24/7 field support services
International Service Desk and Field Support services provider was looking for the best partner in Poland to help.
What we did
- We are providing 24/7 services for the company’s clients in Poland.
- We realize support works according to the SLA expected by the Client, we present results by monthly measured KPI.
- The entire process, supporting Service Desk and second line in the head office and in branches all over the country is realized by Sii’s team.
- We advise the Client in the area of ITIL methodology.
- No KPI exceeded.
- Identification and presenting solutions for leaky ITIL processes.
- We have built effective governance for the service
- Equalizing knowledge levels in the team.
ITIL, ManageEngine SD +, MS Office, Network Devices