About the client
Staples Solutions is a leading provider of workplace products, services, and solutions, supporting small, mid-sized, and large businesses in Europe. Headquartered in the USA, the company is operating in 15 countries.
What we did
- Provided 24/7/365 services through Service Desk, Network Operations Center, and ServiceNow development, supporting over 6 000 end-users.
- Offered comprehensive 1st line support based on ITIL methodology, including Incident Management, Problem Management, Access Management, Knowledge Management, and Service Request Fulfillment.
Benefits for the client
- Maintenance and improvement of business-critical ITIL processes essential for standardized and quality-driven service management
- Reduction of the number of incidents
- Increasing work efficiency through self-service
- Improvement of business-IT communication