About the client

European leader and the third largest distributor of workplace products and services in the world. The group directly operates in 25 countries in Europe and Asia and covers 17 additional markets on 4 continents through a network of distribution partners.

The challenge

The client needed their ServiceNow platform to be supported and maintained. Further development activities related to the architecture required consultation with experts.

What we did

  • Smoothly took over the platform from the previous vendor
  • Delivered the ServiceNow support team, working in the 24/7 model
  • Manage escalations to ServiceNow
  • Provide advisory services of an architect for further development and integration of the platform

Benefits for the client

  • ServiceNow platform is maintained without the client’s involvement
  • Decisions regarding the platform are made quickly and effectively thanks to consultations with Sii specialists
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Artur Regional Director

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Dorota Software Engineer

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