About client

Sii supports clients in the field of software development, IT infrastructure management, testing, service desk and BPO, training, engineering and consulting services.

The challenge

  • Recruitment, sales and relocation of resources process services – for 170 sellers, recruiters and managers.
  • Providing high level of data safety and precise access rules.
  • Processes and external applications control.

What we did

  • Analysis of sales processes, recruitment and relocation of resources.
  • Configuration and adaptation of Dynamics CRM system for Sii needs.
  • CRM integration with SharePoint applications and documents repository.
  • CRM integration with Microsoft AX 2012 and external applications.
  • Integration and automatization of recruitment and sales processes.
  • Data migration from current systems and local database.
  • Providing CRM for users on MS Outlook and mobile devices.
  • End user trainings.

Effects

  • 170 end users (sales and recruitment).
  • Each month users create in the Dynamics CRM:
    • 200 opportunities,
    • 6,000 activities,
    • 2,000 candidates registered in the system.
  • Improved reporting and work efficiency.
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