.31,3.67-8.76,1.57-1.7,4.23-1.81,5.93-.24,1.7,1.57,1.81,4.23.24,5.93-.08.08-.15.16-.24.24-1.45,1.45-8.02,3.45-8.76,3.67-.07.02-.13.03-.2.03-.18,0-.35-.07-.48-.2Zm4.46-8.47c-.78.78-2.09,4.29-2.95,6.96,2.67-.86,6.18-2.16,6.96-2.95,1.11-1.11,1.11-2.91,0-4.01s-2.91-1.11-4.01,0h0Zm13.85,6.91c-.25-.07-.43-.27-.48-.52l-.75-5.23-.72.65c-.27.24-.68.23-.93-.03l-8.72-8.72c-.26-.25-.27-.66-.03-.93l.65-.72-5.23-.75c-.37-.05-.63-.39-.58-.76.02-.15.09-.29.19-.39,3.14-3.14,7.37-4.94,11.81-5.04,4.59-5.15,11.86-8.46,18.21-8.36.36,0,.65.3.66.66.15,6.35-3.19,13.6-8.35,18.21-.09,4.42-1.88,8.63-5,11.77-.14.14-.33.22-.52.22-.06,0-.13,0-.19-.03Zm.66-2.14c2.03-2.42,3.29-5.4,3.62-8.54l-4.29,3.83.67,4.7Zm-10.86-12.23l7.82,7.82,1.11-.99c.05-.06.11-.12.18-.16l5.57-4.97.08-.07s.06-.06.1-.09c4.79-4.19,7.97-10.77,8.07-16.65-5.87.1-12.45,3.27-16.63,8.05-.03.05-.07.09-.11.13l-.05.05-4.97,5.57c-.04.07-.1.14-.17.19l-.98,1.1Zm-4.42-3.04l4.71.68,3.83-4.29c-3.14.33-6.12,1.58-8.54,3.61Zm16.97-1.69c-1.33-1.33-1.33-3.48,0-4.81,1.33-1.33,3.48-1.33,4.81,0,1.33,1.33,1.33,3.48,0,4.81-.64.64-1.5,1-2.41,1-.9,0-1.76-.36-2.4-.99Zm.96-3.84c-.8.8-.79,2.09,0,2.89s2.09.79,2.89,0c.8-.8.79-2.09,0-2.89-.38-.38-.9-.6-1.45-.6-.54,0-1.06.22-1.44.6h0Zm3.38,3.36h-.01.01Z\" style=\"stroke-width: 0px;\"\/>\n<\/svg>\n                                            <\/div>\n                                            <div class=\"nsw-o-process-instruction__slide-arrow -next d-flex flex-column no-wrap justify-content-center align-items-center js-slide-next\" aria-label=\"Show next slide\">\n                            <div class=\"nsw-o-process-instruction__arrow d-flex justify-content-center align-items-center\">\n                                  <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 32 32\" id=\"angle-right\">\n    <title>angle-right<\/title>\n    <path d=\"M12.969 4.281l11 11 .688.719-.688.719-11 11-1.438-1.438L21.812 16 11.531 5.719z\"><\/path>\n  <\/svg>\n                            <\/div>\n                        <\/div>\n                                                                <div class=\"nsw-o-process-instruction__title\">\n                            <span>Experten-Diagnose<\/span>\n                                                            <p class=\"nsw-o-process-instruction__desc nsw-a-paragraph -p5\"><br>\r\nKomplexere Tickets werden an Spezialisten oder externe Anbieter eskaliert. KI unterst\u00fctzt die Log-Analyse und die Identifizierung \u00e4hnlicher Incidents und hilft so, die Diagnosezeit zu verk\u00fcrzen.<\/p>\n                                                    <\/div>\n                                    <\/div>\n                            <div class=\"nsw-o-process-instruction__col d-flex flex-column no-wrap justify-content-center align-items-center\">\n                                            <div class=\"nsw-o-process-instruction__slide-arrow -prev d-flex flex-column no-wrap justify-content-center align-items-center u-hidden-on-desktop js-slide-prev\" aria-label=\"Show previous slide\">\n                            <div class=\"nsw-o-process-instruction__arrow d-flex justify-content-center align-items-center\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M 19.03125 4.28125 L 8.03125 15.28125 L 7.34375 16 L 8.03125 16.71875 L 19.03125 27.71875 L 20.46875 26.28125 L 10.1875 16 L 20.46875 5.71875 Z\"\/><\/svg>\n                            <\/div>\n                        <\/div>\n                                        <div class=\"nsw-o-process-instruction__icon-circle d-flex justify-content-center align-items-center\">\n                                                    <svg width=\"35\" height=\"36\" viewBox=\"0 0 35 36\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M24.5065 1.0677V1.07878V1.08345C24.5065 1.29812 24.4534 6.33345 19.8346 6.33345C19.5124 6.33345 19.2512 6.59462 19.2512 6.91678C19.2512 7.23895 19.5124 7.50012 19.8346 7.50012C24.4353 7.50012 24.5059 12.5366 24.5065 12.7501C24.5021 13.0723 24.7598 13.337 25.0819 13.3413C25.4041 13.3457 25.6688 13.088 25.6732 12.7659V12.7536V12.7501C25.6732 12.5355 25.7262 7.50012 30.3457 7.50012C30.6678 7.50012 30.929 7.23895 30.929 6.91678C30.929 6.59462 30.6678 6.33345 30.3457 6.33345C25.7443 6.33345 25.6743 1.29695 25.6732 1.08345C25.6775 0.761284 25.4199 0.496591 25.0977 0.492242C24.7755 0.487893 24.5108 0.745534 24.5065 1.0677ZM27.6857 6.91678C26.4911 7.54691 25.5678 8.59156 25.0892 9.85445C24.6109 8.59139 23.6875 7.54665 22.4928 6.91678C23.6875 6.28691 24.6109 5.24218 25.0892 3.97912C25.5678 5.24201 26.4911 6.28666 27.6857 6.91678ZM12.3708 20.0225C11.603 20.5092 10.7292 20.8038 9.8234 20.8812C9.54705 19.8714 8.63092 19.17 7.58398 19.1668H4.66732C3.37865 19.1668 2.33398 20.2115 2.33398 21.5001V33.1668C2.33398 34.4554 3.37865 35.5001 4.66732 35.5001H7.58398C8.64007 35.496 9.56169 34.783 9.83098 33.7618C10.3263 33.7878 10.8118 33.9103 11.2602 34.1223C11.4683 34.221 11.668 34.3366 11.8675 34.4521L11.9164 34.4804C12.2384 34.6769 12.5739 34.8503 12.9203 34.9996C13.8235 35.3443 14.784 35.5141 15.7507 35.5001H26.2507C27.1133 35.4997 27.9053 35.0234 28.31 34.2616C28.7148 33.4999 28.6662 32.577 28.1838 31.8619C28.8677 31.6265 29.4029 31.0861 29.6316 30.4C29.8603 29.7139 29.7564 28.9604 29.3505 28.3619C30.208 28.0684 30.8157 27.302 30.906 26.4001C30.9964 25.4983 30.5527 24.6266 29.7705 24.1689C30.1321 23.7518 30.332 23.2188 30.334 22.6668C30.334 21.3781 29.2893 20.3335 28.0007 20.3335H20.632C21.5443 18.5963 23.2022 14.713 21.5886 11.8885C20.8787 10.6478 19.3953 9.67712 17.8197 10.4798C16.1759 11.3151 16.544 12.9654 16.7213 13.7575C17.1734 15.7899 15.7098 17.898 12.3708 20.0225ZM7.58398 34.3335H4.66732C4.02299 34.3335 3.50065 33.8111 3.50065 33.1668V21.5001C3.50065 20.8558 4.02299 20.3335 4.66732 20.3335H7.58398C8.22832 20.3335 8.75065 20.8558 8.75065 21.5001V33.1668C8.75065 33.8111 8.22832 34.3335 7.58398 34.3335ZM17.86 13.5038C17.5963 12.3237 17.7147 11.8419 18.3488 11.5205C19.3778 10.9955 20.2336 11.8705 20.576 12.4684C22.3196 15.5215 19.1696 20.554 19.1375 20.6047C19.0238 20.7843 19.0167 21.0116 19.1192 21.1978C19.2216 21.3841 19.4172 21.4999 19.6298 21.5001H28.0007C28.645 21.5001 29.1673 22.0225 29.1673 22.6668C29.1673 23.3111 28.645 23.8335 28.0007 23.8335H24.5007C24.1785 23.8335 23.9173 24.0946 23.9173 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                                            <p class=\"nsw-o-process-instruction__desc nsw-a-paragraph -p5\"><br>\r\nKorrekturma\u00dfnahmen werden umgesetzt und der Nutzer \u00fcber die Behebung informiert. Ticketdaten erweitern die Wissensdatenbank, verbessern den Self-Service und erh\u00f6hen die Automatisierung. KI unterst\u00fctzt die Dokumentation und Analyse wiederkehrender Probleme und hilft so, die Servicequalit\u00e4t zu steigern und Problemen vorzubeugen.<\/p>\n                                                    <\/div>\n                                    <\/div>\n                    <\/div>\n<\/div><\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-nsw-block-section nsw-section  section-9f9f3e43-fa13-4d49-a6d3-1a7ff821d4ab\" id=\"\"><style type=\"text\/css\">.section-9f9f3e43-fa13-4d49-a6d3-1a7ff821d4ab { padding-top:40px;padding-bottom:20px; }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-9f9f3e43-fa13-4d49-a6d3-1a7ff821d4ab { padding-top:60px; } }<\/style>\n<div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-0e37fd1c-53e8-4c1b-9fce-819dd5d186de .nsw-m-title-block__title, .header-0e37fd1c-53e8-4c1b-9fce-819dd5d186de .nsw-m-title-block__subtitle { text-align:center; }\n                         @media screen and (max-width: 991px) { .header-0e37fd1c-53e8-4c1b-9fce-819dd5d186de .nsw-m-title-block__title, .header-0e37fd1c-53e8-4c1b-9fce-819dd5d186de .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block center header-0e37fd1c-53e8-4c1b-9fce-819dd5d186de -h2 -uppercase -t2 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">BRANCHENF\u00dcHRER <\/mark>VERTRAUEN UNS<\/h2><p class=\"nsw-m-title-block__subtitle \"><\/p><\/header><\/div>\n<\/section>\n\n\n<style>\n    .editor-styles-wrapper .nsw-o-slider.-logo .nsw-o-slider__content{\n       flex-wrap: nowrap;\n    }\n<\/style>\n\n            <div class=\"nsw-o-slider -logo  js-slider js-slider-center-only-desktop js-slider-autoplay js-slider-show_3 js-slider-show-mobile_1\">\n        <div class=\"nsw-o-slider__content js-carousel\">\n                                        <div class=\"nsw-o-slider__content__item\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Alvotech_Logo-klient-slider.jpg\"  alt=\"\" \/>\n                                                            <\/div>\n                            <div class=\"nsw-o-slider__content__item\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Ammega-klient-slider.jpg\"  alt=\"\" \/>\n                                                            <\/div>\n                            <div class=\"nsw-o-slider__content__item\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/AssaAbloy_Logo-klient-slider.jpg\"  alt=\"\" \/>\n                                                            <\/div>\n                            <div class=\"nsw-o-slider__content__item\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Dywidag_Logo-klient-slider-1.jpg\"  alt=\"\" \/>\n                                                            <\/div>\n                            <div class=\"nsw-o-slider__content__item\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Lyreco_Logo-klient-slider_.jpg\"  alt=\"\" \/>\n                                                            <\/div>\n                            <div class=\"nsw-o-slider__content__item\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Marel_klient-slider.jpg\"  alt=\"\" \/>\n                                                            <\/div>\n                            <div class=\"nsw-o-slider__content__item\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Puma-klient-slider-1.jpg\"  alt=\"\" \/>\n                                                            <\/div>\n                            <div class=\"nsw-o-slider__content__item\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/SaintGobain_Logo-klient-slider-1.jpg\"  alt=\"\" \/>\n                                                            <\/div>\n                            <div class=\"nsw-o-slider__content__item\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/SHV-klient-slider-1.jpg\"  alt=\"\" \/>\n                                                            <\/div>\n                            <div class=\"nsw-o-slider__content__item\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Sudzucker_Logo-klient-slider_.jpg\"  alt=\"\" \/>\n                                                            <\/div>\n                            <div class=\"nsw-o-slider__content__item\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Vienna-Insurance-Group_Logo-klient-slider.jpg\"  alt=\"\" \/>\n                                                            <\/div>\n                            <div class=\"nsw-o-slider__content__item\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Unisys_Logo-klient-slider.jpg\"  alt=\"\" \/>\n                                                            <\/div>\n                                <\/div>\n    <\/div>\n\n    \n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer u-hidden-on-mobile\"><\/div>\n\n\n\n<section class=\"wp-block-nsw-block-section nsw-section  section-3268316a-012b-49ba-9f79-729377f03d7f\" id=\"\"><style type=\"text\/css\">.section-3268316a-012b-49ba-9f79-729377f03d7f { padding-top:50px;padding-bottom:120px;background:#F5F9FE; }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-3268316a-012b-49ba-9f79-729377f03d7f { padding-top:23px;padding-bottom:3px; } }<\/style>\n<div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-415059f5-7ae8-4dc2-a4db-dc8b56415005 .nsw-m-title-block__title, .header-415059f5-7ae8-4dc2-a4db-dc8b56415005 .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-415059f5-7ae8-4dc2-a4db-dc8b56415005 .nsw-m-title-block__title, .header-415059f5-7ae8-4dc2-a4db-dc8b56415005 .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-415059f5-7ae8-4dc2-a4db-dc8b56415005 -h2 -uppercase -p1 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \">SERVICE DESK &amp; USER SUPPORT <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">CASE STUDIES<\/mark><\/h2><p class=\"nsw-m-title-block__subtitle \"><\/p><\/header><\/div>\n\n\n\n<div class=\"wp-block-sii-nsw-container container container-09235c07-9a47-48b8-92c6-b6f8ba1ecab4\"><style type=\"text\/css\">.container-09235c07-9a47-48b8-92c6-b6f8ba1ecab4 { margin-top:80px; }\n                         @media screen and (max-width: 991px) { .container-09235c07-9a47-48b8-92c6-b6f8ba1ecab4 { margin-top:20px; } }<\/style><div x-data=\"cardsExtenderBlock({&quot;slides&quot;:[{&quot;mode&quot;:&quot;manual&quot;,&quot;logo&quot;:&quot;https:\\\/\\\/sii.pl\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/SaintGobain_Logo_CS.png&quot;,&quot;logo_alt&quot;:&quot;Effiziente L\\u00f6sung von IT-Problemen durch ITIL-basierten L1 24\\\/7 Support-Service&quot;,&quot;title&quot;:&quot;Effiziente L\\u00f6sung von IT-Problemen durch ITIL-basierten L1 24\\\/7 Support-Service&quot;,&quot;desc&quot;:&quot;Erfahren Sie, wie Sii mit einem 24\\\/7\\\/365 IT-Support basierend auf SLAs und messbaren KPIs dazu beigetragen hat, den reibungslosen Betrieb von 3.500 Mitarbeitenden eines globalen Bau- und Industriekonzerns sicherzustellen. Sii-Experten haben einen zuvor ineffizienten Service umstrukturiert und ein Modell mit Qualit\\u00e4tsmetriken, vielf\\u00e4ltigen Kommunikationskan\\u00e4len und ITIL-Prozessen implementiert.&quot;,&quot;link&quot;:&quot;https:\\\/\\\/sii.pl\\\/en\\\/case-study\\\/central-it-support-point-for-thousands-of-saint-gobain-employees\\\/&quot;,&quot;link_label&quot;:&quot;Mehr&quot;,&quot;image&quot;:&quot;https:\\\/\\\/sii.pl\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/SaintGobain_CS_ServiceDesk.jpg&quot;,&quot;image_alt&quot;:&quot;Effiziente L\\u00f6sung von IT-Problemen durch ITIL-basierten L1 24\\\/7 Support-Service&quot;,&quot;movie&quot;:&quot;&quot;,&quot;tags&quot;:[]},{&quot;mode&quot;:&quot;manual&quot;,&quot;logo&quot;:&quot;https:\\\/\\\/sii.pl\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/Lyreco_Logo_CS.png&quot;,&quot;logo_alt&quot;:&quot;Verbesserte Qualit\\u00e4t und geringere Kosten im IT-Support-Management mit ITIL&quot;,&quot;title&quot;:&quot;Verbesserte Qualit\\u00e4t und geringere Kosten im IT-Support-Management mit ITIL&quot;,&quot;desc&quot;:&quot;Erfahren Sie, wie Sii die Produktivit\\u00e4t gesteigert und die Kommunikation zwischen Business und IT f\\u00fcr \\u00fcber 6.000 Endnutzer eines f\\u00fchrenden US-amerikanischen Herstellers von B\\u00fcroartikeln verbessert hat. Die 24\\\/7\\\/365-Dienstleistungen von Sii haben die Anzahl von St\\u00f6rungen reduziert und gesch\\u00e4ftskritische ITIL-Prozesse optimiert, die f\\u00fcr ein standardisiertes und qualit\\u00e4tsorientiertes Service-Management erforderlich sind.&quot;,&quot;link&quot;:&quot;&quot;,&quot;link_label&quot;:&quot;Mehr&quot;,&quot;image&quot;:&quot;https:\\\/\\\/sii.pl\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/LyrecoCS_JArgillo_ServiceDesk.jpg&quot;,&quot;image_alt&quot;:&quot;Verbesserte Qualit\\u00e4t und geringere Kosten im IT-Support-Management mit ITIL&quot;,&quot;movie&quot;:&quot;&quot;,&quot;tags&quot;:[]},{&quot;mode&quot;:&quot;manual&quot;,&quot;logo&quot;:&quot;https:\\\/\\\/sii.pl\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/Dywidag_Logo_CS.png&quot;,&quot;logo_alt&quot;:&quot;Schnellere Incident-Bearbeitung durch ein gemeinsames IT-Support-Center f\\u00fcr Europa&quot;,&quot;title&quot;:&quot;Schnellere Incident-Bearbeitung durch ein gemeinsames IT-Support-Center f\\u00fcr Europa&quot;,&quot;desc&quot;:&quot;Erfahren Sie, wie wir die IT-Support-Services eines weltweit f\\u00fchrenden Anbieters von Produkten und L\\u00f6sungen f\\u00fcr die Bauindustrie optimiert haben. Wir haben ein gemeinsames L1-Support-Center in Polnisch, Englisch und Deutsch eingerichtet und ein ITSM-Tool implementiert, um Workflows zu optimieren und sie an die Gesch\\u00e4ftsanforderungen anzupassen. Die Konsolidierung der Support-Services bei einem einzigen Anbieter hat das Onboarding neuer Mitarbeiter verk\\u00fcrzt und den Incident-Bearbeitungsprozess verbessert.&quot;,&quot;link&quot;:&quot;&quot;,&quot;link_label&quot;:&quot;Mehr&quot;,&quot;image&quot;:&quot;https:\\\/\\\/sii.pl\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/Dywidag_CS_ServiceDesk.jpg&quot;,&quot;image_alt&quot;:&quot;Schnellere Incident-Bearbeitung durch ein gemeinsames IT-Support-Center f\\u00fcr Europa&quot;,&quot;movie&quot;:&quot;&quot;,&quot;tags&quot;:[]},{&quot;mode&quot;:&quot;manual&quot;,&quot;logo&quot;:&quot;https:\\\/\\\/sii.pl\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/Sudzucker_Logo_CS.png&quot;,&quot;logo_alt&quot;:&quot;Nahtloser Service-Desk-Support in sechs Sprachen f\\u00fcr S\\u00fcdzucker&quot;,&quot;title&quot;:&quot;Nahtloser Service-Desk-Support in sechs Sprachen f\\u00fcr S\\u00fcdzucker&quot;,&quot;desc&quot;:&quot;Erfahren Sie, wie Sii die Kosten optimierte und die Qualit\\u00e4t des IT-Supports f\\u00fcr Europas gr\\u00f6\\u00dften Zuckerproduzenten verbesserte. Das Projekt steigerte die Benutzerzufriedenheit mit 24\\\/7 L1- und L2-Support-Services in den jeweiligen Muttersprachen von rund 1 500 Nutzern in der EMEA-Region. Es wurde unter einem strengen SLA\\\/KPI-Regime durchgef\\u00fchrt, wobei bis zu 80 % der Anfragen bereits durch den L1-Support gel\\u00f6st wurden.&quot;,&quot;link&quot;:&quot;https:\\\/\\\/sii.pl\\\/en\\\/case-study\\\/cost-optimization-and-higher-employee-satisfaction-at-sudzucker-through-24-7-service-desk\\\/&quot;,&quot;link_label&quot;:&quot;Mehr&quot;,&quot;image&quot;:&quot;https:\\\/\\\/sii.pl\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/Sudzucker_CS_ServiceDesk.jpg&quot;,&quot;image_alt&quot;:&quot;Nahtloser Service-Desk-Support in sechs Sprachen f\\u00fcr S\\u00fcdzucker&quot;,&quot;movie&quot;:&quot;&quot;,&quot;tags&quot;:[]}],&quot;lang&quot;:&quot;de&quot;,&quot;moreLabel&quot;:&quot;Mehr&quot;,&quot;defaultImage&quot;:&quot;https:\\\/\\\/sii.pl\\\/wp-content\\\/themes\\\/sii-sage\\\/resources\\\/resources\\\/assets\\\/images\\\/nsw_case_study_default.jpg&quot;})\">\n\n    \n    <div x-show=\"loading\">\n        <div class=\"nsw-o-cards-extender \">\n            <div class=\"nsw-o-slider nsw-o-slider__big\">\n                <div class=\"nsw-o-slider__box\">\n                    <div class=\"nsw-o-slider__content\">\n                        <div class=\"nsw-o-slider__content__item big-slide d-flex flex-column flex-lg-row\">\n                            <div class=\"cnt justify-content-start justify-content-md-between\">\n                                <div class=\"logo\">\n                                    <div class=\"nsw-m-skeleton -fill -line-xlg -w-half\">\n\n<\/div>\n                                <\/div>\n                                <h3 class=\"title\" aria-hidden=\"true\" aria-label=\"skeleton title\" >\n                                    <div class=\"nsw-m-skeleton -fill -line\">\n\n<\/div>\n                                <\/h3>\n                                <div class=\"desc\">\n                                    <div class=\"nsw-m-skeleton -fill -line-lg\">\n\n<\/div>\n                                <\/div>\n                            <\/div>\n                            <div class=\"img-box\">\n                                <div class=\"nsw-m-skeleton -fill\">\n\n<\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n            <div class=\"nsw-o-slider nsw-o-slider__small u-hidden-on-mobile\">\n                <div class=\"nsw-o-slider__box\">\n                    <div class=\"nsw-o-slider__content\">\n                        <div class=\"nsw-m-skeleton -cards-extender-box\">\n\n<\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n    <div x-cloak x-show=\"error &#038;&#038; mergedSlides.length === 0\">\n        <div class=\"nsw-o-cards-extender \">\n            <div class=\"nsw-o-cards-extender__state d-flex justify-content-center align-items-center flex-column\">\n                <div class=\"nsw-o-process-results d-flex align-items-center flex-column  -connection-error\">\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M 16 4 C 9.382813 4 4 9.382813 4 16 C 4 22.617188 9.382813 28 16 28 C 22.617188 28 28 22.617188 28 16 C 28 9.382813 22.617188 4 16 4 Z M 16 6 C 21.535156 6 26 10.464844 26 16 C 26 21.535156 21.535156 26 16 26 C 10.464844 26 6 21.535156 6 16 C 6 10.464844 10.464844 6 16 6 Z M 15 10 L 15 18 L 17 18 L 17 10 Z M 15 20 L 15 22 L 17 22 L 17 20 Z\"\/><\/svg>\n                <h2 class=\"nsw-o-process-results__title has-nsw-h-3-font-size u-color-nswc-grey-1000\">Ups \u2013 deine Ergebnisse konnten gerade nicht geladen werden.<\/h2>\n                <p class=\"has-nsw-p-3-font-size u-color-nswc-grey-1000 mb-lg-0 mb-3\">Please, check your connection and try again <\/p>\n        <p class=\"has-nsw-p-3-font-size u-color-nswc-grey-1000\"><\/p>\n    <\/div>                <button @click=\"fetch()\" class=\"nsw-a-button -secondary\">\n                    Try again\n                <\/button>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n    <div x-cloak x-show=\"!loading &#038;&#038; !(error &#038;&#038; mergedSlides.length === 0)\">\n        <div class=\"nsw-o-cards-extender \">\n            <div class=\"nsw-o-slider nsw-o-slider__big js-slider js-slider-alpine js-slider-fade-on-desktop js-slider-center js-slider-sync_1794581317059 -visibleArrowsOnMobile\">\n                <div class=\"nsw-o-slider__navigation u-hidden-on-desktop\">\n                    <button  class=\"nsw-a-icon-button -transparent nsw-o-slider__prev u-hidden-on-desktop js-slide-prev\" aria-label=\"Show previous slide\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M 19.03125 4.28125 L 8.03125 15.28125 L 7.34375 16 L 8.03125 16.71875 L 19.03125 27.71875 L 20.46875 26.28125 L 10.1875 16 L 20.46875 5.71875 Z\"\/><\/svg>\n\n    <\/button>\n                    <button  class=\"nsw-a-icon-button -transparent nsw-o-slider__next u-hidden-on-desktop js-slide-next\" aria-label=\"Show next slide\">\n      <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 32 32\" id=\"angle-right\">\n    <title>angle-right<\/title>\n    <path d=\"M12.969 4.281l11 11 .688.719-.688.719-11 11-1.438-1.438L21.812 16 11.531 5.719z\"><\/path>\n  <\/svg>\n\n    <\/button>\n                <\/div>\n                <div class=\"nsw-o-slider__box\">\n                    <div class=\"nsw-o-slider__content js-carousel-movies-large js-carousel\">\n                        <template x-for=\"(slide, index) in mergedSlides\" :key=\"'big-' + index\">\n                            <div class=\"nsw-o-slider__content__item big-slide d-flex flex-column flex-lg-row\">\n                                <div class=\"cnt\">\n                                    <template x-if=\"slide.logo\">\n                                        <div class=\"logo\">\n                                            <img :src=\"slide.logo\" :alt=\"slide.logo_alt\">\n                                        <\/div>\n                                    <\/template>\n                                    <template x-if=\"slide.title\">\n                                        <h3 class=\"title\" x-text=\"slide.title\"><\/h3>\n                                    <\/template>\n                                    <template x-if=\"slide.desc\">\n                                        <div class=\"desc\" x-html=\"slide.desc\"><\/div>\n                                    <\/template>\n                                    <template x-if=\"slide.link\">\n                                        <a :href=\"slide.link\" class=\"nsw-a-button -link js-lang-content-verify-de\" rel=\"nofollow\" >\n                                            <span x-text=\"slide.link_label\"><\/span>\n                                        <\/a>\n                                    <\/template>\n                                    <ul class=\"chips\">\n                                        <template x-for=\"tag in slide.tags\" :key=\"tag.name\">\n                                            <li>\n                                                <a :href=\"tag.tag_url\" class=\"d-block\" :target=\"tag.target ? '_blank' : null\" x-text=\"tag.name\" rel=\"nofollow\" ><\/a>\n                                            <\/li>\n                                        <\/template>\n                                    <\/ul>\n                                <\/div>\n                                <div class=\"img-box\">\n                                    <template x-if=\"slide.image\">\n                                        <img :src=\"slide.image\" :alt=\"slide.image_alt\">\n                                    <\/template>\n                                    <template x-if=\"slide.movie\">\n                                        <a class=\"d-flex align-items-center justify-content-center\" href=\"#\" data-lity :data-lity-target=\"slide.movie\" aria-label=\"Video ansehen\" rel=\"nofollow\" >\n                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.853\" height=\"17.325\" viewBox=\"0 0 14.853 17.325\">\n  <g id=\"_01-Play\" data-name=\"01-Play\" transform=\"translate(-4 -2)\">\n    <path id=\"Path_1944\" data-name=\"Path 1944\" d=\"M17.718,8.417,7.094,2.278a2,2,0,0,0-1-.278A2.091,2.091,0,0,0,4,4.091V17.265A2.061,2.061,0,0,0,7.156,19.01l10.637-6.72a2.259,2.259,0,0,0-.074-3.874Z\" fill=\"#fff\"\/>\n  <\/g>\n<\/svg>\n\n                                        <\/a>\n                                    <\/template>\n                                <\/div>\n                            <\/div>\n                        <\/template>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n            <div class=\"nsw-o-slider nsw-o-slider__small js-slider js-slider-alpine js-slider-sync_1794581317059 js-slider-revert-first js-focusNextOnSelect js-slider-custom-dots u-hidden-on-mobile\">\n                <div class=\"nsw-o-slider__box\">\n                    <div class=\"nsw-o-slider__content js-carousel-movies-small js-carousel\">\n                        <template x-for=\"(slide, index) in mergedSlides\" :key=\"'small-' + index\">\n                            <div class=\"sii-o-slider__content__item small-slide u-background-color-invert\">\n                                <template x-if=\"slide.logo\">\n                                    <div class=\"logo\">\n                                        <img :src=\"slide.logo\" :alt=\"slide.logo_alt\">\n                                    <\/div>\n                                <\/template>\n                                <template x-if=\"slide.title\">\n                                    <div class=\"desc\" x-text=\"slide.title\"><\/div>\n                                <\/template>\n                            <\/div>\n                        <\/template>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n            <div class=\"nsw-o-cards-extender__state d-flex justify-content-center align-items-center\" :class=\"mergedSlides.length === 0 ? '' : 'u-hidden'\">\n                <div class=\"nsw-o-process-results d-flex align-items-center flex-column \">\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\">\n  <path id=\"search_FILL0_wght400_GRAD0_opsz48\" d=\"M135.022,231l-5.844-5.844a4.9,4.9,0,0,1-1.555.9,5.741,5.741,0,1,1,3.444-3.522,5.64,5.64,0,0,1-.933,1.667L136,230.022Zm-9.311-5.956a4.156,4.156,0,0,0,3.069-1.278,4.379,4.379,0,0,0,0-6.156,4.156,4.156,0,0,0-3.069-1.278,4.356,4.356,0,1,0,0,8.711Z\" transform=\"translate(-120 -215)\" \/>\n<\/svg>\n\n                <h2 class=\"nsw-o-process-results__title has-nsw-h-3-font-size u-color-nswc-grey-1000\">Leider konnten wir keine passenden Ergebnisse finden.<\/h2>\n        <\/div>            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer u-hidden-on-mobile\"><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer u-hidden-on-desktop\"><\/div>\n\n\n\n<div class=\"wp-block-buttons justify-content-center justify-content-lg-start is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-nsw-outline-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sii.pl\/en\/case-studies\/\">Alle Case Studies anzeigen<\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-nsw-block-section nsw-section  section-c6c8924d-7d23-4460-8571-799d1a61a444\" id=\"\"><style type=\"text\/css\">.section-c6c8924d-7d23-4460-8571-799d1a61a444 { padding-top:80px;padding-bottom:50px;background:#ffffff;background-image:url(https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/1920x1011_grafika-na-www.jpg);background-repeat:repeat;background-size:cover;background-position:center; }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-c6c8924d-7d23-4460-8571-799d1a61a444 { padding-top:30px;padding-bottom:30px; } }<\/style>\n<div class=\"wp-block-sii-nsw-container container container-6341088c-f29f-4d45-9320-4288ac8cabe2\"><style type=\"text\/css\">.container-6341088c-f29f-4d45-9320-4288ac8cabe2 {  }\n                         @media screen and (max-width: 991px) { .container-6341088c-f29f-4d45-9320-4288ac8cabe2 {  } }<\/style>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<h4 class=\"wp-block-heading has-nswc-natural-100-color has-text-color has-link-color has-nsw-h-2-font-size wp-elements-b7d1fe21e4be288640dd14cb7f1193d3\">KI IM SERVICE DESK<\/h4>\n\n\n\n<p class=\"has-nswc-natural-100-color has-text-color has-link-color has-t-1-font-size wp-elements-f761538f42dd8c956e39b9a97451ea47\"><strong>Schnellere Probleml\u00f6sung. Bessere Qualit\u00e4t. Intelligenterer Support.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-nswc-natural-100-color has-text-color has-link-color has-nsw-h-4-font-size wp-elements-ce04b4b31039a01ccaa1a6a7da40f964\">KI unterst\u00fctzt Service-Desk- und IT-Operations-Teams bereits dabei, die Qualit\u00e4t von Tickets zu verbessern, die Incident-Analyse zu beschleunigen und fundiertere Entscheidungen zu treffen. Dabei behalten Menschen jederzeit die Kontrolle. KI erg\u00e4nzt die Expertise Ihrer Teams. Sie ersetzt sie nicht.<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-t-3-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-invert-color\"><strong>Bereit, KI in Ihrem Service Desk einzusetzen?<\/strong><\/mark><\/p>\n\n\n\n<p class=\"has-nswc-natural-100-color has-text-color has-link-color has-nsw-h-4-font-size wp-elements-7e543a7c528cb1f23e7f15be1172974e\">Lassen Sie uns die Anwendungsf\u00e4lle mit dem gr\u00f6\u00dften Mehrwert in Ihrer Umgebung identifizieren und daraus praktische, sichere und von Menschen \u00fcberwachte KI-gest\u00fctzte Support-Szenarien entwickeln.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-nsw-outline-invert-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sii.pl\/wp-content\/uploads\/2026\/07\/Ulotka-AI-in-ServiceDesk.pdf\">Unseren Flyer herunterladen<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<p class=\"has-nsw-p-5-font-size\"><\/p>\n<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-nsw-block-section nsw-section  section-b54de746-5518-4b40-92aa-d2834796b98c\" id=\"\"><style type=\"text\/css\">.section-b54de746-5518-4b40-92aa-d2834796b98c { padding-top:120px;padding-bottom:80px; }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-b54de746-5518-4b40-92aa-d2834796b98c { padding-top:30px;padding-bottom:15px; } }<\/style>\n<div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-8ba636dd-ea32-49ea-9245-5b435fe8565c .nsw-m-title-block__title, .header-8ba636dd-ea32-49ea-9245-5b435fe8565c .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-8ba636dd-ea32-49ea-9245-5b435fe8565c .nsw-m-title-block__title, .header-8ba636dd-ea32-49ea-9245-5b435fe8565c .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-8ba636dd-ea32-49ea-9245-5b435fe8565c -h2 -uppercase -p2 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \"><br>Lernen Sie unser <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">Service Desk &amp; USER SUPPORT-Team<\/mark> kennen<\/h2><p class=\"nsw-m-title-block__subtitle \">Mehr als 300 IT-Support-Spezialisten erbringen Services f\u00fcr Unternehmen in Polen und auf internationalen M\u00e4rkten. Zum Team geh\u00f6ren Service-Desk-Berater, Application-Support-Spezialisten, Field Technicians, Incident Manager, Problem Manager, Teamleiter und Delivery Manager. Die Experten von Sii arbeiten mit f\u00fchrenden Technologien und Plattformen, darunter Microsoft 365, Microsoft Intune, ServiceNow, Jira Service Management und KI-gest\u00fctzte L\u00f6sungen, und bieten Kunden einen zentralen Ansprechpartner sowie eine konstant messbare Servicequalit\u00e4t.<\/p><\/header><\/div>\n\n\n\n<div class=\"wp-block-sii-nsw-container nsw__asymetric-container container-bad6f108-a208-4623-887b-3a47befad339\"><style type=\"text\/css\">.container-bad6f108-a208-4623-887b-3a47befad339 { margin-top:55px; }\n                         @media screen and (max-width: 991px) { .container-bad6f108-a208-4623-887b-3a47befad339 { margin-top:20px; } }<\/style><style>\n    .editor-styles-wrapper .nsw-o-slider.-worker-references .nsw-o-slider__content{\n       flex-wrap: nowrap;\n    }\n<\/style>\n\n                <div class=\"nsw-o-slider -worker-references js-slider js-core-arrows js-slider-custom-dots js-slider-custom-dots-append js-slider-show_2 js-slider-show-mobile_1 js-slider-responsive\" >\n    <div class=\"nsw-o-slider__navigation \">\n        <button  class=\"nsw-a-icon-button -transparent nsw-o-slider__prev js-slide-prev -prev u-hidden-on-mobile\" aria-label=\"Show previous slide\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M 19.03125 4.28125 L 8.03125 15.28125 L 7.34375 16 L 8.03125 16.71875 L 19.03125 27.71875 L 20.46875 26.28125 L 10.1875 16 L 20.46875 5.71875 Z\"\/><\/svg>\n\n    <\/button>\n        <button  class=\"nsw-a-icon-button -transparent nsw-o-slider__next js-slide-next -next u-hidden-on-mobile\" aria-label=\"Show next slide\">\n      <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 32 32\" id=\"angle-right\">\n    <title>angle-right<\/title>\n    <path d=\"M12.969 4.281l11 11 .688.719-.688.719-11 11-1.438-1.438L21.812 16 11.531 5.719z\"><\/path>\n  <\/svg>\n\n    <\/button>\n        <button  class=\"nsw-a-icon-button -transparent nsw-o-slider__prev js-slide-prev u-hidden-on-desktop\" aria-label=\"Show previous slide\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M 19.03125 4.28125 L 8.03125 15.28125 L 7.34375 16 L 8.03125 16.71875 L 19.03125 27.71875 L 20.46875 26.28125 L 10.1875 16 L 20.46875 5.71875 Z\"\/><\/svg>\n\n    <\/button>\n        <button  class=\"nsw-a-icon-button -transparent nsw-o-slider__next js-slide-next u-hidden-on-desktop\" aria-label=\"Show next slide\">\n      <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 32 32\" id=\"angle-right\">\n    <title>angle-right<\/title>\n    <path d=\"M12.969 4.281l11 11 .688.719-.688.719-11 11-1.438-1.438L21.812 16 11.531 5.719z\"><\/path>\n  <\/svg>\n\n    <\/button>\n    <\/div>\n    \n    <div class=\"nsw-o-slider__content d-flex flex-row js-carousel\">\n                    <div class=\"nsw-o-slider__slide\">\n                                <div class=\"nsw-m-card-bottom-content -transparent -worker-info -default d-flex flex-column js-showMoreByHeight\" data-loop-id=\"0\" data-height-breakpoint=\"50\" data-max-text-rows=\"4\">\n         <a href=\"#\" class=\"d-block nsw-m-card-bottom-content__link \"  data-lity data-lity-target=\"https:\/\/www.youtube.com\/watch?v=SRdZ4DmDtJQ&amp;list=PLQXpRIbR-9fu_Dpv8IB1fCwhlQUKn4RR-&amp;index=26 \" aria-label=\"Video ansehen\" rel=\"nofollow\" >\n           <div class=\"nsw-m-card-bottom-content__media d-flex\">\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"41\" height=\"41\" viewBox=\"0 0 41 41\">\n  <g id=\"Group_2360\" data-name=\"Group 2360\" transform=\"translate(-628 -2027)\">\n    <g id=\"Ellipse_48\" data-name=\"Ellipse 48\" transform=\"translate(628 2027)\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1\" opacity=\"0.68\">\n      <circle cx=\"20.5\" cy=\"20.5\" r=\"20.5\" stroke=\"none\"\/>\n      <circle cx=\"20.5\" cy=\"20.5\" r=\"20\" fill=\"none\"\/>\n    <\/g>\n    <g id=\"_01-Play\" data-name=\"01-Play\" transform=\"translate(639 2037)\">\n      <path id=\"Path_1944\" data-name=\"Path 1944\" d=\"M17.718,8.417,7.094,2.278a2,2,0,0,0-1-.278A2.091,2.091,0,0,0,4,4.091V17.265A2.061,2.061,0,0,0,7.156,19.01l10.637-6.72a2.259,2.259,0,0,0-.074-3.874Z\" fill=\"#fff\"\/>\n    <\/g>\n  <\/g>\n<\/svg>\n\n                                        <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Expert_Julia-Flinta.jpg\" alt=\"\" \/>\n        <\/div>\n                <\/a>\n                <div class=\"nsw-m-card-bottom-content__content  h-100 d-flex flex-column justify-content-between \">\n                            <div class=\"nsw-m-card-bottom-content__content__title\">\n                Yuliia Flinta\n            <\/div>\n                            <div class=\"nsw-m-card-bottom-content__content__subtitle u-color-nswc-grey-1000\">\n                Team Leader\n            <\/div>\n                <div class=\"nsw-m-card-bottom-content__content__desc js-showMoreByHeight__container -small\">\n            Zu Yuliias Aufgaben geh\u00f6ren T\u00e4tigkeiten aus verschiedenen Bereichen wie Recruiting, Kundenbetreuung sowie die Unterst\u00fctzung der Teamleiter bei ihren t\u00e4glichen Herausforderungen. Sie organisiert Teamintegrationen im kleinen und gro\u00dfen Rahmen, unterst\u00fctzt Teammitglieder und delegiert Aufgaben an Support-Spezialisten, die im ganzen Land t\u00e4tig sind.\n        <\/div>\n                            <div>\n                    <a  href=\"#\" class=\"nsw-a-button -link js-showMoreByHeight__moreBtn nsw-m-card-bottom-content__more-button u-hidden\" target=_blank   rel=\"nofollow\" >\n        <span>Weiterlesen<\/span>\n    <\/a>\n                    <a  href=\"#\" class=\"nsw-a-button -link js-showMoreByHeight__lessBtn nsw-m-card-bottom-content__more-button u-hidden\" target=_blank   rel=\"nofollow\" >\n        <span>Weniger lesen<\/span>\n    <\/a>\n                <\/div>\n                                <div class=\"nsw-m-card-bottom-content__info u-hidden-on-mobile\">\n                                                    <span class=\"nsw-m-card-bottom-content__position\">\n                                                                            <span class=\"nsw-m-card-bottom-content__info-icon\">\n                                <a href=\"https:\/\/www.linkedin.com\/in\/yuliia-flinta-6b9082217\/\" target=\"_blank\" aria-label=\"LinkedIn profile Yuliia Flinta\" rel=\"nofollow\" >\n                                                                           <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"fa-linkedin\" viewBox=\"0 0 448 512\">\n    <path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path>\n  <\/svg>\n                                <\/a>\n                            <\/span>\n                                            <\/span>\n                                \n            <\/div>\n                <div class=\"nsw-m-card-bottom-content__info d-flex flex-row align-items-center u-hidden-on-desktop\">\n                                                                <span class=\"nsw-m-card-bottom-content__info-icon d-flex flex-row align-items-center\">\n                        <a href=\"https:\/\/www.linkedin.com\/in\/yuliia-flinta-6b9082217\/\" target=\"_blank\" aria-label=\"LinkedIn profile \" rel=\"nofollow\" >\n                                                            <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"fa-linkedin\" viewBox=\"0 0 448 512\">\n    <path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path>\n  <\/svg>\n                        <\/a>\n                    <\/span>\n                                    <\/div>\n                            <\/div>\n    <\/div>            <\/div>\n                    <div class=\"nsw-o-slider__slide\">\n                                <div class=\"nsw-m-card-bottom-content -transparent -worker-info -default d-flex flex-column js-showMoreByHeight\" data-loop-id=\"1\" data-height-breakpoint=\"50\" data-max-text-rows=\"4\">\n         <div class=\"d-block nsw-m-card-bottom-content__link\">\n           <div class=\"nsw-m-card-bottom-content__media d-flex\">\n                        <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/09\/Expert_Pawel-Jargilo.jpg\" alt=\"\" \/>\n        <\/div>\n                <\/div>\n                <div class=\"nsw-m-card-bottom-content__content  h-100 d-flex flex-column justify-content-between \">\n                            <div class=\"nsw-m-card-bottom-content__content__title\">\n                Pawe\u0142 Jargi\u0142o\n            <\/div>\n                            <div class=\"nsw-m-card-bottom-content__content__subtitle u-color-nswc-grey-1000\">\n                Senior Delivery Manager\n            <\/div>\n                <div class=\"nsw-m-card-bottom-content__content__desc js-showMoreByHeight__container -small\">\n            Pawe\u0142 leitet gro\u00dfe Remote-User-Support-IT-Projekte. Er ist verantwortlich f\u00fcr die Service-Desk-Bereitstellung und die Einhaltung h\u00f6chster Qualit\u00e4tskennzahlen (SLA\/KPI) w\u00e4hrend der Projekte. Seine Leidenschaft ist k\u00f6rperliche Aktivit\u00e4t, insbesondere Basketball, den er besonders genie\u00dft, wenn er mit seinen S\u00f6hnen spielt.\n        <\/div>\n                            <div>\n                    <a  href=\"#\" class=\"nsw-a-button -link js-showMoreByHeight__moreBtn nsw-m-card-bottom-content__more-button u-hidden\" target=_blank   rel=\"nofollow\" >\n        <span>Weiterlesen<\/span>\n    <\/a>\n                    <a  href=\"#\" class=\"nsw-a-button -link js-showMoreByHeight__lessBtn nsw-m-card-bottom-content__more-button u-hidden\" target=_blank   rel=\"nofollow\" >\n        <span>Weniger lesen<\/span>\n    <\/a>\n                <\/div>\n                                <div class=\"nsw-m-card-bottom-content__info u-hidden-on-mobile\">\n                                                    <span class=\"nsw-m-card-bottom-content__position\">\n                                                                            <span class=\"nsw-m-card-bottom-content__info-icon\">\n                                <a href=\"https:\/\/www.linkedin.com\/in\/pawel-jargilo-0493332\/\" target=\"_blank\" aria-label=\"LinkedIn profile Pawe\u0142 Jargi\u0142o\" rel=\"nofollow\" >\n                                                                           <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"fa-linkedin\" viewBox=\"0 0 448 512\">\n    <path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path>\n  <\/svg>\n                                <\/a>\n                            <\/span>\n                                            <\/span>\n                                \n            <\/div>\n                <div class=\"nsw-m-card-bottom-content__info d-flex flex-row align-items-center u-hidden-on-desktop\">\n                                                                <span class=\"nsw-m-card-bottom-content__info-icon d-flex flex-row align-items-center\">\n                        <a href=\"https:\/\/www.linkedin.com\/in\/pawel-jargilo-0493332\/\" target=\"_blank\" aria-label=\"LinkedIn profile \" rel=\"nofollow\" >\n                                                            <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"fa-linkedin\" viewBox=\"0 0 448 512\">\n    <path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path>\n  <\/svg>\n                        <\/a>\n                    <\/span>\n                                    <\/div>\n                            <\/div>\n    <\/div>            <\/div>\n                    <div class=\"nsw-o-slider__slide\">\n                                <div class=\"nsw-m-card-bottom-content -transparent -worker-info -default d-flex flex-column js-showMoreByHeight\" data-loop-id=\"2\" data-height-breakpoint=\"50\" data-max-text-rows=\"4\">\n         <div class=\"d-block nsw-m-card-bottom-content__link\">\n           <div class=\"nsw-m-card-bottom-content__media d-flex\">\n                        <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Expert_Piotr-Szczypa.jpg\" alt=\"\" \/>\n        <\/div>\n                <\/div>\n                <div class=\"nsw-m-card-bottom-content__content  h-100 d-flex flex-column justify-content-between \">\n                            <div class=\"nsw-m-card-bottom-content__content__title\">\n                Piotr Szczypa\n            <\/div>\n                            <div class=\"nsw-m-card-bottom-content__content__subtitle u-color-nswc-grey-1000\">\n                Business Consultant\n            <\/div>\n                <div class=\"nsw-m-card-bottom-content__content__desc js-showMoreByHeight__container -small\">\n            Piotr arbeitet in einem Team, das IT-Support-Projekte f\u00fcr multinationale Unternehmen umsetzt. Seine fr\u00fchere Erfahrung als Dozent hat seine Soft Skills gest\u00e4rkt und ihm wertvolle Kenntnisse im internationalen Umfeld vermittelt. Bei Sii ist Piotr f\u00fcr die L\u00f6sung gemeldeter Probleme, die Pflege der Dokumentation und die Kommunikation mit Kunden auf Polnisch und Englisch verantwortlich. Dar\u00fcber hinaus unterst\u00fctzt er neue Teammitglieder beim Onboarding, wobei er sich insbesondere auf die Entwicklung ihrer Soft Skills konzentriert. In seiner Freizeit f\u00e4hrt er gerne auf zwei R\u00e4dern \u2013 ob Motorrad oder Fahrrad.\n        <\/div>\n                            <div>\n                    <a  href=\"#\" class=\"nsw-a-button -link js-showMoreByHeight__moreBtn nsw-m-card-bottom-content__more-button u-hidden\" target=_blank   rel=\"nofollow\" >\n        <span>Weiterlesen<\/span>\n    <\/a>\n                    <a  href=\"#\" class=\"nsw-a-button -link js-showMoreByHeight__lessBtn nsw-m-card-bottom-content__more-button u-hidden\" target=_blank   rel=\"nofollow\" >\n        <span>Weniger lesen<\/span>\n    <\/a>\n                <\/div>\n                                <div class=\"nsw-m-card-bottom-content__info u-hidden-on-mobile\">\n                                                    <span class=\"nsw-m-card-bottom-content__position\">\n                                                                            <span class=\"nsw-m-card-bottom-content__info-icon\">\n                                <a href=\"https:\/\/www.linkedin.com\/in\/piotr-szczypa\/\" target=\"_blank\" aria-label=\"LinkedIn profile Piotr Szczypa\" rel=\"nofollow\" >\n                                                                           <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"fa-linkedin\" viewBox=\"0 0 448 512\">\n    <path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path>\n  <\/svg>\n                                <\/a>\n                            <\/span>\n                                            <\/span>\n                                \n            <\/div>\n                <div class=\"nsw-m-card-bottom-content__info d-flex flex-row align-items-center u-hidden-on-desktop\">\n                                                                <span class=\"nsw-m-card-bottom-content__info-icon d-flex flex-row align-items-center\">\n                        <a href=\"https:\/\/www.linkedin.com\/in\/piotr-szczypa\/\" target=\"_blank\" aria-label=\"LinkedIn profile \" rel=\"nofollow\" >\n                                                            <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"fa-linkedin\" viewBox=\"0 0 448 512\">\n    <path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path>\n  <\/svg>\n                        <\/a>\n                    <\/span>\n                                    <\/div>\n                            <\/div>\n    <\/div>            <\/div>\n                    <div class=\"nsw-o-slider__slide\">\n                                <div class=\"nsw-m-card-bottom-content -transparent -worker-info -default d-flex flex-column js-showMoreByHeight\" data-loop-id=\"3\" data-height-breakpoint=\"50\" data-max-text-rows=\"4\">\n         <div class=\"d-block nsw-m-card-bottom-content__link\">\n           <div class=\"nsw-m-card-bottom-content__media d-flex\">\n                        <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Expert_Bartosz-Figura.jpg\" alt=\"\" \/>\n        <\/div>\n                <\/div>\n                <div class=\"nsw-m-card-bottom-content__content  h-100 d-flex flex-column justify-content-between \">\n                            <div class=\"nsw-m-card-bottom-content__content__title\">\n                Bartosz Figura\n            <\/div>\n                            <div class=\"nsw-m-card-bottom-content__content__subtitle u-color-nswc-grey-1000\">\n                IT Support Specialist\n            <\/div>\n                <div class=\"nsw-m-card-bottom-content__content__desc js-showMoreByHeight__container -small\">\n            Bartosz begann seine T\u00e4tigkeit als IT-Support-Spezialist und unterst\u00fctzte Nutzer bei allt\u00e4glichen Problemen mit Hardware und Anwendungen. Heute ist er Problem Manager. In dieser Rolle identifiziert er die Ursachen von Anfragen und erkl\u00e4rt gemeinsam mit Experten aus den jeweiligen Abteilungen, was nicht funktioniert und wie man es k\u00fcnftig beheben kann.\n        <\/div>\n                            <div>\n                    <a  href=\"#\" class=\"nsw-a-button -link js-showMoreByHeight__moreBtn nsw-m-card-bottom-content__more-button u-hidden\" target=_blank   rel=\"nofollow\" >\n        <span>Weiterlesen<\/span>\n    <\/a>\n                    <a  href=\"#\" class=\"nsw-a-button -link js-showMoreByHeight__lessBtn nsw-m-card-bottom-content__more-button u-hidden\" target=_blank   rel=\"nofollow\" >\n        <span>Weniger lesen<\/span>\n    <\/a>\n                <\/div>\n                                <div class=\"nsw-m-card-bottom-content__info u-hidden-on-mobile\">\n                                                    <span class=\"nsw-m-card-bottom-content__position\">\n                                                                            <span class=\"nsw-m-card-bottom-content__info-icon\">\n                                <a href=\"https:\/\/www.linkedin.com\/in\/bartoszfigura\/\" target=\"_blank\" aria-label=\"LinkedIn profile Bartosz Figura\" rel=\"nofollow\" >\n                                                                           <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"fa-linkedin\" viewBox=\"0 0 448 512\">\n    <path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path>\n  <\/svg>\n                                <\/a>\n                            <\/span>\n                                            <\/span>\n                                \n            <\/div>\n                <div class=\"nsw-m-card-bottom-content__info d-flex flex-row align-items-center u-hidden-on-desktop\">\n                                                                <span class=\"nsw-m-card-bottom-content__info-icon d-flex flex-row align-items-center\">\n                        <a href=\"https:\/\/www.linkedin.com\/in\/bartoszfigura\/\" target=\"_blank\" aria-label=\"LinkedIn profile \" rel=\"nofollow\" >\n                                                            <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"fa-linkedin\" viewBox=\"0 0 448 512\">\n    <path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path>\n  <\/svg>\n                        <\/a>\n                    <\/span>\n                                    <\/div>\n                            <\/div>\n    <\/div>            <\/div>\n            <\/div>\n    <div class=\"nsw-o-slider__dots js-slider-custom-dots-append-container\">\n                    <div class=\"nsw-o-slider__btn-container\">\n                <a  href=\"https:\/\/www.youtube.com\/playlist?list=PLQXpRIbR-9fu_Dpv8IB1fCwhlQUKn4RR-\" class=\"nsw-a-button -ghost -blue nsw-o-slider__more-button\" target=_blank   rel=\"nofollow\" >\n        <span>Lernen Sie unsere Experten kennen<\/span>\n    <\/a>\n            <\/div>\n            <\/div>\n<\/div>    <\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-nsw-block-section nsw-section  section-62909898-2dd0-490f-89d0-132cc0008570\" id=\"\"><style type=\"text\/css\">.section-62909898-2dd0-490f-89d0-132cc0008570 { padding-top:40px;padding-bottom:80px; }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-62909898-2dd0-490f-89d0-132cc0008570 { padding-top:24px;padding-bottom:0px; } }<\/style>\n<div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-8a2ed7e5-5d1f-4548-b208-dfb8e80e281d .nsw-m-title-block__title, .header-8a2ed7e5-5d1f-4548-b208-dfb8e80e281d .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-8a2ed7e5-5d1f-4548-b208-dfb8e80e281d .nsw-m-title-block__title, .header-8a2ed7e5-5d1f-4548-b208-dfb8e80e281d .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-8a2ed7e5-5d1f-4548-b208-dfb8e80e281d -h2 -uppercase -p1 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \">SERVICE DESK &amp; USER SUPPORT <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">NACHRICHTEN &amp; PROJEKTE<\/mark><\/h2><p class=\"nsw-m-title-block__subtitle \"><\/p><\/header><\/div>\n\n\n\n<div class=\"wp-block-sii-nsw-container container container-b09dee9c-f94d-42a1-a399-790cde372eb4\"><style type=\"text\/css\">.container-b09dee9c-f94d-42a1-a399-790cde372eb4 { margin-top:56px; }\n                         @media screen and (max-width: 991px) { .container-b09dee9c-f94d-42a1-a399-790cde372eb4 { margin-top:20px; } }<\/style><style>\n    .editor-styles-wrapper .nsw-o-insight-grid .nsw-o-slider__content .nsw-o-insight-grid__slide{\n        display: none!important;\n    }\n    .editor-styles-wrapper .nsw-o-insight-grid .nsw-o-slider__content .nsw-o-insight-grid__slide:first-child{\n        display: flex!important;\n    }\n<\/style>\n\n    <div class=\"nsw-o-insight-grid\">\n    <div class=\"nsw-o-slider  js-slider js-slider-center js-slider-show_1 js-slider-custom-dots js-slider-custom-dots-append u-hidden-on-mobile\">\n        <div class=\"nsw-o-slider__navigation \">\n            <button  class=\"nsw-a-icon-button -transparent nsw-o-slider__prev js-slide-prev\" aria-label=\"Show previous slide\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M 19.03125 4.28125 L 8.03125 15.28125 L 7.34375 16 L 8.03125 16.71875 L 19.03125 27.71875 L 20.46875 26.28125 L 10.1875 16 L 20.46875 5.71875 Z\"\/><\/svg>\n\n    <\/button>\n            <button  class=\"nsw-a-icon-button -transparent nsw-o-slider__next js-slide-next\" aria-label=\"Show next slide\">\n      <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 32 32\" id=\"angle-right\">\n    <title>angle-right<\/title>\n    <path d=\"M12.969 4.281l11 11 .688.719-.688.719-11 11-1.438-1.438L21.812 16 11.531 5.719z\"><\/path>\n  <\/svg>\n\n    <\/button>\n        <\/div>\n        <div class=\"nsw-o-slider__box\">\n            <div class=\"nsw-o-slider__content  js-carousel\">\n                                                       <div class=\"sii-o-slider__content__item  nsw-o-insight-grid__slide  d-flex flex-column flex-lg-row\">\n                       <div class=\"nsw-o-insight-grid__col-big d-flex\">\n                           <div class=\"nsw-o-insight-grid__card\">\n    <picture>\n                <source media=\"(max-width:992px)\" srcset=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/06\/1920x840_www_cover-1024x448.jpg\">\n                <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/06\/1920x840_www_cover-900x800.jpg\" alt=\"Improve competencies and achieve better business results \u2014 Sii Sales Academy has launched\" \/>\n    <\/picture>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">Improve competencies and achieve better business results \u2014 Sii Sales Academy has launched<\/h3>\n          <a href=\"https:\/\/sii.pl\/en\/news-feed\/improve-competencies-and-achieve-better-business-results-sii-sales-academy-has-launched\/\" class=\"u-color-invert js-lang-content-verify-de\">Weiterlesen<\/a>\n     <\/div>\n<\/div>\n                       <\/div>\n                                           \n                        \n                                                                                                             <div class=\"nsw-o-insight-grid__col-small d-flex flex-column\">\n                        \n                                                        <div class=\"nsw-o-insight-grid__card\">\n    <picture>\n                <img decoding=\"async\" src=\"https:\/\/sii.pl\/blog\/wp-content\/uploads\/2026\/09\/Update_change.jpg\" alt=\"Future-proof architecture: How to design a ServiceNow ecosystem that grows with your business?\" \/>\n    <\/picture>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">Future-proof architecture: How to design a ServiceNow ecosystem that grows with your business?<\/h3>\n          <a href=\"https:\/\/sii.pl\/blog\/en\/future-proof-architecture-how-to-design-a-servicenow-ecosystem-that-grows-with-your-business\/\" class=\"u-color-invert js-lang-content-verify-de\">Weiterlesen<\/a>\n     <\/div>\n<\/div>\n                         \n                                                                                     \n                                                        <div class=\"nsw-o-insight-grid__card\">\n    <picture>\n                <source media=\"(max-width:992px)\" srcset=\"https:\/\/sii.pl\/wp-content\/uploads\/2022\/11\/2-1-1024x448.jpg\">\n                <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2022\/11\/2-1-370x290.jpg\" alt=\"Become a Project Manager &amp;#8211; new reskilling training from Sii Poland\" \/>\n    <\/picture>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">Become a Project Manager &#8211; new reskilling training from Sii Poland<\/h3>\n          <a href=\"https:\/\/sii.pl\/en\/news-feed\/become-a-project-manager-new-reskilling-training-from-sii-poland\/\" class=\"u-color-invert js-lang-content-verify-de\">Weiterlesen<\/a>\n     <\/div>\n<\/div>\n                         \n                                                 <\/div><\/div>\n                                                                               <div class=\"sii-o-slider__content__item  nsw-o-insight-grid__slide  d-flex flex-column flex-lg-row\">\n                       <div class=\"nsw-o-insight-grid__col-big d-flex\">\n                           <div class=\"nsw-o-insight-grid__card\">\n    <picture>\n                <img decoding=\"async\" src=\"https:\/\/sii.pl\/blog\/wp-content\/uploads\/2026\/06\/Coding_3.jpg\" alt=\"What can you be in the ServiceNow world?\" \/>\n    <\/picture>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">What can you be in the ServiceNow world?<\/h3>\n          <a href=\"https:\/\/sii.pl\/blog\/en\/what-can-you-be-in-the-servicenow-world\/\" class=\"u-color-invert js-lang-content-verify-de\">Weiterlesen<\/a>\n     <\/div>\n<\/div>\n                       <\/div>\n                                           \n                        \n                                                                                                             <div class=\"nsw-o-insight-grid__col-small d-flex flex-column\">\n                        \n                                                        <div class=\"nsw-o-insight-grid__card\">\n    <picture>\n                <source media=\"(max-width:992px)\" srcset=\"https:\/\/sii.pl\/wp-content\/uploads\/2022\/09\/1920x840-ZD-JAVA-02.09-1024x448.jpg\">\n                <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2022\/09\/1920x840-ZD-JAVA-02.09-370x290.jpg\" alt=\"How to become a Java Developer? Check out the stories of the graduates of Sii Poland\u2019s training\" \/>\n    <\/picture>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">How to become a Java Developer? Check out the stories of the graduates of Sii Poland\u2019s training<\/h3>\n          <a href=\"https:\/\/sii.pl\/en\/news-feed\/how-to-become-a-java-developer-check-out-the-stories-of-the-graduates-of-sii-polands-training\/\" class=\"u-color-invert js-lang-content-verify-de\">Weiterlesen<\/a>\n     <\/div>\n<\/div>\n                         \n                                                                                     \n                                                        <div class=\"nsw-o-insight-grid__card\">\n    <picture>\n                <img decoding=\"async\" src=\"https:\/\/sii.pl\/blog\/wp-content\/uploads\/2026\/01\/Call-center.jpg\" alt=\"ServiceNow and SLA\" \/>\n    <\/picture>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">ServiceNow and SLA<\/h3>\n          <a href=\"https:\/\/sii.pl\/blog\/en\/servicenow-and-sla\/\" class=\"u-color-invert js-lang-content-verify-de\">Weiterlesen<\/a>\n     <\/div>\n<\/div>\n                         \n                                                 <\/div><\/div>\n                                        \n                \n            <\/div>\n\n            <div class=\"nsw-o-slider__dots js-slider-custom-dots-append-container \">\n            <\/div>\n\n        <\/div>\n    <\/div>\n\n    <div class=\"nsw-o-slider nsw-o-insight-grid__slider-mobile  js-slider js-slider-center js-slider-show-mobile_2 -visibleArrowsOnMobile u-hidden-on-desktop\">\n        <div class=\"nsw-o-slider__navigation  u-hidden-on-desktop\">\n            <button  class=\"nsw-a-icon-button -transparent nsw-o-slider__prev  u-hidden-on-desktop js-slide-prev\" aria-label=\"Show previous slide\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M 19.03125 4.28125 L 8.03125 15.28125 L 7.34375 16 L 8.03125 16.71875 L 19.03125 27.71875 L 20.46875 26.28125 L 10.1875 16 L 20.46875 5.71875 Z\"\/><\/svg>\n\n    <\/button>\n            <button  class=\"nsw-a-icon-button -transparent nsw-o-slider__next  u-hidden-on-desktop js-slide-next\" aria-label=\"Show next slide\">\n      <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 32 32\" id=\"angle-right\">\n    <title>angle-right<\/title>\n    <path d=\"M12.969 4.281l11 11 .688.719-.688.719-11 11-1.438-1.438L21.812 16 11.531 5.719z\"><\/path>\n  <\/svg>\n\n    <\/button>\n        <\/div>\n        <div class=\"nsw-o-slider__box\">\n            <div class=\"nsw-o-slider__content  js-carousel\">\n                                    <div class=\"nsw-o-insight-grid__card\">\n    <picture>\n                <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/06\/1920x840_www_cover-1024x448.jpg\" alt=\"Improve competencies and achieve better business results \u2014 Sii Sales Academy has launched\" \/>\n    <\/picture>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">Improve competencies and achieve better business results \u2014 Sii Sales Academy has launched<\/h3>\n          <a href=\"https:\/\/sii.pl\/en\/news-feed\/improve-competencies-and-achieve-better-business-results-sii-sales-academy-has-launched\/\" class=\"u-color-invert js-lang-content-verify-de\">Weiterlesen<\/a>\n     <\/div>\n<\/div>\n                                    <div class=\"nsw-o-insight-grid__card\">\n    <picture>\n                <img decoding=\"async\" src=\"https:\/\/sii.pl\/blog\/wp-content\/uploads\/2026\/09\/Update_change.jpg\" alt=\"Future-proof architecture: How to design a ServiceNow ecosystem that grows with your business?\" \/>\n    <\/picture>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">Future-proof architecture: How to design a ServiceNow ecosystem that grows with your business?<\/h3>\n          <a href=\"https:\/\/sii.pl\/blog\/en\/future-proof-architecture-how-to-design-a-servicenow-ecosystem-that-grows-with-your-business\/\" class=\"u-color-invert js-lang-content-verify-de\">Weiterlesen<\/a>\n     <\/div>\n<\/div>\n                                    <div class=\"nsw-o-insight-grid__card\">\n    <picture>\n                <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2022\/11\/2-1-1024x448.jpg\" alt=\"Become a Project Manager &amp;#8211; new reskilling training from Sii Poland\" \/>\n    <\/picture>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">Become a Project Manager &#8211; new reskilling training from Sii Poland<\/h3>\n          <a href=\"https:\/\/sii.pl\/en\/news-feed\/become-a-project-manager-new-reskilling-training-from-sii-poland\/\" class=\"u-color-invert js-lang-content-verify-de\">Weiterlesen<\/a>\n     <\/div>\n<\/div>\n                                    <div class=\"nsw-o-insight-grid__card\">\n    <picture>\n                <img decoding=\"async\" src=\"https:\/\/sii.pl\/blog\/wp-content\/uploads\/2026\/06\/Coding_3.jpg\" alt=\"What can you be in the ServiceNow world?\" \/>\n    <\/picture>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">What can you be in the ServiceNow world?<\/h3>\n          <a href=\"https:\/\/sii.pl\/blog\/en\/what-can-you-be-in-the-servicenow-world\/\" class=\"u-color-invert js-lang-content-verify-de\">Weiterlesen<\/a>\n     <\/div>\n<\/div>\n                                    <div class=\"nsw-o-insight-grid__card\">\n    <picture>\n                <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2022\/09\/1920x840-ZD-JAVA-02.09-1024x448.jpg\" alt=\"How to become a Java Developer? Check out the stories of the graduates of Sii Poland\u2019s training\" \/>\n    <\/picture>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">How to become a Java Developer? Check out the stories of the graduates of Sii Poland\u2019s training<\/h3>\n          <a href=\"https:\/\/sii.pl\/en\/news-feed\/how-to-become-a-java-developer-check-out-the-stories-of-the-graduates-of-sii-polands-training\/\" class=\"u-color-invert js-lang-content-verify-de\">Weiterlesen<\/a>\n     <\/div>\n<\/div>\n                                    <div class=\"nsw-o-insight-grid__card\">\n    <picture>\n                <img decoding=\"async\" src=\"https:\/\/sii.pl\/blog\/wp-content\/uploads\/2026\/01\/Call-center.jpg\" alt=\"ServiceNow and SLA\" \/>\n    <\/picture>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">ServiceNow and SLA<\/h3>\n          <a href=\"https:\/\/sii.pl\/blog\/en\/servicenow-and-sla\/\" class=\"u-color-invert js-lang-content-verify-de\">Weiterlesen<\/a>\n     <\/div>\n<\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div><\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-nsw-block-section nsw-section  js-mobile-trigger-button_1 section-92eab230-4e51-4714-910f-9f155943a4c5\" id=\"nswOfferFormBlock\"><style type=\"text\/css\">.section-92eab230-4e51-4714-910f-9f155943a4c5 { padding-top:40px;padding-bottom:80px; }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-92eab230-4e51-4714-910f-9f155943a4c5 { padding-top:24px;padding-bottom:0px; } }<\/style>\n<div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-3dee8f33-e1d4-4973-b659-5e180be1df97 .nsw-m-title-block__title, .header-3dee8f33-e1d4-4973-b659-5e180be1df97 .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-3dee8f33-e1d4-4973-b659-5e180be1df97 .nsw-m-title-block__title, .header-3dee8f33-e1d4-4973-b659-5e180be1df97 .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-3dee8f33-e1d4-4973-b659-5e180be1df97 -h2 -p1 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 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d-flex flex-column-reverse flex-lg-row js-form-initial\">\n            <div class=\"col-lg-10\">\n                <div class=\"nsw-o-offer-contact-form__form  d-flex flex-wrap \">\n                    <div class=\"js-hidden-inputs\"><input type=\"hidden\" name=\"correlation_id\" id=\"correlation_id\" value=\"\"><input type=\"hidden\" name=\"language_site\" id=\"language_site\" value=\"de\"><input type=\"hidden\" name=\"msd365mkttr\" id=\"msd365mkttr\" value=\"\"><input type=\"hidden\" name=\"msd365mkttrs\" id=\"msd365mkttrs\" value=\"\"><input type=\"hidden\" name=\"cd_visitorkey\" id=\"cd_visitorkey\" value=\"\"><input type=\"hidden\" name=\"additional_info\" id=\"additional_info\" value=\"{\"page_url\":\"https:\\\/\\\/sii.pl\\\/de\\\/wp-json\\\/wp\\\/v2\\\/offering-page\\\/129895\",\"expert_name\":\"Jaros\\u0142aw Lakutowicz\",\"expert_position\":\"Senior Competency Center Director\",\"expert_image\":\"https:\\\/\\\/sii.pl\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/JLakutowicz.jpg\",\"category_contact\":\"907000002\",\"industry_expert\":\"907000019\"}\"><input type=\"hidden\" name=\"page_url\" id=\"page_url\" value=\"https:\/\/sii.pl\/de\/wp-json\/wp\/v2\/offering-page\/129895\"><input type=\"hidden\" name=\"expert_name\" id=\"expert_name\" value=\"Jaros\u0142aw Lakutowicz\"><input type=\"hidden\" name=\"expert_position\" id=\"expert_position\" value=\"Senior Competency Center Director\"><input type=\"hidden\" name=\"expert_image\" id=\"expert_image\" value=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/12\/JLakutowicz.jpg\"><input type=\"hidden\" name=\"category_contact\" id=\"category_contact\" value=\"907000002\"><input type=\"hidden\" name=\"industry_expert\" id=\"industry_expert\" value=\"907000019\"><input type=\"hidden\" name=\"frm_xpnd\" id=\"frm_xpnd\" value=\"form_nsw_offer_contact\"><input type=\"hidden\" name=\"Source\" id=\"Source\" value=\"form_nsw_offer_contact\"><input type=\"hidden\" name=\"Site\" id=\"Site\" value=\"sii.pl\"><input type=\"hidden\" name=\"privacy_policy_delivered\" id=\"privacy_policy_delivered\" value=\"on\"><input type=\"hidden\" id=\"gclid_field\" name=\"gclid_field\" value=\"\"><\/div>\n                    <div class=\"box -credentials d-flex flex-wrap\">\n                        <label class=\"nsw-m-input-line  frow\" for=\"name\">\n    <span class=\"nsw-m-input-line__label d-block\">\n        Vorname<span class=\"nsw-m-input-line__required\">*<\/span>\n            <\/span>\n        <input \n            \n            data-allowed-chars=\"\u00c5\u00c9\u00c0\u00c4\u00d6\u1e9e\u00dc\u0104\u015a\u0106\u0179\u017b\u0141\u0118\u0106\u0143\u00d3\u0105\u015b\u0107\u017a\u017c\u0142\u00f3\u0119\u0107\u0144\u00e4\u00f6\u00df\u00fc\u00e0\u00e9\u00e5&#039; \"\n            class=\"input-text required \"\n            name=\"name\"\n            id=\"name\"\n            value=\"\"\n                                        >\n    <span class=\"nsw-m-input-line__helper-text\"><\/span>\n            <span class=\"nsw-m-input-line__error js-require-error u-hidden\">Vorname is erforderlich<\/span>\n        <span class=\"nsw-m-input-line__error js-format-error u-hidden\">Dieses Feld darf nur Buchstaben und Sonderzeichen enthalten<\/span>\n    \n<\/label>\n                        <label class=\"nsw-m-input-line  frow\" for=\"surname\">\n    <span class=\"nsw-m-input-line__label d-block\">\n        Nachname<span class=\"nsw-m-input-line__required\">*<\/span>\n            <\/span>\n        <input \n            \n            data-allowed-chars=\"\u00c5\u00c9\u00c0\u00c4\u00d6\u1e9e\u00dc\u0104\u015a\u0106\u0179\u017b\u0141\u0118\u0106\u0143\u00d3\u0105\u015b\u0107\u017a\u017c\u0142\u00f3\u0119\u0107\u0144\u00e4\u00f6\u00df\u00fc\u00e0\u00e9\u00e5&#039; -\"\n            class=\"input-text required \"\n            name=\"surname\"\n            id=\"surname\"\n            value=\"\"\n                                        >\n    <span class=\"nsw-m-input-line__helper-text\"><\/span>\n            <span class=\"nsw-m-input-line__error js-require-error u-hidden\">Nachname ist erforderlich<\/span>\n        <span class=\"nsw-m-input-line__error js-format-error u-hidden\">Dieses Feld darf nur Buchstaben und Sonderzeichen enthalten<\/span>\n    \n<\/label>\n                        <div class=\"frow\">\n                            <label class=\"nsw-m-input-line  \" for=\"email\">\n    <span class=\"nsw-m-input-line__label d-block\">\n        Email<span class=\"nsw-m-input-line__required\">*<\/span>\n            <\/span>\n        <input \n            type=email\n            data-allowed-chars=\"\"\n            class=\"input-text required js-mail-auto-complete\"\n            name=\"email\"\n            id=\"email\"\n            value=\"\"\n                                        >\n    <span class=\"nsw-m-input-line__helper-text\"><\/span>\n            <span class=\"nsw-m-input-line__error js-require-error u-hidden\">Email ist erforderlich<\/span>\n        <span class=\"nsw-m-input-line__error js-format-error u-hidden\"> Bitte geben Sie eine g\u00fcltige E-Mail Adresse ein<\/span>\n    \n<\/label>\n                        <\/div>\n                        <label class=\"nsw-m-input-line  frow\" for=\"phone\">\n    <span class=\"nsw-m-input-line__label d-block\">\n        Telefon    <\/span>\n        <input \n            type=tel\n            data-allowed-chars=\"\"\n            class=\"input-text  \"\n            name=\"phone\"\n            id=\"phone\"\n            value=\"\"\n                                                    maxlength=\"14\"\n                >\n    <span class=\"nsw-m-input-line__helper-text\"><\/span>\n        <span class=\"nsw-m-input-line__error js-format-error u-hidden\"> Bitte geben Sie eine g\u00fcltige Telefonnummer ein<\/span>\n    \n<\/label>\n                    <\/div>\n                    <div class=\"box\">\n                                                <p class=\"nsw-m-drag-and-drop__lab\">Datei<\/p>\n\n<div class=\"nsw-m-drag-and-drop d-flex flex-column justify-content-center align-items-center nsw-o-offer-contact-form__file-upload js-drag-and-drop mt-3 js-input-container\">\n            <input type=\"file\" class=\" u-hidden\"  name=\"upload_file\"     id=\"form_upload_file\"  class=\"nsw-m-drag-and-drop__input\"  value=\"\" accept=\".doc,.docx,.pdf,application\/msword,application\/vnd.ms-office,application\/vnd.openxmlformats-officedocument.wordprocessingml.document,application\/zip,application\/msword,application\/x-zip,application\/pdf,application\/force-download,application\/x-download,binary\/octet-stream,application\/x-pdf\"\/>\n        <div class=\"nsw-m-drag-and-drop__uploaded-files js-uploaded-files-container u-hidden\">\n        <span>Hochgeladene Datei:<\/span>\n        <ul>\n            <li class=\"d-flex flex-row justify-content-center\">\n                <?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<svg width=\"9px\" height=\"12px\" viewBox=\"0 0 9 12\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n    <!-- Generator: Sketch 60.1 (88133) - https:\/\/sketch.com -->\n    <title>file_icon<\/title>\n    <desc>Created with Sketch.<\/desc>\n    <g id=\"New_JobOffer\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n        <g id=\"Career-&gt;-Job-offers-&gt;-New_engineer-ONEATTACHMENT\" transform=\"translate(-1201.000000, -2773.000000)\" fill=\"#0E6EE0\" fill-rule=\"nonzero\">\n            <path d=\"M1209.9375,2784.4375 L1209.9375,2775.96094 L1209.82812,2775.79688 L1207.20312,2773.17188 L1207.03906,2773.0625 L1201.1875,2773.0625 L1201.1875,2784.4375 L1209.9375,2784.4375 Z M1209.0625,2783.5625 L1202.0625,2783.5625 L1202.0625,2773.9375 L1206.4375,2773.9375 L1206.4375,2776.5625 L1209.0625,2776.5625 L1209.0625,2783.5625 Z M1208.43359,2775.6875 L1207.3125,2775.6875 L1207.3125,2774.56641 L1208.43359,2775.6875 Z M1207.75,2778.3125 L1207.75,2777.4375 L1203.375,2777.4375 L1203.375,2778.3125 L1207.75,2778.3125 Z M1207.75,2780.0625 L1207.75,2779.1875 L1203.375,2779.1875 L1203.375,2780.0625 L1207.75,2780.0625 Z M1207.75,2781.8125 L1207.75,2780.9375 L1203.375,2780.9375 L1203.375,2781.8125 L1207.75,2781.8125 Z\" id=\"file_icon\"><\/path>\n        <\/g>\n    <\/g>\n<\/svg>\n                <p class=\"js-uploaded-file-name\"><\/p>\n                <a href=\"#\" class=\"remove-file js-remove-file-from-dropdown\" aria-label=\"Remove file\" rel=\"nofollow\" >\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M 15 4 C 14.476563 4 13.941406 4.183594 13.5625 4.5625 C 13.183594 4.941406 13 5.476563 13 6 L 13 7 L 7 7 L 7 9 L 8 9 L 8 25 C 8 26.644531 9.355469 28 11 28 L 23 28 C 24.644531 28 26 26.644531 26 25 L 26 9 L 27 9 L 27 7 L 21 7 L 21 6 C 21 5.476563 20.816406 4.941406 20.4375 4.5625 C 20.058594 4.183594 19.523438 4 19 4 Z M 15 6 L 19 6 L 19 7 L 15 7 Z M 10 9 L 24 9 L 24 25 C 24 25.554688 23.554688 26 23 26 L 11 26 C 10.445313 26 10 25.554688 10 25 Z M 12 12 L 12 23 L 14 23 L 14 12 Z M 16 12 L 16 23 L 18 23 L 18 12 Z M 20 12 L 20 23 L 22 23 L 22 12 Z\"\/><\/svg>\n                <\/a>\n            <\/li>\n        <\/ul>\n    <\/div>\n    <div class=\"nsw-m-drag-and-drop__logo d-flex w-80 justify-content-center justify-content-lg-center\">\n            <span class=\"nsw-a-icon-label-simple d-flex js-choose-file u-hidden-on-mobile -default\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"12.002\" height=\"12.002\" viewBox=\"0 0 12.002 12.002\">\n  <defs>\n    <clipPath id=\"clip-path\">\n      <path id=\"Path_2561\" data-name=\"Path 2561\" d=\"M0,0H12V12H0Z\" fill=\"none\"\/>\n    <\/clipPath>\n  <\/defs>\n  <g id=\"drop\" clip-path=\"url(#clip-path)\">\n    <path id=\"Path_2556\" data-name=\"Path 2556\" d=\"M15.251,16.5h-5A1.252,1.252,0,0,1,9,15.251v-2a.25.25,0,1,1,.5,0v2a.751.751,0,0,0,.75.75h5a.751.751,0,0,0,.75-.75v-5a.751.751,0,0,0-.75-.75h-2.5a.25.25,0,0,1,0-.5h2.5a1.252,1.252,0,0,1,1.25,1.25v5A1.252,1.252,0,0,1,15.251,16.5Z\" transform=\"translate(-4.499 -4.499)\" \/>\n    <path id=\"Path_2557\" data-name=\"Path 2557\" d=\"M7,14.5H6.75a.25.25,0,1,1,0-.5H7a.25.25,0,1,1,0,.5Z\" transform=\"translate(-3.25 -6.999)\" \/>\n    <path id=\"Path_2558\" data-name=\"Path 2558\" 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      Datei per Drag &amp; Drop\n    <\/span>\n<\/span>\n                <span class=\"nsw-a-icon-label-simple d-flex js-choose-file -primary u-hidden-on-mobile\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.348\" height=\"12\" viewBox=\"0 0 15.348 12\">\n  <path id=\"XMLID_52_\" d=\"M52.027,73.267a1.512,1.512,0,0,0-1.229-.623h-.371v-1A1.525,1.525,0,0,0,48.9,70.122H44.444a.977.977,0,0,1-.683-.28l-.7-.7a1.51,1.51,0,0,0-1.075-.445H38.5a1.525,1.525,0,0,0-1.524,1.527v8.886A1.542,1.542,0,0,0,38.521,80.7H49.235a1.525,1.525,0,0,0,1.457-1.072l1.566-5.005A1.515,1.515,0,0,0,52.027,73.267Zm-14.49-3.04a.968.968,0,0,1,.963-.967h3.485a.983.983,0,0,1,.683.28l.7.7a1.51,1.51,0,0,0,1.075.445H48.9a.968.968,0,0,1,.967.963v1H40.062A1.526,1.526,0,0,0,38.6,73.712l-1.072,3.419v-6.9Zm14.182,4.231-1.566,5.005a.958.958,0,0,1-.921.676H38.517a.982.982,0,0,1-.939-1.275l1.559-4.984a.958.958,0,0,1,.921-.676H50.794a.954.954,0,0,1,.778.392A.94.94,0,0,1,51.719,74.458Z\" transform=\"translate(-36.979 -68.7)\" \/>\n<\/svg>\n\n\n    <span class=\"nsw-a-icon-label-simple__label\">\n        Lokales Laufwerk\n    <\/span>\n<\/span>\n                    <span class=\"nsw-a-icon-label-simple d-flex js-choose-file -primary u-hidden-on-desktop\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.348\" height=\"12\" viewBox=\"0 0 15.348 12\">\n  <path id=\"XMLID_52_\" d=\"M52.027,73.267a1.512,1.512,0,0,0-1.229-.623h-.371v-1A1.525,1.525,0,0,0,48.9,70.122H44.444a.977.977,0,0,1-.683-.28l-.7-.7a1.51,1.51,0,0,0-1.075-.445H38.5a1.525,1.525,0,0,0-1.524,1.527v8.886A1.542,1.542,0,0,0,38.521,80.7H49.235a1.525,1.525,0,0,0,1.457-1.072l1.566-5.005A1.515,1.515,0,0,0,52.027,73.267Zm-14.49-3.04a.968.968,0,0,1,.963-.967h3.485a.983.983,0,0,1,.683.28l.7.7a1.51,1.51,0,0,0,1.075.445H48.9a.968.968,0,0,1,.967.963v1H40.062A1.526,1.526,0,0,0,38.6,73.712l-1.072,3.419v-6.9Zm14.182,4.231-1.566,5.005a.958.958,0,0,1-.921.676H38.517a.982.982,0,0,1-.939-1.275l1.559-4.984a.958.958,0,0,1,.921-.676H50.794a.954.954,0,0,1,.778.392A.94.94,0,0,1,51.719,74.458Z\" transform=\"translate(-36.979 -68.7)\" \/>\n<\/svg>\n\n\n    <span class=\"nsw-a-icon-label-simple__label\">\n        W\u00e4hlen Sie aus Ihren Dateien\n    <\/span>\n<\/span>\n            <\/div>\n    <div class=\"nsw-m-drag-and-drop__title\">\n        Akzeptierte Dateien: doc, docx, pdf. (maximal 5MB)\n    <\/div>\n\n    <div class=\"nsw-m-drag-and-drop__error js-error-wrong-extension u-hidden\">Bitte reichen Sie Ihre Datei im PDF- oder DOC-Format ein.<\/div>\n    <div class=\"nsw-m-drag-and-drop__error js-error-wrong-size u-hidden\">Die Upload-Gr\u00f6\u00dfe ist auf 5 MB begrenzt<\/div>\n    <div class=\"nsw-m-drag-and-drop__error js-error-wrong-size-empty u-hidden\">Die Datei ist leer<\/div>\n    <div class=\"nsw-m-drag-and-drop__error sii-error-upload-container js-require-error u-hidden\">\n                    Die Datei wurde nicht hinzugef\u00fcgt\n            <\/div>\n<\/div>                    <\/div>\n                    <div class=\"box -full-width\">\n                        <label class=\"nsw-m-textarea  frow\" for=\"message\"><span class=\"nsw-m-textarea__label d-block\">Nachricht<span class=\"nsw-m-textarea__required\">*<\/span><\/span>\n    <textarea class=\"input-text required\" data-allowed-chars=\"\u00c5\u00c9\u00c0\u00c4\u00d6\u1e9e\u00dc\u0104\u015a\u0106\u0179\u017b\u0141\u0118\u0106\u0143\u00d3\u0105\u015b\u0107\u017a\u017c\u0142\u00f3\u0119\u0107\u0144\u00e4\u00f6\u00df\u00fc\u00e0\u00e9\u00e5\u2010 -\u2212 \u2013\u2014 \u2011&amp;+!.,?;:&lt;&gt;\\\/{}[]=-+_()*&amp;^%$#@|&#039;\u2019&quot;\" name=\"message\" id=\"message\" value=\"\"  ><\/textarea>\n         <span class=\"nsw-m-textarea__error js-require-error u-hidden\">Feld ist erforderlich<\/span>    <span class=\"nsw-m-textarea__error js-format-error u-hidden\">Das Feld darf nur Buchstaben, Zahlen und Sonderzeichen enthalten<\/span>\n<\/label>\n                    <\/div>\n                    <div class=\"box -consents\">\n                        <p class=\"consents-text\">\n                            <label \n       class=\"nsw-m-checkbox-label -label-small d-flex align-items-start justify-content-between\"\n                     >\n\n    <input type=\"checkbox\" \n           class=\"\"\n           data-label=\"Ich bin damit einverstanden, dass meine personenbezogenen Daten durch Sii Sp. z o.o. und deren Tochtergesellschaften (Sii Poland Group) f\u00fcr die Zusendung von Marketing Informationen an die angegebene E-Mail-Adresse verarbeitet werden.\"\n           data-id=\"form_contact_email\"\n           name=\"contact_email\"\n                      value=\"yes\" >\n\n    <span class=\"nsw-m-checkbox-label__input\"><\/span>\n\n    <span class=\"nsw-m-checkbox-label__name\" >\n        Ich bin damit einverstanden, dass meine personenbezogenen Daten durch Sii Sp. z o.o. und deren Tochtergesellschaften (Sii Poland Group) f\u00fcr die Zusendung von Marketing Informationen an die angegebene E-Mail-Adresse verarbeitet werden.            <\/span>\n\n    <\/label>\n                        <\/p>\n                        <p class=\"consents-text\">\n                            Sie k\u00f6nnen Ihre Einwilligung zur Verarbeitung Ihrer personenbezogenen Daten jederzeit widerrufen. Der Widerruf hat keinen Einfluss auf die Rechtm\u00e4\u00dfigkeit der Verarbeitung, die aufgrund der Einwilligung bis zum Widerruf erfolgt ist. Detaillierte Informationen \u00fcber die Datenverarbeitung finden Sie in der <a class=\"link-privacy-policy\" href=\"https:\/\/sii.pl\/de\/politik-der-privatsphaere\/\" target=\"_blank\" title=\"Privacy Policy \">Datenschutzrichtlinie<\/a> der Sii Poland Group. \n                        <\/p>\n                    <\/div>\n                    <div class=\"box -submit\">\n                        <button  type=\"submit\"  class=\"nsw-a-button \">Sende<\/button>\n                    <\/div>\n                <\/div>\n            <\/div>\n            <div class=\"col-lg-2 d-flex flex-column align-items-start align-items-lg-center u-margin-positive-18 u-mobile-top-positive-0 u-mobile-bottom-positive-20\">\n                                    <div class=\"nsw-o-offer-contact-form__image u-hidden-on-mobile \">\n                        <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/12\/JLakutowicz.jpg\" alt=\"\">\n                    <\/div>\n                                                        <h2 class=\"nsw-o-offer-contact-form__name u-color-nswc-grey-1000 u-margin-positive-15\">Jaros\u0142aw Lakutowicz<\/h2>\n                                                        <p class=\"nsw-o-offer-contact-form__position u-color-nswc-primary u-margin-positive-4\">Senior Competency Center Director<\/p>\n                            <\/div>\n        <\/div>\n        <div class=\"nsw-o-offer-contact-form__success js-form-success u-hidden\">\n            <h2 class=\"nsw-o-offer-contact-form__success-title has-nsw-h-3-font-size u-color-nswc-grey-1000\">\n                <svg width=\"26\" height=\"26\" viewBox=\"0 0 26 26\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M23.5998 2.45618C23.3869 2.2419 23.1183 2.09155 22.8243 2.02219C22.5304 1.95283 22.2228 1.96724 21.9367 2.06378L3.50664 8.20709C3.17903 8.3162 2.8947 8.52684 2.69489 8.80845C2.49507 9.09007 2.39017 9.42801 2.39539 9.77327C2.4006 10.1185 2.51567 10.4532 2.7239 10.7286C2.93214 11.004 3.2227 11.206 3.55346 11.3052L11.7479 13.7637C11.8767 13.8021 11.9939 13.872 12.089 13.967C12.184 14.062 12.2538 14.1792 12.2922 14.308L14.7504 22.5021C14.8486 22.8333 15.0502 23.1244 15.3258 23.3327C15.6013 23.5411 15.9363 23.6559 16.2817 23.6602L16.3071 23.6606C16.6483 23.6613 16.981 23.5543 17.2577 23.3547C17.5344 23.1552 17.741 22.8733 17.848 22.5493L23.9917 4.11926C24.0883 3.83312 24.1028 3.52563 24.0335 3.23168C23.9642 2.93773 23.814 2.66908 23.5998 2.45618ZM16.3071 22.0355L13.849 13.8411C13.8081 13.7252 13.7585 13.6126 13.7004 13.5043L18.4772 8.72726C18.5526 8.65183 18.6125 8.56227 18.6533 8.4637C18.6941 8.36513 18.7152 8.25949 18.7152 8.1528C18.7152 8.04612 18.6941 7.94047 18.6533 7.84191C18.6125 7.74334 18.5526 7.65378 18.4772 7.57834C18.4018 7.5029 18.3122 7.44306 18.2136 7.40223C18.1151 7.36141 18.0094 7.34039 17.9027 7.34039C17.7961 7.34039 17.6904 7.36141 17.5918 7.40223C17.4933 7.44306 17.4037 7.5029 17.3283 7.57834L12.5516 12.3553C12.4433 12.2974 12.3307 12.2478 12.2148 12.207L4.02042 9.74885L22.4508 3.60509L16.3071 22.0355ZM3.03971 19.2898C2.88735 19.4421 2.68071 19.5277 2.46524 19.5277C2.24978 19.5277 2.04314 19.4421 1.89078 19.2898C1.73843 19.1374 1.65283 18.9308 1.65283 18.7153C1.65283 18.4998 1.73843 18.2932 1.89078 18.1408L5.95328 14.0783C6.10564 13.926 6.31228 13.8404 6.52774 13.8404C6.74321 13.8404 6.94985 13.926 7.10221 14.0783C7.25456 14.2307 7.34016 14.4373 7.34016 14.6528C7.34016 14.8683 7.25456 15.0749 7.10221 15.2273L3.03971 19.2898ZM11.9772 18.9533C12.0527 19.0288 12.1125 19.1183 12.1534 19.2169C12.1942 19.3155 12.2152 19.4211 12.2152 19.5278C12.2152 19.6345 12.1942 19.7402 12.1534 19.8387C12.1125 19.9373 12.0527 20.0268 11.9772 20.1023L7.91471 24.1648C7.83927 24.2402 7.74971 24.3 7.65114 24.3409C7.55257 24.3817 7.44693 24.4027 7.34024 24.4027C7.23356 24.4027 7.12791 24.3817 7.02935 24.3409C6.93078 24.3 6.84122 24.2402 6.76578 24.1648C6.69034 24.0893 6.6305 23.9998 6.58967 23.9012C6.54885 23.8026 6.52783 23.697 6.52783 23.5903C6.52783 23.4836 6.54885 23.378 6.58967 23.2794C6.6305 23.1808 6.69034 23.0913 6.76578 23.0158L10.8283 18.9533C10.9037 18.8779 10.9933 18.818 11.0918 18.7772C11.1904 18.7363 11.296 18.7153 11.4027 18.7153C11.5094 18.7153 11.6151 18.7363 11.7137 18.7772C11.8122 18.818 11.9018 18.8779 11.9772 18.9533ZM7.8909 19.258L3.85617 23.3483C3.78125 23.4243 3.6921 23.4847 3.59382 23.5262C3.49553 23.5677 3.39003 23.5895 3.28334 23.5902C3.17665 23.5909 3.07087 23.5707 2.97202 23.5305C2.87317 23.4904 2.78319 23.4311 2.70723 23.3562C2.63127 23.2813 2.57081 23.1922 2.52931 23.0939C2.4878 22.9956 2.46606 22.8901 2.46532 22.7834C2.46459 22.6767 2.48487 22.5709 2.52502 22.4721C2.56517 22.3732 2.6244 22.2832 2.69932 22.2073L6.73405 18.117C6.88552 17.9644 7.09132 17.878 7.30636 17.8769C7.52139 17.8757 7.72811 17.9599 7.88121 18.1109C8.03431 18.2619 8.1213 18.4674 8.12312 18.6824C8.12493 18.8975 8.04143 19.1045 7.8909 19.258Z\"\/>\n<\/svg>Deine Nachricht wurde erfolgreich gesendet<\/h2>\n            <p 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class=\"nsw-a-preloader\">\n    <div class=\"nsw-a-preloader__spinner\">\n        <span><\/span>\n    <\/div>\n<\/div>\n     <div class=\"nsw-o-processing__txt d-flex align-items-center\">\n                           <div class=\"nsw-m-title-block -h3 -p3 -has-title-color-primary -has-subtitle-color-default\">\n                                <h2 class=\"nsw-m-title-block__title\" >Verarbeitung&#8230;<\/h2>\n                <\/div>\n     <\/div>\n <\/div>    <\/form>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-nsw-block-section nsw-section  section-95ef862f-c161-4715-a23a-57b9733f9db5\" id=\"\"><style type=\"text\/css\">.section-95ef862f-c161-4715-a23a-57b9733f9db5 { padding-top:40px;padding-bottom:120px;background:#F5F9FE; }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-95ef862f-c161-4715-a23a-57b9733f9db5 { padding-top:40px;padding-bottom:40px; } }<\/style>\n<div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-e26a6f59-6dcf-44ba-aeda-e87018124099 .nsw-m-title-block__title, .header-e26a6f59-6dcf-44ba-aeda-e87018124099 .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-e26a6f59-6dcf-44ba-aeda-e87018124099 .nsw-m-title-block__title, .header-e26a6f59-6dcf-44ba-aeda-e87018124099 .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-e26a6f59-6dcf-44ba-aeda-e87018124099 -h2 -p1 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \">GUT ZU <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">WISSEN<\/mark><\/h2><p class=\"nsw-m-title-block__subtitle \">H\u00e4ufig gestellte Fragen zum Service Desk und zum Benutzer-Support<\/p><\/header><\/div>\n\n\n\n<div class=\"wp-block-sii-nsw-container container container-4f1a0a98-d98c-4da6-b152-bef203018e49\"><style type=\"text\/css\">.container-4f1a0a98-d98c-4da6-b152-bef203018e49 { margin-top:40px; }\n                         @media screen and (max-width: 991px) { .container-4f1a0a98-d98c-4da6-b152-bef203018e49 { margin-top:20px; } }<\/style><script type=\"application\/ld+json\">\n        {\n          \"@context\": \"https:\/\/schema.org\",\n          \"@type\": \"FAQPage\",\n          \"@id\": \"https:\\\/\\\/sii.pl\\\/de\\\/angebot\\\/service-desk-user-support\\\/#faq\",\n          \"isPartOf\": { \"@id\": \"https:\\\/\\\/sii.pl\\\/de\\\/angebot\\\/service-desk-user-support\\\/#webpage\" },\n          \"dateModified\": \"2026-10-29T13:45:30+00:00\",\n          \"mainEntity\": [\n                    {\n              \"@type\": \"Question\",\n              \"name\": \"Was umfasst die Implementierung eines Service Desk?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Die Implementierung beginnt mit einer Bewertung der IT-Umgebung, der Nutzerbasis, des Ticketvolumens und der Ticketarten, der bestehenden Prozesse und Tools sowie der Gesch\u00e4ftsanforderungen. Auf Grundlage dieser Erkenntnisse entwickelt Sii das Servicemodell, konfiguriert die erforderlichen Plattformen und Supportkan\u00e4le und f\u00fchrt Wissenstransfer, Readiness-Tests und eine Pilotphase durch. Anschlie\u00dfend folgen der Go-live und eine strukturierte Stabilisierungsphase.\\n\"\n        }\n      },\n                    {\n              \"@type\": \"Question\",\n              \"name\": \"Kann Sii einen bestehenden Service Desk \u00fcbernehmen?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Ja. Sii kann einen bestehenden Service Desk von einem internen Team oder einem bisherigen Service Provider \u00fcbernehmen. Der Transition-Prozess umfasst Risikobewertung, Wissenstransfer, \u00dcbergabe der Dokumentation, Konfiguration von Zug\u00e4ngen und Tools, die Bearbeitung von Testtickets sowie einen kontrollierten Service-Start.\\n\"\n        }\n      },\n                    {\n              \"@type\": \"Question\",\n              \"name\": \"Wie lange dauert die Transition eines Service Desk von einem bestehenden Anbieter?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Die Dauer der Transition h\u00e4ngt vom Serviceumfang, der Anzahl der Nutzer, den unterst\u00fctzten Sprachen, den Tools, der Qualit\u00e4t der Dokumentation und der Verf\u00fcgbarkeit der Fachexperten des Kunden ab. Sii entwickelt einen strukturierten Transition-Plan, der Wissenstransfer, Zugriffskonfiguration, Readiness-Tests und eine Stabilisierungsphase umfasst. Zeitplan und Abschlusskriterien werden vor Projektbeginn mit dem Kunden vereinbart.\\n\"\n        }\n      },\n                    {\n              \"@type\": \"Question\",\n              \"name\": \"Wie viel kostet das Outsourcing eines Service Desk?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Die Kosten h\u00e4ngen von Faktoren wie Servicezeiten, Ticketvolumen und Ticketarten, der Anzahl der unterst\u00fctzten Sprachen, Kontaktkan\u00e4len, erforderlichen Support-Leveln und vereinbarten SLAs ab. Sii w\u00e4hlt das Preismodell auf Grundlage des Verantwortungsumfangs und der w\u00e4hrend der Analysephase verf\u00fcgbaren Daten aus. Je nach Servicekonfiguration kann die Preisgestaltung auf einem dedizierten Team, dem Ticketvolumen oder dem Servicekatalog basieren.\\n\"\n        }\n      },\n                    {\n              \"@type\": \"Question\",\n              \"name\": \"Was umfasst der Wissenstransfer w\u00e4hrend einer Service-Desk-Transition?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Sii \u00fcbernimmt relevante Dokumentationen, Verfahren, Inhalte der Wissensdatenbank, Anwendungsinformationen und Eskalationspfade. Die Transition umfasst von Experten geleitete Wissenstransfer-Sessions, Shadowing, praktische \u00dcbungen und Reverse Shadowing mit der Bearbeitung von Testtickets. KI kann die Klassifizierung von Inhalten unterst\u00fctzen und dabei helfen, Wissensl\u00fccken zu identifizieren, w\u00e4hrend die Einsatzbereitschaft des Teams anhand vereinbarter Abnahmekriterien best\u00e4tigt wird.\\n\"\n        }\n      },\n                    {\n              \"@type\": \"Question\",\n              \"name\": \"Kann Sii bei der Implementierung eines ITSM-Ticketsystems helfen?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Ja. Der Umfang kann Anforderungsanalyse, Prozessdesign, Konfiguration oder Integration der ITSM-Plattform sowie die Einrichtung eines Servicekatalogs, von Workflows, Formularen, einer Wissensdatenbank, Reporting und eines Self-Service-Portals umfassen. Sii arbeitet mit f\u00fchrenden Plattformen wie ServiceNow und Jira Service Management.\\n\"\n        }\n      },\n                    {\n              \"@type\": \"Question\",\n              \"name\": \"Wie unterst\u00fctzt KI den Service Desk?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"KI kann Tickets klassifizieren und priorisieren, sie an das zust\u00e4ndige Support-Team weiterleiten, relevante Artikel aus der Wissensdatenbank abrufen, die Incident-Historie zusammenfassen, Antwortvorschl\u00e4ge erstellen und ausgew\u00e4hlte Routineanfragen \u00fcber virtuelle Agenten bearbeiten.\\n\"\n        }\n      },\n                    {\n              \"@type\": \"Question\",\n              \"name\": \"Ersetzt KI Service-Desk-Berater?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Nein. KI unterst\u00fctzt Berater, indem sie wiederkehrende Aufgaben vereinfacht und die Informationsanalyse beschleunigt. Die Spezialisten von Sii bleiben f\u00fcr die Bewertung des Kontexts, die Kommunikation mit Nutzern, Entscheidungen, die Bearbeitung nicht standardm\u00e4\u00dfiger F\u00e4lle und die Freigabe von Ma\u00dfnahmen verantwortlich.\\n\"\n        }\n      },\n                    {\n              \"@type\": \"Question\",\n              \"name\": \"Wie gew\u00e4hrleistet Sii den sicheren Einsatz von KI im Service Desk?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"KI-L\u00f6sungen sind auf freigegebene Datenquellen beschr\u00e4nkt und arbeiten innerhalb zugewiesener Berechtigungen. Sii setzt Least-Privilege-Prinzipien, Datenzugriffskontrollen, Aktivit\u00e4tsprotokollierung, Audits und Human-in-the-Loop-Mechanismen (HITL) ein. KI kann Empfehlungen geben, w\u00e4hrend \u00c4nderungen und Ma\u00dfnahmen weiterhin der Pr\u00fcfung und Freigabe durch autorisierte Spezialisten unterliegen.\\n\"\n        }\n      },\n                    {\n              \"@type\": \"Question\",\n              \"name\": \"Kann KI Tickets automatisch l\u00f6sen?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Ausgew\u00e4hlte, klar definierte Tickets mit geringem Risiko k\u00f6nnen automatisiert werden, sobald geeignete Prozesse, Zugriffskontrollen und Freigaberegeln eingerichtet sind. Komplexere oder risikoreichere F\u00e4lle werden an Sii-Berater oder Fachexperten weitergeleitet.\\n\"\n        }\n      },\n                    {\n              \"@type\": \"Question\",\n              \"name\": \"Welche Kontaktkan\u00e4le kann der Service Desk unterst\u00fctzen?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Je nach Servicemodell kann der Service Desk Nutzer per Telefon, E-Mail, Chat, User Portal und \u00fcber ITSM-Formulare unterst\u00fctzen.\\n\"\n        }\n      },\n                    {\n              \"@type\": \"Question\",\n              \"name\": \"Was ist L1-Support?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"L1-Support ist die erste Supportstufe, die vom Service Desk bereitgestellt wird. Das Sii-Team erfasst und klassifiziert Tickets, f\u00fchrt eine erste Diagnose durch, l\u00f6st Standardprobleme mithilfe etablierter Verfahren und der Wissensdatenbank und eskaliert komplexere F\u00e4lle an L2.\\n\"\n        }\n      },\n                    {\n              \"@type\": \"Question\",\n              \"name\": \"Was ist L1.5-Support?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"L1.5-Support ist ein erweitertes First-Line-Supportmodell, bei dem das Team \u00fcber umfassendere technische Kompetenzen verf\u00fcgt und ausgew\u00e4hlte Aufgaben \u00fcbernimmt, die traditionell an L2 eskaliert w\u00fcrden. Dadurch lassen sich Eskalationen reduzieren und die Ticketbearbeitung beschleunigen. Das Modell ist Teil des Serviceportfolios von Sii.\\n\"\n        }\n      },\n                    {\n              \"@type\": \"Question\",\n              \"name\": \"Was umfassen L2- und L3-IT-Support-Services?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"L2 bietet eine vertiefte Diagnose f\u00fcr Anwendungen, Endnutzerumgebungen und Infrastruktur sowie Support bei komplexeren Konfigurationen und Incidents. L3 bietet technischen Support auf Expertenniveau f\u00fcr F\u00e4lle, die spezialisiertes Wissen, Architekturanalysen oder fortgeschrittene Fehlerbehebungsma\u00dfnahmen erfordern.\\n\"\n        }\n      },\n                    {\n              \"@type\": \"Question\",\n              \"name\": \"Bietet Sii Field-\\\/On-Site-Support an?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Ja. Sii bietet On-Site-Support-Services, darunter Break & Fix, IMAC, Smart Hands, Hardwareaustausch und -konfiguration, Ger\u00e4teumz\u00fcge, Hardware Refresh und Rechenzentrums-Support.\\n\"\n        }\n      },\n                    {\n              \"@type\": \"Question\",\n              \"name\": \"Wie misst Sii die Qualit\u00e4t des Service Desk?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Die Servicequalit\u00e4t kann anhand vereinbarter SLAs und KPIs gemessen werden, darunter Reaktions- und L\u00f6sungszeiten, First Contact Resolution, Eskalationsraten, Backlog-Level, Serviceverf\u00fcgbarkeit, Kommunikationsqualit\u00e4t und Nutzerzufriedenheit. Die endg\u00fcltigen Kennzahlen werden gemeinsam mit dem Kunden festgelegt.\\n\"\n        }\n      },\n                    {\n              \"@type\": \"Question\",\n              \"name\": \"Wie kann ich mit Sii starten?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Der erste Schritt ist ein Discovery Workshop, in dem Gesch\u00e4ftsziele, Nutzergruppen, Technologien und Tools, Supportumfang, Ticketvolumen, Servicezeiten, Standorte, Sprachen und SLA-Anforderungen definiert werden. Auf Grundlage dieser Informationen entwickelt Sii einen L\u00f6sungsvorschlag, ein Teammodell und einen Implementierungsplan.\\n\"\n        }\n      }\n                ]\n      }\n    <\/script>\n\n<div class=\"nsw-o-content-accordion js-accordion js-oneOpen js-noScroll  js-show-more-opacity-container nsw-o-content-accordion--read-more \">\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  \">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">1.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Was umfasst die Implementierung eines Service Desk?\n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p>Die Implementierung beginnt mit einer Bewertung der IT-Umgebung, der Nutzerbasis, des Ticketvolumens und der Ticketarten, der bestehenden Prozesse und Tools sowie der Gesch\u00e4ftsanforderungen. Auf Grundlage dieser Erkenntnisse entwickelt Sii das Servicemodell, konfiguriert die erforderlichen Plattformen und Supportkan\u00e4le und f\u00fchrt Wissenstransfer, Readiness-Tests und eine Pilotphase durch. Anschlie\u00dfend folgen der Go-live und eine strukturierte Stabilisierungsphase.<\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  \">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">2.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Kann Sii einen bestehenden Service Desk \u00fcbernehmen?\n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p>Ja. Sii kann einen bestehenden Service Desk von einem internen Team oder einem bisherigen Service Provider \u00fcbernehmen. Der Transition-Prozess umfasst Risikobewertung, Wissenstransfer, \u00dcbergabe der Dokumentation, Konfiguration von Zug\u00e4ngen und Tools, die Bearbeitung von Testtickets sowie einen kontrollierten Service-Start.<\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  \">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">3.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Wie lange dauert die Transition eines Service Desk von einem bestehenden Anbieter?\n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p>Die Dauer der Transition h\u00e4ngt vom Serviceumfang, der Anzahl der Nutzer, den unterst\u00fctzten Sprachen, den Tools, der Qualit\u00e4t der Dokumentation und der Verf\u00fcgbarkeit der Fachexperten des Kunden ab. Sii entwickelt einen strukturierten Transition-Plan, der Wissenstransfer, Zugriffskonfiguration, Readiness-Tests und eine Stabilisierungsphase umfasst. Zeitplan und Abschlusskriterien werden vor Projektbeginn mit dem Kunden vereinbart.<\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  \">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">4.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Wie viel kostet das Outsourcing eines Service Desk?\n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p>Die Kosten h\u00e4ngen von Faktoren wie Servicezeiten, Ticketvolumen und Ticketarten, der Anzahl der unterst\u00fctzten Sprachen, Kontaktkan\u00e4len, erforderlichen Support-Leveln und vereinbarten SLAs ab. Sii w\u00e4hlt das Preismodell auf Grundlage des Verantwortungsumfangs und der w\u00e4hrend der Analysephase verf\u00fcgbaren Daten aus. Je nach Servicekonfiguration kann die Preisgestaltung auf einem dedizierten Team, dem Ticketvolumen oder dem Servicekatalog basieren.<\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  \">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">5.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Was umfasst der Wissenstransfer w\u00e4hrend einer Service-Desk-Transition?\n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p>Sii \u00fcbernimmt relevante Dokumentationen, Verfahren, Inhalte der Wissensdatenbank, Anwendungsinformationen und Eskalationspfade. Die Transition umfasst von Experten geleitete Wissenstransfer-Sessions, Shadowing, praktische \u00dcbungen und Reverse Shadowing mit der Bearbeitung von Testtickets. KI kann die Klassifizierung von Inhalten unterst\u00fctzen und dabei helfen, Wissensl\u00fccken zu identifizieren, w\u00e4hrend die Einsatzbereitschaft des Teams anhand vereinbarter Abnahmekriterien best\u00e4tigt wird.<\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  js-opacity-hidden\">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">6.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Kann Sii bei der Implementierung eines ITSM-Ticketsystems helfen?\n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p>Ja. Der Umfang kann Anforderungsanalyse, Prozessdesign, Konfiguration oder Integration der ITSM-Plattform sowie die Einrichtung eines Servicekatalogs, von Workflows, Formularen, einer Wissensdatenbank, Reporting und eines Self-Service-Portals umfassen. Sii arbeitet mit f\u00fchrenden Plattformen wie ServiceNow und Jira Service Management.<\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  js-opacity-hidden\">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">7.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Wie unterst\u00fctzt KI den Service Desk?\n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p>KI kann Tickets klassifizieren und priorisieren, sie an das zust\u00e4ndige Support-Team weiterleiten, relevante Artikel aus der Wissensdatenbank abrufen, die Incident-Historie zusammenfassen, Antwortvorschl\u00e4ge erstellen und ausgew\u00e4hlte Routineanfragen \u00fcber virtuelle Agenten bearbeiten.<\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  js-opacity-hidden\">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">8.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Ersetzt KI Service-Desk-Berater?\n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p>Nein. KI unterst\u00fctzt Berater, indem sie wiederkehrende Aufgaben vereinfacht und die Informationsanalyse beschleunigt. Die Spezialisten von Sii bleiben f\u00fcr die Bewertung des Kontexts, die Kommunikation mit Nutzern, Entscheidungen, die Bearbeitung nicht standardm\u00e4\u00dfiger F\u00e4lle und die Freigabe von Ma\u00dfnahmen verantwortlich.<\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  js-opacity-hidden\">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">9.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Wie gew\u00e4hrleistet Sii den sicheren Einsatz von KI im Service Desk?\n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p>KI-L\u00f6sungen sind auf freigegebene Datenquellen beschr\u00e4nkt und arbeiten innerhalb zugewiesener Berechtigungen. Sii setzt Least-Privilege-Prinzipien, Datenzugriffskontrollen, Aktivit\u00e4tsprotokollierung, Audits und Human-in-the-Loop-Mechanismen (HITL) ein. KI kann Empfehlungen geben, w\u00e4hrend \u00c4nderungen und Ma\u00dfnahmen weiterhin der Pr\u00fcfung und Freigabe durch autorisierte Spezialisten unterliegen.<\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  js-opacity-hidden\">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">10.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Kann KI Tickets automatisch l\u00f6sen?\n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p>Ausgew\u00e4hlte, klar definierte Tickets mit geringem Risiko k\u00f6nnen automatisiert werden, sobald geeignete Prozesse, Zugriffskontrollen und Freigaberegeln eingerichtet sind. Komplexere oder risikoreichere F\u00e4lle werden an Sii-Berater oder Fachexperten weitergeleitet.<\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  js-opacity-hidden\">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">11.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Welche Kontaktkan\u00e4le kann der Service Desk unterst\u00fctzen?\n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p>Je nach Servicemodell kann der Service Desk Nutzer per Telefon, E-Mail, Chat, User Portal und \u00fcber ITSM-Formulare unterst\u00fctzen.<\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  js-opacity-hidden\">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">12.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Was ist L1-Support?\n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p>L1-Support ist die erste Supportstufe, die vom Service Desk bereitgestellt wird. Das Sii-Team erfasst und klassifiziert Tickets, f\u00fchrt eine erste Diagnose durch, l\u00f6st Standardprobleme mithilfe etablierter Verfahren und der Wissensdatenbank und eskaliert komplexere F\u00e4lle an L2.<\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  js-opacity-hidden\">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">13.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Was ist L1.5-Support?\n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p>L1.5-Support ist ein erweitertes First-Line-Supportmodell, bei dem das Team \u00fcber umfassendere technische Kompetenzen verf\u00fcgt und ausgew\u00e4hlte Aufgaben \u00fcbernimmt, die traditionell an L2 eskaliert w\u00fcrden. Dadurch lassen sich Eskalationen reduzieren und die Ticketbearbeitung beschleunigen. Das Modell ist Teil des Serviceportfolios von Sii.<\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  js-opacity-hidden\">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">14.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Was umfassen L2- und L3-IT-Support-Services?\n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p>L2 bietet eine vertiefte Diagnose f\u00fcr Anwendungen, Endnutzerumgebungen und Infrastruktur sowie Support bei komplexeren Konfigurationen und Incidents. L3 bietet technischen Support auf Expertenniveau f\u00fcr F\u00e4lle, die spezialisiertes Wissen, Architekturanalysen oder fortgeschrittene Fehlerbehebungsma\u00dfnahmen erfordern.<\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  js-opacity-hidden\">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">15.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Bietet Sii Field-\/On-Site-Support an?\n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p>Ja. Sii bietet On-Site-Support-Services, darunter Break &amp; Fix, IMAC, Smart Hands, Hardwareaustausch und -konfiguration, Ger\u00e4teumz\u00fcge, Hardware Refresh und Rechenzentrums-Support.<\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  js-opacity-hidden\">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">16.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Wie misst Sii die Qualit\u00e4t des Service Desk?\n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p>Die Servicequalit\u00e4t kann anhand vereinbarter SLAs und KPIs gemessen werden, darunter Reaktions- und L\u00f6sungszeiten, First Contact Resolution, Eskalationsraten, Backlog-Level, Serviceverf\u00fcgbarkeit, Kommunikationsqualit\u00e4t und Nutzerzufriedenheit. Die endg\u00fcltigen Kennzahlen werden gemeinsam mit dem Kunden festgelegt.<\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  js-opacity-hidden\">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">17.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Wie kann ich mit Sii starten?\n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p>Der erste Schritt ist ein Discovery Workshop, in dem Gesch\u00e4ftsziele, Nutzergruppen, Technologien und Tools, Supportumfang, Ticketvolumen, Servicezeiten, Standorte, Sprachen und SLA-Anforderungen definiert werden. Auf Grundlage dieser Informationen entwickelt Sii einen L\u00f6sungsvorschlag, ein Teammodell und einen Implementierungsplan.<\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n                <a  href=\"#\" class=\"nsw-a-button -link js-more-btn nsw-o-content-accordion__read-more\" target=_blank   rel=\"nofollow\" >\n        <span>Weiterlesen<\/span>\n    <\/a>\n        <a  href=\"#\" class=\"nsw-a-button -link js-less-btn nsw-o-content-accordion__read-more u-hidden\" target=_blank   rel=\"nofollow\" >\n        <span>Weniger lesen<\/span>\n    <\/a>\n    <\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-nsw-block-section nsw-section  section-6aea3da8-9265-4225-b0ba-413616a333e1\" id=\"\"><style type=\"text\/css\">.section-6aea3da8-9265-4225-b0ba-413616a333e1 { padding-top:80px;padding-bottom:75px;background-image:url(https:\/\/sii.pl\/wp-content\/uploads\/2024\/07\/Group-3463-2.png);background-repeat:no-repeat;background-size:cover; }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-6aea3da8-9265-4225-b0ba-413616a333e1 { padding-top:30px;padding-bottom:12px; } }<\/style>\n<div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-536695b5-49e9-421d-8de3-aa01e97126a3 .nsw-m-title-block__title, .header-536695b5-49e9-421d-8de3-aa01e97126a3 .nsw-m-title-block__subtitle { color:#ffffff; }\n                         @media screen and (max-width: 991px) { .header-536695b5-49e9-421d-8de3-aa01e97126a3 .nsw-m-title-block__title, .header-536695b5-49e9-421d-8de3-aa01e97126a3 .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-536695b5-49e9-421d-8de3-aa01e97126a3 -h2 -p1 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \">Werden Sie Teil von uns<\/h2><p class=\"nsw-m-title-block__subtitle \">Werden Sie Teil des Power People Teams<\/p><\/header><\/div>\n\n\n\n<div class=\"wp-block-sii-nsw-container container container-f3a4ff84-a82f-4249-b192-aaf4f337bfec\"><style type=\"text\/css\">.container-f3a4ff84-a82f-4249-b192-aaf4f337bfec { margin-top:21px; }\n                         @media screen and (max-width: 991px) { .container-f3a4ff84-a82f-4249-b192-aaf4f337bfec { margin-top:16px; } }<\/style>\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-nsw-gradient-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sii.pl\/en\/job-ads\/\">Bewerben<\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":109,"featured_media":0,"parent":0,"menu_order":0,"template":"views\/nsw-blank-page.blade.php","offer-category":[],"class_list":["post-129895","offering-page","type-offering-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"Skalierbarer Service Desk Support 24\/7, remote oder vor Ort. Wir arbeiten nach ITIL-Best-Practices sowie definierten SLAs und KPIs.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Karolina G\u00f3rzna - Musiela\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/sii.pl\/de\/angebot\/service-desk-user-support\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.9\" \/>\n\t\t<meta property=\"og:locale\" content=\"de_DE\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Sii\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Service Desk &amp; User Support | Sii Polen\" \/>\n\t\t<meta property=\"og:description\" content=\"Skalierbarer Service Desk Support 24\/7, remote oder vor Ort. 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