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Kuba, service
delivery manager

Subject Matter Expert – Network Manager

Location: Kraków

The challenges waiting for you:

  • Incident, Problem and change management (related to Maintainability and Control)
  • Ensures, manages and optimizes the technical quality, maintainability, compliance and interfaces of services within the EMEA time zone area
  • Consultant- Acts as and is regarded as an SME authority for Hosting Tower and will be assigned to one of the IS services
  • Accountable for managing the technical quality, maintainability of application/ infrastructure and interfaces
  • Initiates proactive and reactive service improvements to ensure the quality of operational processes delivered by internal and external suppliers
  • Facilitates IS Supply in incident and problem management by acting as single point of contact at the functional/tactical level
  • Budgets and monitors financial resources required to realize application/infrastructure quality, maintainability and compliance
  • Conducts system tests and accepts/rejects deliverables based on technical specifications, and supports the business with execution of End User Acceptance tests

Required skills:

  • Deeply understanding of meeting the accountabilities listed in the ‘tasks’ section for this position
  • Competence in spoken and written English
  • Cultural awareness and the ability to work in a complex, multicultural and global team
  • Experience of managing IS Hosting Services
  • Will be required to periodically work shifts incorporating either an early start or late finish
  • Previous experience of managing supplier performance is preferred
  • BSc with 4+ years of experience

Your benefits:

  • Rich compensation package: Private medical health care, technical trainings, English classes and Multikafeteria card
  • Opportunity to choose form of employment, also B2B cooperation
  • Possibility to design your own career path clearly. We can offer you opportunity to choose projects, technologies and sectors
  • Work and life balance. We respect you free time and promise good relations within teams and a lot of integration parties for you and your family
  • Flexible working hours or possibility to work remotly
  • If you would like to know more about our benefits… apply to Sii!

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