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LEAN IT Foundation

The two-day LEAN IT Foundation training covers chosen topics from the area of LEAN management and Six Sigma and shows their application in the management of services and IT organizations.

PREREQUISITES

Recommended but not crucial is to have experience in IT services area and work with client/user.

COURSE OBJECTIVES
  • Understanding the main concepts of LEAN Services, LEAN manufacturing and Six Sigma and their application in an IT organization
  • Understanding the need to transform IT organizations from technology concentrated to customer and customer value focused
  • Gaining knowledge on the softer aspects of management connected with people’s behaviour and attitude
  • Understanding the relations between LEAN IT concepts and ITIL best practices and how they complement each other
AUDIENCE

Any member of IT organization wanting to improve efficiency within their operation, especially CIOs, managers, team leaders, service owners.

COURSE FORM

Presentation, lecture, discussion, case study and assignments

EXAM
  • Multiple choice test; 40 questions
  • Pass mark: 65% (26 out of 40)
  • Time allocation: 75 min.
  • Open book: no
  • Electronic devices permitted: no
WE OFFER

Classes conducted by an accredited trainer; accredited by Axelos course materials in Polish or in English; interactive revision sessions as well as additional handouts useful for preparation for the exam; unlimited coffee breaks and lunch (refers to classes located in Sii); ability to participate in the accredited exam; certificates.

Training scope
  • The origin and development of the Lean philosophy and its key elements
  • Main concepts of LEAN IT: value stream, customer value, flow, pull, perfection
  • LEANT IT dimentions: customer, process, performance, organization, attitude and behaviour
  • Value stream mapping
  • The concept of waste and types of wastes in IT area
  • Problem solving with KAIZEN
  • DMAIC and continual improvement initiatives
  • Behaviour and attitude
  • Group exercies and assignments
  • Revision sessions
  • Mock exam
  • Exam
  • The number of participants : 8-15 people
  • Duration : 2 days
  • Language : Polish/English
  • Course material : English
  • Exam : English

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Contact Person

Agnieszka Rutkowska Business Development Manager
Training Practice

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