Referring to the recommendations related to coronavirus on limiting meetings, we are open to conducting online recruitment interviews through video conferences.

We are looking for Business Analyst to work on a project for the banking sector.

The role is for Business Analyst for ServiceNow Request Management process. The candidate is expected to work on Automation projects for Services & Capabilities Onboarding Program as part of the Transformation organization in CS dept - GCIO.

Request Management team is part of TSRM – Service Transition which is responsible for Service Catalogue and streamlines service delivery for user requests, eliminates duplication of effort, ensures information accuracy, and reduces operational costs through a published Catalog of IT services, all driven by automated workflows, approval rules, and service level agreements.

If you have 5+ years’ experience as a Business Analyst, you speak fluently English and understand of Request, Incident, Problem, Change, Knowledge, and related functionality in ServiceNow (preferred) - join us!

• Responsible for eliciting, understanding, interpreting and representing business requirements for functionality required in ServiceNow
• Act as a liaison between the customer and technical teams to ensure requirements are understood
• Works with product management and technical design architects to translate requirements into technical specifications
• Responsible for partnering with customers on innovative ways to successfully transition from existing solution to strategic based on functional need (not lift and drop technology)
• Responsible for active involvement with Quality Assurance teams in defining the QA strategy, test plans and use cases to validate solution
• Responsible for testing the developed solution before releasing to customer for user testing
• Responsible for communicating planned and unplanned activities to appropriate parties as needed
• Responsible for documentation of defined processes and keeping them up to date

Job no. 200331-M3Y3J