About client

One of the largest European providers of complex solutions related to TV programming information.

The challenge

  • Access to full information related to the client (meetings, notes, contacts, contracts, services).
  • Integration with the internal service system.
  • Managing employees’ tasks.

What we did

  • Analysis of business processes.
  • Configuration and customization of Dynamics CRM system.
  • Migrating data from current systems and local databases.
  • Preparing the integration with client’s internal systems.
  • End-user trainings.
  • Dynamic project realisation – 2 months from the first meeting to launching the system.

Effects

  • Improving sales efficiency.
  • Efficient after-sales customer service.
  • Gathering information about customers and managing it.
  • Improving the flow of information in the company.
  • Effective use of sales resources.
  • Improving the quality of management of the organization by centralizing data.
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