About client

The company designs, manufactures, and supports the broadest range of high–performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

The challenge

Advanced support of Dynamics CRM business users located in various time zones.

What we did

Sii has provided the team of Microsoft CRM experts to become fully dedicated members of client’s internal CRM team and managed by the team leader in USA. We have successfully overcome the obstacles of working for the company operating in two distant time zones i.e. PST and CET. Our team resolves the most sophisticated tickets including supporting business users and triggering the necessary changes and implementations in order to optimize the existing solutions. Sii is fully involved in the process of transition from the old to the latest version of CRM. Our specialists participate in the dailies with the team members from Hillsboro USA, Eindhoven NL and Brno in Czech Republic. The specific of the multinational client require not only the top notch proficiency as well as distinguished linguistic and soft skills.

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