Location:
Wrocław
Date:
30.11.2020 - 04.12.2020
Language:
PL
Net price:
PLN 3 250
Exam net price:
PLN 950
Course objectives
  • In-depth understanding of the ITIL® processes and roles supporting the management of changes, releases, service assets, configuration as well as knowledge
  • Enabling participants to master the key ITIL® processes needed to properly plan and conduct all activities necessary for the transition of the service
  • Delivering the necessary knowledge, by means of controlled practice, on how to adopt and adapt the ITIL® practices within an IT organization taking into consideration their resources, capabilities and constraints
Training scope
  • In-depth review of the key processes, needed to support the transition of IT services, and their associated activities, roles, responsibilities, challenges, risks, and critical success factors: Service Assets and Configuration Management, Change Management, Release and Deployment Management, Change Evaluation, Service Validation and Testing, Request Fulfillment, Knowledge Management
  • Value for the business from the effective and efficient service transition practices
  • Technology and implementation consideration
  • Important consideration for continual improvement of these practices
  • Mock exam
  • Accredited exam
Prerequisites

One of the following ITIL® Foundation certificates:

  • 2011
  • V3
  • V2 i ITIL® Foundation Bridge
Audience

Change Managers, Release and Deployment Managers, Configuration Managers, Configuration Analysts, Configuration Auditors, Infrastructure Managers, Service Owners, Operations Managers, all the people responsible for delivery of IT services.

Course objectives
  • In-depth understanding of the ITIL® processes and roles supporting the management of changes, releases, service assets, configuration as well as knowledge
  • Enabling participants to master the key ITIL® processes needed to properly plan and conduct all activities necessary for the transition of the service
  • Delivering the necessary knowledge, by means of controlled practice, on how to adopt and adapt the ITIL® practices within an IT organization taking into consideration their resources, capabilities and constraints
Training scope
  • In-depth review of the key processes, needed to support the transition of IT services, and their associated activities, roles, responsibilities, challenges, risks, and critical success factors: Service Assets and Configuration Management, Change Management, Release and Deployment Management, Change Evaluation, Service Validation and Testing, Request Fulfillment, Knowledge Management
  • Value for the business from the effective and efficient service transition practices
  • Technology and implementation consideration
  • Important consideration for continual improvement of these practices
  • Mock exam
  • Accredited exam
Prerequisites

One of the following ITIL® Foundation certificates:

  • 2011
  • V3
  • V2 i ITIL® Foundation Bridge
Audience

Change Managers, Release and Deployment Managers, Configuration Managers, Configuration Analysts, Configuration Auditors, Infrastructure Managers, Service Owners, Operations Managers, all the people responsible for delivery of IT services.

Exam
  • Exam is obligatory
  • Multiple choice test; 8 questions, gradient scored, scenario-based
  • Pass mark: 70% (28 out of 40)
  • Time allocation: 90/120 mins.
  • Open book: no
  • Electronic devices permitted: no

The number of participants: 8-15 people

Duration: 5 days

Available language: PL/ EN

Available course material: EN

Available exam: EN

Course form
Mix of instructor-led training (40%) and hands-on exercises (60%)
Exam
  • Exam is obligatory
  • Multiple choice test; 8 questions, gradient scored, scenario-based
  • Pass mark: 70% (28 out of 40)
  • Time allocation: 90/120 mins.
  • Open book: no
  • Electronic devices permitted: no

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Other dates and locations

ITIL®
Accredited

ITIL® Release, Control and Validation (RCV)

Location:
Kraków
Language:
PL
Date:
16.11.2020 - 20.11.2020
Net price:
PLN 3 250
Exam net price:
PLN 950
ITIL®
Accredited

ITIL® Release, Control and Validation (RCV)

Location:
Warszawa
Language:
PL
Date:
16.11.2020 - 20.11.2020
Net price:
PLN 3 250
Exam net price:
PLN 950
ITIL®
Accredited

ITIL® Release, Control and Validation (RCV)

Location:
Łódź
Language:
PL
Date:
30.11.2020 - 04.12.2020
Net price:
PLN 3 250
Exam net price:
PLN 950
ITIL®
Accredited

ITIL® Release, Control and Validation (RCV)

Location:
Gdańsk
Language:
PL
Date:
30.11.2020 - 04.12.2020
Net price:
PLN 3 250
Exam net price:
PLN 950

Contact our expert with questions

about any of our trainings

Agnieszka Rzeczkowska

Training Practice Manager

CONTACT OUR EXPERT

Agnieszka Rzeczkowska

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