ITIL Service Strategy (SS)

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ITIL Service Strategy (SS)

A three-day Service Strategy training based on the publication: “Service Strategy”, which covers the topics connected to both defining and managing the strategy of IT services as well as their influence on the subsequent phases of the IT services lifecycle.

PREREQUISITES

One of the following ITIL® Foundation certificates:

2011
V3
V2 and ITIL® Foundation Bridge

COURSE OBJECTIVES

Providing the comprehensive knowledge and management principles required to formulate IT service strategy and the organizational capability to provide the vision and set the direction for Service Management
In-depth understanding of the ITIL® processes and roles supporting the management of service strategy, service portfolio, and finance of IT based on ITIL® Service Strategy publication
Understanding an idea of transition of an IT organization from a technology-focused approach to a strategic, customer-focused attitude

AUDIENCE

CIOs, Business Relationships Managers, Financial Managers, Service Owners, managers and executives who are responsible for the delivery of IT services in an organization, supervisory staff, any IT professionals involved in service strategy management activities.

COURSE FORM

Mix of instructor led training (75%) and hands-on exercises (25%).

EXAM

Multiple choice test; 8 questions, gradient scored, scenario-based
Pass mark: 70% (28 out of 40)
Open book: no
Electronic devices permitted: no
Time allocation: 90/120 mins.

WE OFFER

Classes conducted by an accredited trainer; accredited by Axelos course materials; interactive revision sessions as well as additional handouts useful for preparation for the exam; unlimited coffee breaks and lunch (refers to classes located in Sii); ability to participate in the accredited exam; certificates.

Partners

Quint Wellington Redwood

Training scope

Understanding of the main concepts of the service strategy stage: service value, customer value creation, strategic assets, marketing mindset etc.
In-depth review of the key processes needed to support service strategy management, and their associated activities, roles, responsibilities, challenges, risks, and critical success factors:
Strategy Management for IT Services
Business Relationship Management
Financial Management
Demand Management
Service Portfolio Management
Driving strategy through a service lifecycle
Measurement methods and continual improvement of the Service Strategy phase
Mock exam and accredited exam

The number of participants : 8-15 people
Duration : 3 days
Language : Polish/English
Course material : English
Exam : English

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