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ITIL Practitioner

ITIL Foundation is the second in the set of ITIL trainings, needed to progress to the next level within the ITIL certification cycle. It covers the basic topic that each person managing IT Services should be familiar with.


One of the following ITIL® Foundation certifitaces:

  • 2011
  • V3
  • V2 and ITIL® Foundation Bridge
  • Providing the comprehensive knowledge on organizational change management methods in the context of adapting and adopting ITIL best practices within organization
  • In-depth understanding of the ITIL® Continual Service Improvement approach needed to develop a culture of measurement that continually tests value, quality, performance and compliance of the services within the service portfolio
  • Understanding the importance of effective communication especially as an essential aspect ofeach organizational change

CIOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, all IT people who require a detailed understanding of the ITIL Continual Service Improvement phase.


Presentation, lecture, discussion, case study and assignments.

  • Multiple choice test; 40 scenario-based questions
  • Pass mark: 70% (28 out of 40)
  • Open book: yes, ITIL® Practitioner Guidance
  • Electronic devices permitted: no
  • Time allocation: 135 mins./ 165 mins.

Classes conducted by an accredited trainer; accredited by Axelos course materials in Polish or in English; interactive revision sessions as well as additional handouts useful for preparation for the exam; unlimited coffee breaks and lunch (refers to classes located in Sii); ability to participate in the accredited exam; certificates


  • Quint Wellington Redwood
Training scope
  • Introduction: brief revision of the main concepts of ITSM, CSI approach; scenario-based learning rules
  • Organizational Change Management: purpose, the Kubler-Ross change curve, essentials for successful improvement, implementing successful change
  • Comunication: principles of effective communication; communication types and techniques
  • Measurement and metrics
  • 9 Guiding Principles
  • Exam preparation and Mock exam
  • Accredited exam (optional)
  • The number of participants : 8-15 people
  • Duration : 2 days
  • Language : Polish/English
  • Course material : English
  • Exam : English

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