ServiceNow

Check out our offer including: consulting, the development of the platform and building custom extensions for ServiceNow!

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SERVICENOW SERVICES

 

Sii is a strategic ServiceNow partner in Poland. What enabled us to receive this status? our customers’ satisfaction followed by top quality services and proven experience of our experts. The ServiceNow partnership provides a number of benefits which have a positive influence on our ServiceNow service:

 

  • Our solution proposals can be consulted directly with the vendor’s platform architects. Our information requests are treated with priority – value to your business can be provided much faster.
  • We’re granted access to the most recent knowledge, often not yet available to other parties.

  • Our consultants and developers work using methods recommended by ServiceNow and presented to us during trainings available only to a selected group.

Whatever you are planning – the implementation or development of the ServiceNow platform – our team will help you in choosing the best possible solution. Get to know our offer closer and contact us.

 

What we can do for you

  • Consulting – Our specialists can help you in the selection of the most suitable product as well as in the improvement of your products in use.
  • Implementations – The whole process will be designed and performed according to the best practices recommended by ServiceNow – SAIF (ServiceNow Adaptive Implementation Framework).
  • Development and support – We ensure End-to-End support and development 24/7/365 in a model best suiting your needs.
  • Creation and development of custom applications – We are able to implement both: standard and custom solutions designed to suit your company’s specific needs.
  • Support outsourcing/off-shoring – Our services can be delivered in several models. Depending on your needs we can either delegate an employee to join your team or provide you with a SLA based E2E Managed Service.

 

 

ServiceNow solutions

ServiceNow is a modern service management platform. It is a response to the needs of IT departments and improves the efficiency of service delivery, maintaining contacts with clients and handling employee-related tasks.

We provide services based mainly on „multi-instance PaaS” solutions. Thanks to such platform, the data of your company is safe while you benefit from the instant access to it.

 

See which areas in your enterprise can be supported by ServiceNow.
Ask our Business Development Manager for more details.

 

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ITSM enables you to centralize tools, which are dispersed in your enterprise, into one solution. You will be able to easily automate your IT and infrastructure management processes. The ServiceNow ITSM module is problem free in implementation and maintainenence.

ITSM Module – benefits

  • Take more accurate decisions
    Use the potential of Machine learning based technologies to help you in repetitive and manual tasks. Make sure your employees focus their energy on what is really important for your business development.
  • Get real-time access to your data
    Thanks to reporting and analytics solutions you will quickly assess the situation and take action.
  • Create market advantage much easier
    Modern solutions accessible through a self-service portal or those using Artificial Intelligence will dramatically increase the efficiency of your employees. Now the tools used at work to perform business activities will be as innovative as the ones used in everyday life.
  • Implement innovations immediately
    Thanks to the cloud based platform environment you will be able to easily upgrade your environment to the most recent version. Simply switch from homebuilt or locally based solutions to a single, modern and easy to manage IT management system.
  • Applications available in the ITSM package:
    • Incident Management
    • Problem Management
    • Change and Release Management
    • Benchmark
    • Asset Management
    • Knowledge Management
    • Custom solutions created by Sii on the ServiceNow platform
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ServiceNow fully complies with the GDPR requirements, ask our consultant for more details.

SII STRENGHTS

  1. Access to the most recent knowledge thanks to the official partnership with ServiceNow.
  2. A team of certified specialist in the area of the development and implementation of the ServiceNow platform.
  3. A team of architects, developers and administrators with 10+ years of experience.
  4. Projects carried out in an international environment for customers from Poland, Germany, Iceland, Switzerland and more.
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Get access to present and historical information about your services. Thanks to such data taking more informed business decisions will be easier and faster. The latest technologies based on Artificial Intelligence and Machine Learning, will support you in making prognoses of the state of your company, based on the collected experience, specific to your business.

Performance Analytics module – benefits

  • Achieve your goals more efficiently
    Thanks to this module you can easily customize your view and receive only the information that is interesting for you. You don’t need to dig through tons of data to get what you need, so your decisions can be taken faster and the goals achieved easier.
  • Analyse trends and decide about your priorities
    Thanks to modern and attractive visualisation methods you can identify emerging facts and data relationships much easier. Such capability gives you the potential for a faster reaction and taking action before negative factors have the chance of influencing your organization.
  • Monitor the current state of your business wherever you are
    You will easily define and measure factors critical for the success of your enterprise. Thanks to the mobile access to rate cards, dashboards, analyses, tables or even pre-defined alarms, you can quickly verify the current status of the selected part of your business.
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ServiceNow fully complies with the GDPR requirements, ask our consultant for more details.

SII STRENGHTS

  1. Access to the most recent knowledge thanks to the official partnership with ServiceNow.
  2. A team of certified specialist in the area of the development and implementation of the ServiceNow platform.
  3. A team of architects, developers and administrators with 10+ years of experience.
  4. Projects carried out in an international environment for customers from Poland, Germany, Iceland, Switzerland and more.
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Did you know that software licences can represent more than 20% percent of your IT budget? ServiceNow Software Asset management helps to organize your way of software licences management.

Software Asset Management – benefits

  • Optimize license costs
    Thanks to monitoring tools, you will monitor the usage of software and assigned licences, make sure that licences are used efficiently and that unnecessary spending is avoided.
  • Get full control of your software licences
    You will quickly identify installations not following your company rules, while the associated reporting system will walk you through the most demanding software audit.
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ServiceNow fully complies with the GDPR requirements, ask our consultant for more details.

SII STRENGHTS

  1. Access to the most recent knowledge thanks to the official partnership with ServiceNow.
  2. A team of certified specialist in the area of the development and implementation of the ServiceNow platform.
  3. A team of architects, developers and administrators with 10+ years of experience.
  4. Projects carried out in an international environment for customers from Poland, Germany, Iceland, Switzerland and more.
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ServiceNow ITOM changes your approach from reactive to proactive. Get access to the agile planning and your IT services management. You will be now able to manage your processes and assets in a much more effective way.

IT Operations management – benefits

  • Manage your IT assets more efficiently
    Thanks to the mapping of your business services with IT infrastructure you will quickly and efficiently react to emerging issues and identify and focus on those with the highest priority.
    Automation as well as Machine Learning based technologies will help you to avoid potential negative events before they even appear.
  • Get full control of your orders and spending
    You will have the Cloud environment purchase process in your company under control. Thanks to a transparent Service Catalogue you will decrease the risk related to orders not following your company policies.
  • Identify and Manage your infrastructure Assets
    The Discovery tool identifies your assets and relationships between them. Data is then uploaded and stored in a modern Configuration Management Database (CMDB). Thanks to the shared platform administrators will be able to monitor and manage assets in a standardized manner no matter what service they are responsible for.
  • Applications available in the IT Operations Management package:
    • Discovery
    • Event Management
    • Operational Intelligence
    • Service Mapping
    • CMDB
    • Custom solutions created by Sii on the ServiceNow platform
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ServiceNow fully complies with the GDPR requirements, ask our consultant for more details.

SII STRENGHTS

  1. Access to the most recent knowledge thanks to the official partnership with ServiceNow.
  2. A team of certified specialist in the area of the development and implementation of the ServiceNow platform.
  3. A team of architects, developers and administrators with 10+ years of experience.
  4. Projects carried out in an international environment for customers from Poland, Germany, Iceland, Switzerland and more.
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With Customer Service management you can easily communicate with your customers, manage their cases or even upgrade their software remotely, without the engagement of the field resources.

Customer Service management module – benefits

  • Modernize your products improvement process
    This module will be used by your customers to report their issues. Additionally it can help in the automation of the remote patching of your products or simply in sustaining contact with the users. Thanks to Machine Learning based technology you will be able to identify many issues even before they start having a negative effect on your customers.
  • Get full control of the issues reported by your customers
    You can now control and manage the submitted cases from a single platform level. It doesn’t matter whether they were submitted through email, chat or phone.
  • Efficiently Integrate multiple teams
    You will easily connect several teams working on a task, no matter which department they come from. Thanks to embedded protocols which make the integration with external tools or your other custom applications on the same platform possible, you will automate many of your customer service processes.

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ServiceNow fully complies with the GDPR requirements, ask our consultant for more details.

SII STRENGHTS

  1. Access to the most recent knowledge thanks to the official partnership with ServiceNow.
  2. A team of certified specialist in the area of the development and implementation of the ServiceNow platform.
  3. A team of architects, developers and administrators with 10+ years of experience.
  4. Projects carried out in an international environment for customers from Poland, Germany, Iceland, Switzerland and more.
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With ServiceNow HR you will handle all the employee cases and process administrative and personnel documents within one platform!
ServiceNow HR will improve the work efficiency of your Human Resources Department. It will help you manage administrative processes, carry out onboarding and create a knowledge sharing portal for your employees.

HR module – benefits

  • Increase HR department effectiveness
    You will standardize your documentation, unify and automate processes within a single platform. ServiceNow will help you to manage your HR tasks in a simple and transparent way
  • Manage the entire employee documentation in one place
    From now on your employees will be able to sign documents and appendixes with the use of a self-service portal. There is no need to print or archive paper documentation.
  • Onboard new employees easily and quickly
    You will efficiently manage the process of onboarding of new employees, no matter which department is responsible for such activities. Now all of its steps will be transparent and visible to all the actors of the process.
  • Applications available in the Human Resources package:
    • Case & Knowledge Management
    • Employee Service Center
    • Enterprise Onboarding and Transition
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ServiceNow fully complies with the GDPR requirements, ask our consultant for more details.

SII STRENGHTS

  1. Access to the most recent knowledge thanks to the official partnership with ServiceNow.
  2. A team of certified specialist in the area of the development and implementation of the ServiceNow platform.
  3. A team of architects, developers and administrators with 10+ years of experience.
  4. Projects carried out in an international environment for customers from Poland, Germany, Iceland, Switzerland and more.
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Creating the security policy, using anti-virus software or setting up a firewall are basic activities helping to secure your company.

But what can you do when the threat has been identified?

Due to manual processes, legacy communication methods or simply a lack of structured knowledge all your efforts and investments can go to waste.

Thanks to ServiceNow you can change this!

Security Operations module – benefits

  • Manage security incidents efficiently
    ServiceNow will help you to organize and efficiently manage your response to security incidents. Pre-defined actions can be activated immediately thanks to built-in mechanisms, triggered the moment the security threat has been discovered.
  • Automate and integrate security management tools
    The Security Operations (SecOps) module will enable you to orchestrate several tools and implement automated solutions and threat responses. This module uses the power of machine learning – many threats can be identified pro-actively based on the gathered experiences and past situations.
  • React to threats faster
    ServiceNow will inform the selected people and departments about identified security threats. Shared effort supported by the use of a single platform of activity decreases the reaction time and speeds up actions required to solve the issue.
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ServiceNow fully complies with the GDPR requirements, ask our consultant for more details.

SII STRENGHTS

  1. Access to the most recent knowledge thanks to the official partnership with ServiceNow.
  2. A team of certified specialist in the area of the development and implementation of the ServiceNow platform.
  3. A team of architects, developers and administrators with 10+ years of experience.
  4. Projects carried out in an international environment for customers from Poland, Germany, Iceland, Switzerland and more.
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ServiceNow IT Business Management enables you to efficiently manage what is usually linked to the biggest cost – people, processes, vendors and process alignment.

IT Business Managemeny module – benefits

  • Manage your product portfolio with ease
    The ITBM module helps in managing your projects and products portfolios. You can now track the progress of projects as well as assigned resources management.
  • Manage your IT budget with the highest precision
    This module will help you to manage the cost of your services, processes, projects and infrastructure assets.
  • Manage your vendors, control the quality of their services
    Verify and assess vendors supporting your company. Get visibility and control over utilization and external resources engagement. This way you will optimize your costs and make sure that agreed SLA levels are achieved.
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ServiceNow fully complies with the GDPR requirements, ask our consultant for more details.

SII STRENGHTS

  1. Access to the most recent knowledge thanks to the official partnership with ServiceNow.
  2. A team of certified specialist in the area of the development and implementation of the ServiceNow platform.
  3. A team of architects, developers and administrators with 10+ years of experience.
  4. Projects carried out in an international environment for customers from Poland, Germany, Iceland, Switzerland and more.

Contact

Contact Person

Marcin Falęcik Business Development Manager
IT Operations

Have you become interested in our offer? Would you like to know how Sii can support your business? We welcome you to contact us! Our expert will answer all your questions and help you select the best offer for you!
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