Possible locations
  • Bydgoszcz
  • Gdansk
  • Kielce
  • Cracow
  • Torun
  • Wroclaw
  • Bialystok
  • Czestochowa
  • Gliwice
  • Katowice
  • Lublin
  • Lodz
  • Pila
  • Poznan
  • Rzeszow
  • Szczecin
  • Warsaw
  • Remote work

Currently, we are looking for a Customer Service Intern with the Finnish language for a paid internship. If you have, or you would like to earn the experience in customer service and are curious about the world of IT, join our Service Desk Team, which is responsible for carrying out tasks and projects in the area of maintenance of IT environments.

We require the availability of at least 20 hours a week.

Your role

  • Learning the mechanisms for monitoring and analyzing the IT environment
  • Providing user support and consulting during phone calls and chats
  • Managing incidents in ServiceNow (ITSM)
  • Monitoring the progress of incident resolution
  • Identifying and diagnosing IT faults
  • Installing and configuring computer hardware and software
  • Following support procedures as described in extensive knowledge bases

Your skills
  • Good verbal and written Finnish language skills
  • Readiness to gain experience in IT support
  • English at a very good level
  • Problem-solving mindset
  • Interpersonal skills such as communication, openness, empathy
  • Good work organization

Optional:

  • Familiarity with international IT service delivery standards ITILv3/v4 Foundation

Job no. 230313-MT5YO

Why Sii

Great Place to Work

it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

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Fascinating projects

prestigious brands from around the world, long-term contracts with many clients

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Projects suited to you

Do you want to change your career path? Is your project coming to an end? We’ll find you a new one! We have an app for this – Job Changer

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We share the profit with Workers

last year we allocated PLN 23 M to this benefit

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PLN 1 000 000 per year for your ideas

with this amount, we support the passions and voluntary actions of our workers

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7 500 experts and many development opportunities

Tech Communities, workshops, a training platform, and a technology blog – you choose

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Employment stability

revenue of EUR 480M, no debts, since 2006 on the market

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Great, comfortable offices

perfect place to work, integrate, have fun together, and celebrate successes

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Open-minded and available management team

quick decision-making, we’re all on a first-name basis

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True values

these are not empty words – we’re guided by them every day

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Fantastic atmosphere

created by all Sii Power People

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Attractive benefits package

private healthcare, benefits cafeteria platform, car discounts and more

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