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Kuba, service
delivery manager

Navision Support Agent

Location: Warszawa

The challenges waiting for you:

The Microsoft Dynamics Navision Support Agent will be part of the maintenance team handling all inquiries and requests related to Navision Software by client.


Responsibilities at Professional Development:

  • Take ownership of issues, prioritization, fault diagnosis, tracking progress
  • Key point of contact regarding operational support activities for the IT Business counterparts
  • Provide application and technical support to users
  • Guide users how to use the system in their jobs (build business methods for users)
  • Manage escalated incidents from 1st line and liaising with other areas of the business to progress the resolution of escalated calls
  • Ensure all incidents are properly recorded and administrated in the appointed Client’s incident or request management tooling and communicated with all parties needed (e.g. end-users, business)
  • Respect commitments according to the support part of the Business SLA
  • Identify actual and potential software problems, troubleshoot, provide first analysis and coordinate with consultants/specialists as needed to resolve issues
  • Perform application root cause analysis and problem investigation
  • Participate in the planning of application maintenance and enhancement activities
  • Participate in project phases including: testing, preparing for the support phase, roll-out, etc.

Required skills:

  • Prior proven Microsoft Dynamics Navision experience
  • 2-3 years’ experience in customer service / business support
  • Flexible worktime (occasionally outside regular business hours)
  • Open-minded, can-do attitude and pro-active approach
  • MSSQL database management jobs, monitoring, procedures
  • Systems integration (basic)
  • Basic knowledge of accounting processes
  • Basic knowledge of incident and problem management
  • Use ITSM tools such as Service Now, BMC Remedy or similar will be considered a plus

Why it's worth to join Sii?:

  • Work on challenging & fascinating international projects run for hundreds of prestigious customers from various sectors & industries
  • Develop your career thanks to many opportunities facilitated by our Job Changer application which allows you to change a project, the area of your activity, or a place of work
  • Cooperate with the best experts in talented & passionate teams on most advanced cutting-edge technologies
  • Broaden your skills by taking part in various internal and external trainings
  • Work in Great Place to Work company with over 4 000 specialists, amazing atmosphere and authentic values. You will meet new fantastic friends here!
  • Get private health care and Multisport card for you and your family, take part in language lessons organized in the office, and join MyBenefit System
  • Fulfil your personal dreams and initiatives within Passion Sponsorship Program and Power Volunteers Program supported by us
  • Take part in awesome integration meetings, interest groups and meetups
  • Enjoy comfortable, top class, modernly designed offices in the best locations

Join us

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Only three steps to join us
Send your application.
Meet us at the recruitment interview.
Take part in the verification of your skills.
Start your adventure with Sii!

Please note that we will contact only selected candidates.

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