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ITIL Foundation

ITIL Foundation is the first in the set of ITIL trainings, needed to progress to the next level within the ITIL certification cycle. It covers the basic topic that each person managing IT Services should be familiar with.

PREREQUISITES

Experience in delivering and supporting IT services will be useful, but is not necessary.

COURSE OBJECTIVES
  • Introduction of fundamentals of ITSM based on ITIL® Comprehension of the key concepts, processes, functions and roles described in ITIL® core publications
  • Identification of the areas in IT organizations where ITIL® best practices could be successfully applied
  • Presentation of the benefits of ITIL® practices implementation in an organization
AUDIENCE

All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.

COURSE FORM

Presentation, lecture, discussion, case study and assignments.

EXAM
  • Multiple choice test; 40 questions
  • Pass mark: 65% (26 out of 40)
  • Time allocation: 60 mins./75 mins.
  • Open book: no
  • Electronic devices permitted: no
WE OFFER

Classes conducted by an accredited trainer; accredited by Axelos course materials in Polish or in English; interactive revision sessions as well as additional handouts useful for preparation for the exam; unlimited coffee breaks and lunch (refers to classes located in Sii); ability to participate in the accredited exam; certificates.

Partners

  • Quint Wellington Redwood
Training scope
  • Introduction: key ITIL® concepts, service management as a practice, service lifecycle perspective, process management
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Case study and assignments
  • Exam preparation
  • Revision sessions
  • Mock exam
  • Accredited exam
  • The number of participants : 8-15 people
  • Duration : 3 days
  • Language : Polish/English
  • Course material : Polish/English
  • Exam : Polish/English

Download Training Courses Catalog

Contact

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Contact Person

Agnieszka Rutkowska Business Development Manager
Training Practice

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