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Kuba, service
delivery manager

Application Support

Location: Wrocław

The challenges waiting for you:

  • Second line Application Support for IPPM application (COTS solution, Parts Pricing Domain)
  • Supporting users
  • Handling questions
  • Identifying defects
  • Providing temporary workarounds
  • Proposing changes and improvement activities
  • Registering and following up incidents and problems
  • Performing RCA and problem investigations
  • Working with business requirements
  • Developing processes, WoW and standards within supported area

Required skills:

  • Minimum 3 years of experience in 2nd line application support
  • Writing SQL queries on medium level
  • Basic system analysis (preferably COTS solution) knowledge
  • Fluent work with documented business requirements
  • RCA and problem investigation
  • ITIL awareness
  • Working in SNOW (nice to have)
  • Experience from system testing
  • Fluent communication in English
  • Representing true team spirit

Why it's worth to join Sii?:

  • You will join the Leader. With over 4 000 specialists, Sii is actually the fastest growing, most successful & undisputed number 1 IT & Engineering services company in Poland!
  • You will work on challenging & fascinating international projects run for hundreds of prestigious customers from various sectors & industries
  • We will guarantee you many career development opportunities, facilitated by our Job changer application which allows you to change a project, the area of your activity or a place of work
  • You will cooperate with the best experts in talented & passionate teams on most advanced cutting-edge technologies
  • You will work in Great Place to Work company with amazing atmosphere and authentic values. You will meet new fantastic friends here!
  • We will support your personal dreams and initiatives within Passion Sponsorship Program and Power Volunteers Program
  • We will invite you to awesome integration meetings, interest groups and meetups
  • You will enjoy comfortable, top class, modernly designed offices in the best locations

Join us

Attach your CV *
Approved file formats: .doc, docx, .pdf. Maximum file size: 5 MB
Only three steps to join us
1
Send your application.
2
Meet us at the recruitment interview.
3
Take part in the verification of your skills.
Start your adventure with Sii!

Please note that we will contact only selected candidates.

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