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Sii ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platforms used within the customer organization. Our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / ITBM(PPM) modules.

Currently, we are looking for a ServiceNow Consultant for the cybersecurity sector. You will join the team working on many projects utilizing various modules and applications on the ServiceNow platform.

Your role

Analyze the technical development requirements and develop integrations between the ServiceNow modules and third-party tools and APIs used by the cybersecurity teams
Configure ServiceNow workflows and implement standard processes in coding and design as per the ServiceNow standards
Collaborate with the ServiceNow Platform SRE team to ensure the quality and stability of integrations
Provide checkouts during ServiceNow module and platform upgrades
Find opportunities to automate workflows/processes related to security events through ServiceNow or SOAR playbooks
Manage the ongoing improvement to the organization's case management system to decrease response times, increase effectiveness and streamline security operations
Assist with the design, engineering, deployment, and maintenance of custom automation tools (primarily in Python and PowerShell)
Develop dashboards and metrics within the organization's case management system
Maintain and improve the team's products, infrastructure, and technology stack
Develop and maintain documentation related to the automation of workflows related to detection/response procedures for security events

Your skills

At least 1 year of experience in a similar position
Proven hands-on knowledge of the ServiceNow Platform as a product, modules, data model, tables, and capabilities
Experience with the ServiceNow platform (creation and customization of applications such as CMDB, IGA, GRC, SIR, etc.)
Skills in administering a ServiceNow instance (delegation of groups, change management, workflows, business rules, UI actions, UI policies, ACLs/roles/groups, and service catalog items)
Knowledge of REST API best practices and usage
Relational database expertise in relation to an enterprise software system (Postgres, MS SQL)
Knowledge of project methodologies (PMP, Prince2, Agile)
Thorough understanding of ITIL
Fluency in English and Polish
Strong communication and cooperation skills with both technical and non-technical people on different levels of the organization

Job no. 230126-U9IKF

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