Home Training ITIL ITIL Release, Control and Validation (RCV)

ITIL Release, Control and Validation (RCV)

A five-day RCV training. It is a combination of numerous practical exercises with a big dose of knowledge about change management and the implementation of new solutions in IT services and their components, as well as managing assets and configuring the IT service on every stage of its life cycle.

PREREQUISITES

One of the following ITIL® Foundation certificates:

  • 2011
  • V3
  • V2 i ITIL® Foundation Bridge
COURSE OBJECTIVES
  • In-depth understanding of the ITIL® processes and roles supporting the management of changes, releases, service assets, configuration as well as knowledge
  • Enabling participants to master the key ITIL® processes needed to properly plan and conduct all activities necessary for the transition of the service
  • Delivering the necessary knowledge, by means of controlled practice, on how to adopt and adapt the ITIL® practices within an IT organization taking into consideration their resources, capabilities and constraints
AUDIENCE

Change Managers, Release and Deployment Managers, Configuration Managers, Configuration Analysts, Configuration Auditors, Infrastructure Managers, Service Owners, Operations Managers, all the people responsible for delivery of IT services.

COURSE FORM

Mix of instructor-led training (40%) and hands-on exercises (60%)

EXAM
  • Multiple choice test; 8 questions, gradient scored, scenario-based
  • Pass mark: 70% (28 out of 40)
  • Time allocation: 90/120 mins.
  • Open book: no
  • Electronic devices permitted: no
WE OFFER

Classes conducted by an accredited trainer; accredited by Axelos course materials; interactive revision sessions as well as additional handouts useful for preparation for the exam; unlimited coffee breaks and lunch (refers to classes located in Sii); ability to participate in the accredited exam; certificates

Partners

  • Quint Wellington Redwood
Training scope
  • In-depth review of the key processes, needed to support the transition of IT services, and their associated activities, roles, responsibilities, challenges, risks, and critical success factors: Service Assets and Configuration Management, Change Management, Release and Deployment Management, Change Evaluation, Service Validation and Testing, Request Fulfillment, Knowledge Management
  • Value for the business from the effective and efficient service transition practices
  • Technology and implementation consideration
  • Important consideration for continual improvement of these practices
  • Mock exam
  • Accredited exam
  • The number of participants : 8-15 people
  • Duration : 5 days
  • Language : Polish/English
  • Course material : English
  • Exam : English

Download Training Courses Catalog

Contact

LinkedIn
Contact Person

Agnieszka Rutkowska Business Development Manager
Training Practice

Have you become interested in our offer? Would you like to know more about the Tranings organized by Sii? We welcome you to contact us! Our expert will answer all your questions and help you select the best offer for you!
Send a request
Add attachment
Approved file formats: .doc, docx, .pdf. Maximum file size: 5 MB

Submit a request

CONTACT

Submit a request