About client

International Service Desk and Field Support Services provider.

The challenge

International Service Desk and Field Support services provider was looking for the best partner in Poland to help.

What we did

  • We are providing 24/7 services for the company’s clients in Poland.
  • We realize support works according to the SLA expected by the Client, we present results by monthly measured KPI.
  • The entire process, supporting Service Desk and second line in the head office and in branches all over the country is realized by Sii’s team.
  • We advise the Client in the area of ITIL methodology.

Effects

  • No KPI exceeded.
  • Identification and presenting solutions for leaky ITIL processes.
  • We have built effective governance for the service
  • Equalizing knowledge levels in the team.
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Artur Regional Director

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