Navision Support Agent
Location: Warszawa
The challenges waiting for you:
The Microsoft Dynamics Navision Support Agent will be part of the maintenance team handling all inquiries and requests related to Navision Software by client.
Responsibilities at Professional Development:
- Take ownership of issues, prioritization, fault diagnosis, tracking progress
- Key point of contact regarding operational support activities for the IT Business counterparts
- Provide application and technical support to users
- Guide users how to use the system in their jobs (build business methods for users)
- Manage escalated incidents from 1st line and liaising with other areas of the business to progress the resolution of escalated calls
- Ensure all incidents are properly recorded and administrated in the appointed Client’s incident or request management tooling and communicated with all parties needed (e.g. end-users, business)
- Respect commitments according to the support part of the Business SLA
- Identify actual and potential software problems, troubleshoot, provide first analysis and coordinate with consultants/specialists as needed to resolve issues
- Perform application root cause analysis and problem investigation
- Participate in the planning of application maintenance and enhancement activities
- Participate in project phases including: testing, preparing for the support phase, roll-out, etc.
Required skills:
- Prior proven Microsoft Dynamics Navision experience
- 2-3 years’ experience in customer service / business support
- Flexible worktime (occasionally outside regular business hours)
- Open-minded, can-do attitude and pro-active approach
- MSSQL database management jobs, monitoring, procedures
- Systems integration (basic)
- Basic knowledge of accounting processes
- Basic knowledge of incident and problem management
- Use ITSM tools such as Service Now, BMC Remedy or similar will be considered a plus
Why it's worth to join Sii?:
- Work on challenging & fascinating international projects run for hundreds of prestigious customers from various sectors & industries
- Develop your career thanks to many opportunities facilitated by our Job Changer application which allows you to change a project, the area of your activity, or a place of work
- Cooperate with the best experts in talented & passionate teams on most advanced cutting-edge technologies
- Broaden your skills by taking part in various internal and external trainings
- Work in Great Place to Work company with over 4 000 specialists, amazing atmosphere and authentic values. You will meet new fantastic friends here!
- Get private health care and Multisport card for you and your family, take part in language lessons organized in the office, and join MyBenefit System
- Fulfil your personal dreams and initiatives within Passion Sponsorship Program and Power Volunteers Program supported by us
- Take part in awesome integration meetings, interest groups and meetups
- Enjoy comfortable, top class, modernly designed offices in the best locations
