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ITIL Managing Across the Lifecycle (MALC)

The five-day training – Managing across the lifecycle, is the last course on the ITIL certification path. The participants of the classes gain knowledge and skills necessary to choose these ITIL practices which are right for their organization, and adjust them to the specific characteristics of their company.

PREREQUISITES

Minimum of 17 credits earned through the formal Service Lifecycle stream or Service Capability stream qualifications

COURSE OBJECTIVES
  • Providing the holistic picture of the most important topics connected with developing of effective IT organization such as: governance structures, roles, process dependencies, complementary frameworks, as well as service assessment.
  • In-depth understanding of the strategic design issues, deployment and management of the capabilities and resources required by the whole IT service lifecycle
  • Understanding the interfaces, interactions and organizational requirements between the processes described in the 5 core ITIL publications
AUDIENCE

CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners, all the people who are involved in managing services across the different lifecycle phases as well as those who would like to achieve an ITIL Expert Certificate.

COURSE FORM

Mix of instructor led training (60%) and hands-on exercises (40%).

EXAM
  • Multiple choice test; 10 questions, gradient scored, scenario-based
  • Pass mark: 70% ( 35 out of 50)
  • Time allocation: 120/150 mins.
  • Open book: no
  • Electronic devices permitted: no
WE OFFER

Classes conducted by an accredited trainer; accredited by Axelos course materials in Polish or in English; interactive revision sessions as well as additional handouts useful for preparation for the exam; unlimited coffee breaks and lunch (refers to classes located in Sii); ability to participate in the accredited exam; certificates.

Partners

  • Quint Wellington Redwood
Training scope
  • Understanding and gaining knowledge in the following areas:
  • Introduction to IT Service management Business and Managerial Issues
  • Business – IT relationship and alignment
  • How to achieve business value with people, processes and functions
  • Management of strategic change
  • Risk management
  • Managing the Planning and Implementation of ITSM
  • Understanding organizational challenges
  • Service assessment
  • Lifecycle project assessment
  • Understanding Complementary Industry Guidance
  • Mock exam and exam
  • The number of participants : 8-15 people
  • Duration : 5 days
  • Language : Polish/English
  • Course material : English
  • Exam : English

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