About client

Leading supplier of innovative solutions for the printing and graphic arts industry in the fields of print finishing, book production, newspaper mailrooms and web offset print.

The challenge

Upgrade from Dynamics CRM 4.0 to CRM 2015 in order to increase usability and functionalities in sales and services modules. The project was a pilot implementation within a group.

What we did

  • Implementation of Dynamics CRM 2015 in sales (including automated offer creation).
  • Implementation of Dynamics CRM 2015 in services (including contract management, creating service reports and machine management).
  • Advanced reporting for executives in sales & service.
  • Integration with Signotec – signature capturing devices.

Effects

  • Better support of the sales process.
  • Ability to run a more advanced service process.
  • Timely and adequate information for the Board.
  • Time savings for servicemen thanks to integration with Signotec.
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Artur Regional Director

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