JIRA for end users

Course objectives

Getting to know Jira tool from the perspective of an end user of the system, learning how teams and their work are organized, learning best practices.​

Benefits

Participants will learn and understand:​

• Tool design and functionalities, available options ​
• Basics of personal configuration​
• Tool nomenclature​
• How to identify roles and assign them to function in the task​

Participants will be able to:​

• Verify text in Confluence and manage access​
• Effectively manage Jira tasks within the process​
• Reassign the task for continuation / acceptance to the selected person​
• Identify the next steps in the process​
• Find tasks requiring their attention​
• Map business requirements in tasks​
• Propose and maintain a high quality standard of data in the organization thanks to Jira​

Training scope

• Jira and Confluence as a collaboration platform – role and usage​
  • Presentation of tools​
  • A way to access tools, relations​
  • Task and project tracking​
  • Reporting (time and status)​
• Process and training division of users: End User, Business Administrator, System Administrator​
  • Available Jira projects​
  • Roles and Permissions​
• Process flow from the end user’s perspective​
  • Author​
  • Reviewer​
  • Acceptor​
• Complex diagrams:​
  • Workflow​
  • Notifications​
• Data security and visibility​
  • Available security levels
• Report management​
• Tailoring requests to needs​
  • Collecting data in Jira​
• Tips & tricks: working with large amounts of data, export / import, JQL – advanced search​

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Audience

People who will use Jira on a daily basis, who do not have knowledge about the tool or want to deepen it for the full use of available business solutions.​