Possible locations
  • Bialystok
  • Bydgoszcz
  • Gdansk
  • Rzeszow
  • Torun
  • Warsaw
  • Czestochowa
  • Gliwice
  • Katowice
  • Kielce
  • Cracow
  • Lodz
  • Pila
  • Poznan
  • Szczecin
  • Wroclaw
  • Remote work
Technologies & tools

Must have:

  • ServiceDesk Plus software
  • ManageEngine products

Nice-to-have:

  • Windows Server
  • Clouds

IT Operations Competency Center is an organizational unit that brings over 400 specialists. Our projects include over 270,000 users in 2,300 different locations.

The team supports Polish and international clients in four main areas: Service Desk, IT Infrastructure, Cybersecurity, and ServiceNow in realizing various projects.

Currently, we are looking for a ServiceDesk Plus Administrator who will take up ServiceDesk Plus instance configuration and adjust it to our client's needs.

Your role

  • Develop ServiceDesk Plus software in the Agile environment
  • Analyze clients' requirements to design and propose suited solutions
  • Assess the current state of ServiceDesk Plus software and make recommendations for the architecture and design
  • Implement and configure new modules
  • Administrate ServiceDesk Plus
  • Configure self-service portal and SLA
  • Create SD+ reports, dashboards, groups and categories
  • Identify continuous improvement opportunities, focusing on automation and process improvement

Your skills
  • Hands-on experience in designing/ implementing/ configuring ServiceDesk Plus software and ManageEngine related products
  • Previous work in the field of user support for ServiceDesk Plus software
  • Ability to conduct trainings for users in terms of SD+ usage and functionalities
  • Excellent interpersonal and communications skills
  • Good knowledge about using Agile delivery methods and tools
  • At least an intermediate level of written and spoken English

Job no. 230315-9R0SQ

Why Sii

Great Place to Work

it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

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Fascinating projects

prestigious brands from around the world, long-term contracts with many clients

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Projects suited to you

Do you want to change your career path? Is your project coming to an end? We’ll find you a new one! We have an app for this – Job Changer

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We share the profit with Workers

last year we allocated PLN 23 M to this benefit

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PLN 1 000 000 per year for your ideas

with this amount, we support the passions and voluntary actions of our workers

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7 500 experts and many development opportunities

Tech Communities, workshops, a training platform, and a technology blog – you choose

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Employment stability

revenue of EUR 480M, no debts, since 2006 on the market

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Great, comfortable offices

perfect place to work, integrate, have fun together, and celebrate successes

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Open-minded and available management team

quick decision-making, we’re all on a first-name basis

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True values

these are not empty words – we’re guided by them every day

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Fantastic atmosphere

created by all Sii Power People

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Attractive benefits package

private healthcare, benefits cafeteria platform, car discounts and more

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