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Kuba, service
delivery manager

Service Delivery Manager – Business Intelligence

Location: Łódź

The challenges waiting for you:

As a Service Delivery Manager you will join to the fastest growing competence centers in Sii. You will have the opportunity to work in interesting international projects with the latest Business Intelligence technologies.

  • Organize and lead the work of delivery team as a manager and a mentor
  • Meet or exceed Client's needs, maintain high Clients satisfaction rating
  • Establish productive, professional relationships with key personnel in assigned Clients, maintain good long-term relationships
  • Take care about increasing business in selling services (promote Sii offer, obtain business information about clients and competitors, up-selling - creating new needs among Sii Clients)
  • Identify and develop valuable ideas, share knowledge, deliver information, take part in conferences, job fairs workshops and training
  • Prepare Technical & Commercial offers, help to build winning offers in cooperation with Sii PSD, Sales Department, Sii Experts
  • Support HR Department in following tasks: recruitment (if possible take part in selected recruitment interviews with candidates), identify most talented engineers, plan and organize the work of a team, motivate and team build, manage employees performance assessments
  • Act as expert to resolve complex issues and provide suggestions on improvements

Required skills:

  • At least 3 years of experience in service delivery or project management
  • Knowledge of different commercial BI solutions (for example Power BI, Qlik, Oracle) or cloud solutions will be a benefit
  • Good understanding of IT services' market and sales process
  • Experience in managing the relationship with customers
  • Excellent interpersonal and communication skills
  • Good knowledge of English
  • Professional approach to work, strong sense of responsibility

Why it's worth to join Sii?:

  • You will join the Leader. With over 4 000 specialists, Sii is actually the fastest growing, most successful & undisputed number 1 IT & Engineering services company in Poland!
  • You will work on challenging & fascinating international projects run for hundreds of prestigious customers from various sectors & industries
  • We will guarantee you many career development opportunities, facilitated by our Job changer application which allows you to change a project, the area of your activity or a place of work
  • You will cooperate with the best experts in talented & passionate teams on most advanced cutting-edge technologies
  • You will work in Great Place to Work company with amazing atmosphere and authentic values. You will meet new fantastic friends here!
  • We will support your personal dreams and initiatives within Passion Sponsorship Program and Power Volunteers Program
  • We will invite you to awesome integration meetings, interest groups and meetups
  • You will enjoy comfortable, top class, modernly designed offices in the best locations

Join us

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Please note that we will contact only selected candidates.

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