About the client
Staples Solutions is a leading provider of workplace products, services, and solutions, supporting small, mid-sized, and large businesses in Europe. Headquartered in the USA, the company is operating in 15 countries.
The challenge
What we did
- Took over the platform from the previous vendor
- Delivered the ServiceNow support team, working in the 24/7 model
- Managed escalations to ServiceNow
- Provided advisory services of an architect for further development and integration of the platform
Benefits for the client
- Optimizing the decision process regarding the platform by access to expert advisory
- Undisturbed business continuity for business and IT users
- Workflow optimization ensuring more efficient communication and cost savings
- Design improvements and ongoing development based on a defined SLA