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ITIL®(V3) Foundation

ITIL®(V3) Foundation is the first in the set of ITIL®(V3) trainings, needed to progress to the next level within the ITIL®(V3) certification cycle. It covers basic topics that each person working in the IT service management should be familiar with.


Experience in delivering and supporting IT services will be useful, but is not necessary.

  • Introduction of fundamentals of ITSM based on ITIL®(V3) comprehension of the key concepts, processes, functions and roles described in ITIL®(V3) core publications
  • Identification of the areas in IT organizations where ITIL®(V3) best practices could be successfully applied
  • Presentation of the benefits of ITIL®(V3) practices implementation in an organization

All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.


Presentation, lecture, discussion, case study and assignments.

  • Multiple choice test; 40 questions
  • Pass mark: 65% (26 out of 40)
  • Open book: no
  • Electronic devices permitted: no
  • Time allocation: 60/75 mins.

Classes conducted by an accredited trainer; accredited by Axelos course materials; interactive revision sessions as well as additional handouts useful for preparation for the exam; ability to participate in the accredited exam; certificates.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


  • Quint Wellington Redwood
Training scope
  • Introduction: key ITIL® concepts, service management as a practice, service lifecycle perspective, process management
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Case study and assignments
  • Exam preparation
  • Revision sessions
  • Mock exam
  • Accredited exam
  • The number of participants : 8-15 people
  • Duration : 3 days
  • Language : Polish/English
  • Course material : Polish/English
  • Exam : Polish/English

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