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The client was looking for a new partner to manage its multilingual, global IT Support Service Center for 15 sites in Europe.
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The client needed a full development process and the team to support changes with more than 160 hours of development required.
The client was looking for a reliable partner who would implement remote Service Desk support in accordance with ITIL.
With the significant use of ServiceNow, the client required constant development and optimization of their platform.
The client needed cybersecurity support in the identification, implementation, and maintenance of required security controls.
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