Send your request Join Sii
Send your request Join Sii

Technologies:

About the client

Capital group operating in the field of manufacture, sales and distribution of electrical and heating energy.

The challenge

The Client had doubts about the planned solution with respect to the construction of new IT infrastructure and the directions in which the existing Contact Centre was to develop.
The Client needed to be reassured that the solution concerning the construction of the Contact Centre to be purchased would meet all demands and cover areas which are not covered by the existing system.

What we did

Sii consultants have carried out business and IT analyses which identified trends in the development of the Contact Centre.
The analysis covered the following stages:

  • Identification of  Contact Centre systems available on the market.
  • Gathering information on the range of functionalities offered by individual solutions.
  • Identification of strong and weak points in the context of technological security and prospects for development.
  • Verification of available systems for their compliance with standards for Service and Sales.
  • Preparation of recommendations on the choice of an optimum solution.

Effects

We carried out business and IT analyses  through which we identified the directions for the development of the Contact Centre. The analysis contained a complex presentation, comparison, conclusions and recommendations on the solutions for the Contact Centre currently available on the market.

Learn more
See more

We are constantly searching for talents

Join Sii and get a chance to work on similar projects for prestigious customers.

DevOps Engineer with Puppet – financial sector

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

AEM Front-End Developer

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 21 locations

Senior Java Developer – financial industry

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 13 locations

Engagement Manager

Bialystok, Bydgoszcz, Gdansk, Katowice + 8 locations

Internal Communications Specialist

Bialystok, Bydgoszcz, Gdansk, Katowice + 8 locations

Senior Business Analyst with Spanish

Bialystok, Bydgoszcz, Gdansk, Katowice + 8 locations

E-commerce Frontend Developer with Magento2

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Security Risk Analyst – retail industry

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Market Intelligence Analyst

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 13 locations

Java Developer with Kafka

Bialystok, Bydgoszcz, Gdansk, Katowice + 9 locations

Embedded Linux Developer

Wroclaw, Bialystok, Bydgoszcz, Czestochowa + 14 locations

Data Engineer – pharmaceutical industry

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 13 locations

Data Scientist

Bialystok, Bydgoszcz, Gdansk, Katowice + 14 locations

Tosca Automation Engineer

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Lead Flutter Developer – medical sector

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 13 locations

Senior Delivery Manager

Bialystok, Bydgoszcz, Gdansk, Katowice + 8 locations

Project Manager – automation industry

Bydgoszcz, Gdansk, Katowice, Cracow + 14 locations

.NET Developer – ePayment FinTech

Bialystok, Bydgoszcz, Gdansk, Katowice + 14 locations

DevSecOps Engineer

Bialystok, Bydgoszcz, Gdansk, Katowice + 9 locations

Security Operator with German

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

SailPoint Architect

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

IAM Architect

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

ServiceNow Developer with German

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

3D Animation Artist

Lodz, Bialystok, Bydgoszcz, Czestochowa + 14 locations

Security Architect

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 13 locations

Power Platform Architect

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

UX Designer – pharmaceutical industry

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Tax Accountant

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 13 locations

Senior Business Analyst – Supply Chain Systems

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

DevOps Administrator

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 13 locations

Oracle Administrator

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Linux Administrator

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 13 locations

Python Developer

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

SAP Consultant

Wroclaw, Remote work

Golang Developer – fintech project

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Scala Developer

Lodz, Warsaw, Gdansk

Teams Unified Communications Architect

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Business Analyst – banking

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 13 locations

Business Analyst – pharmaceutical industry

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

UX/UI Designer – digital projects

Bialystok, Bydgoszcz, Gdansk, Katowice + 14 locations

Senior Consultant D365 FnO

Bialystok, Bydgoszcz, Gdansk, Katowice + 9 locations

AEM Back-end Developer

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Mulesoft Technical Leader

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 13 locations

Security Business Analyst – cybersecurity sector

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Optical Engineer

Wroclaw, Bialystok, Bydgoszcz, Czestochowa + 14 locations

GL Accountant with German

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 13 locations

AP Accountant with German

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 13 locations

Salesforce Test Automation Engineer

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Project Engineer – automation industry

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 13 locations

Data Architect – pharmaceutical industry

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Scientific Business Analyst – pharmaceutical industry

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Solution Architect with Java – eCommerce

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Penetration Tester – retail industry

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 13 locations

Capability Architect

Wroclaw, Warsaw, Remote work

ETL Developer with Talend – pharmaceutical industry

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Business Development Manager – Salesforce

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

C++ Developer – high-tech industry

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

RPA Developer – Blue Prism

Warsaw, Cracow, Remote work

Consultant SAP CO

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

ServiceNow Developer

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Test Automation Engineer

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Front-end Developer

Bialystok, Gdansk, Kielce, Cracow + 14 locations

C++ Developer

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Java Developer

Bydgoszcz, Czestochowa, Gdansk, Gliwice + 14 locations

.NET Developer

Bydgoszcz, Czestochowa, Gdansk, Gliwice + 14 locations

DevOps Engineer

Bialystok, Bydgoszcz, Gdansk, Kielce + 14 locations

Business Analyst

Bydgoszcz, Czestochowa, Gdansk, Gliwice + 14 locations

C/C++ Developer

Stockholm, Gothenburg, Uppsala

Java Software Engineer

Stockholm, Gothenburg, Uppsala

Test Automation Engineer with Java

Stockholm, Gothenburg, Uppsala

Senior SAP PLM Consultant

Armenia, Azerbaijan, Bulgaria, Croatia + 14 locations

C++ Embedded Developer – Safety Systems

Bulgaria, Croatia, Estonia, Finland + 8 locations

Magento Developer

Kyiv, Lviv, Odesa, Remote work

.NET Developer

Kyiv, Lviv, Odesa, Remote work

Golang Developer – fintech project

Kyiv, Odesa, Lviv, Remote work

Python Developer

Stockholm, Gothenburg, Uppsala

Teams Unified Communications Architect

Armenia, Bulgaria, Croatia, Estonia + 13 locations

BI Developer

Kyiv, Odesa, Lviv, Remote work

Golang Developer

Kyiv, Odesa, Lviv, Remote work

Campaign Specialist

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Network Administrator

Katowice, Gliwice, Remote work

Analityk marketingowy

Bialystok, Bydgoszcz, Gdansk, Katowice + 8 locations

Analityk marketingowy

Bialystok, Bydgoszcz, Gdansk, Katowice + 8 locations

Koordynator IT – staż

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Data Management Specialist with Workday

Bialystok, Bydgoszcz, Gdansk, Katowice + 8 locations

Konsultant Dynamics 365 Finance

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Copywriter

Lublin, Poznan

Technik uruchomienia maszyn i instalacji przemysłowych

Gdansk, Bydgoszcz, Torun, Katowice + 4 locations

Specjalista ds. napędów SEW i wind w automatyce magazynowej

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 13 locations

Administrator sieci z językiem niemieckim

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 13 locations

C++ Embedded Developer – safety systems

Bialystok, Bydgoszcz, Gdansk, Katowice + 9 locations

Programista Dynamics 365 F/SCM 

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Specjalista ds. wsparcia IT

Leszno, Warsaw, Lodz, Wroclaw

Automatyk – Programista PLC

Bialystok, Bydgoszcz, Gdansk, Katowice + 13 locations

Brygadzista/ Elektromonter z językiem niemieckim

Gdansk, Bydgoszcz, Torun, Katowice + 1 location

Konsultant Dynamics 365 CE/CRM

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Analityk systemowy – sektor kredytowy

Katowice, Bialystok, Bydgoszcz, Gdansk + 9 locations

BMC Remedy ARS Developer with Java

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Konsultant Techniczny SAP PLM/MDG

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

SAP ABAP Developer – EWM

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Architekt Dynamics CRM

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Specjalista ds. wsparcia IT – j. niemiecki, j. hiszpański, j. francuski

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Developer RPA – UiPath

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Power BI Developer

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Programista Java – branża bankowa

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 13 locations

Architect Automotive – Adaptive AUTOSAR

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Mitsubishi PLC Engineer

Bialystok, Bydgoszcz, Czestochowa, Gliwice + 12 locations

Senior Salesforce Consultant

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Tester Manualny z MES

Bialystok, Bydgoszcz, Gdansk, Katowice + 14 locations

Architekt Dynamics 365 F/SCM

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Power BI Developer – projekty publiczne

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Java Test Developer

Bialystok, Bydgoszcz, Gdansk, Katowice + 8 locations

Konsultant Power Platform

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Programista Java z językiem niemieckim

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Konsultant SAP PP/DS

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

SAP ABAP Developer - Mobisys

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Konsultant SAP WM

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

SAP Fiori/UI5 Developer

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Konsultant Salesforce CPQ

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

TIBCO Developer

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Tester oprogramowania – branża elektryczna

Katowice, Bialystok, Bydgoszcz, Czestochowa + 14 locations

Administrator Salesforce

Czestochowa, Gdansk, Gliwice, Katowice + 14 locations

Cloud Data Engineer

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Programista Python

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations

Programista C++

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 13 locations

Java Developer

Bialystok, Bydgoszcz, Czestochowa, Gdansk + 14 locations
See more

Get an offer

If you have any questions or would like to learn more about our offer, feel free to contact us.

Send your request Send your request

Natalia Competency Center Director

Get an offer

Join Sii

Find the job that's right for you. Check out open positions and apply.

Apply Apply

Paweł Process Owner

Join Sii

SUBMIT

Ta treść jest dostępna tylko w jednej wersji językowej.
Nastąpi przekierowanie do strony głównej.

Czy chcesz opuścić tę stronę?

Einige Inhalte sind nicht in deutscher Sprache verfügbar.
Sie werden auf die deutsche Homepage weitergeleitet.

Möchten Sie fortsetzen?