Course objectives
  • Providing the comprehensive knowledge and management principles required to formulate IT service strategy and the organizational capability to provide the vision and set the direction for Service Management
  • In-depth understanding of the ITIL® processes and roles supporting the management of service strategy, service portfolio, and finance of IT based on ITIL® Service Strategy publication
  • Understanding an idea of transition of an IT organization from a technology-focused approach to a strategic, customer-focused attitude
Training scope
  • Understanding of the main concepts of the service strategy stage: service value, customer value creation, strategic assets, marketing mindset etc.
  • In-depth review of the key processes needed to support service strategy management, and their associated activities, roles, responsibilities, challenges, risks, and critical success factors:
  • Strategy Management for IT Services
  • Business Relationship Management
  • Financial Management
  • Demand Management
  • Service Portfolio Management
  • Driving strategy through a service lifecycle
  • Measurement methods and continual improvement of the Service Strategy phase
  • Mock exam and accredited exam
Prerequisites

One of the following ITIL® Foundation certificates:

  • 2011
  • V3
  • V2 and ITIL® Foundation Bridge
Audience

CIOs, Business Relationships Managers, Financial Managers, Service Owners, managers and executives who are responsible for the delivery of IT services in an organization, supervisory staff, any IT professionals involved in service strategy management activities

The number of participants: 8-15 people

Duration: 3 days

Available language: PL / EN

Available course material: EN

Available exam: EN

Course form
Mix of instructor led training (75%) and hands-on exercises (25%).
Exam
  • Exam is obligatory
  • Multiple choice test; 8 questions, gradient scored, scenario-based
  • Pass mark: 70% (28 out of 40)
  • Open book: no
  • Electronic devices permitted: no
  • Time allocation: 90/120 mins.

See the full Training offer

GET OUR OFFER

Thank You!

Sorry, something went wrong.

Please refresh the page and try again.

Processing...

Choose the most suitable date

ITIL®
Accredited

ITIL® Service Strategy (SS)

Location:
Gdańsk
Language:
PL
Date:
14.09.2020 - 16.09.2020
Net price:
PLN 2 350
Exam net price:
PLN 950
ITIL®
Accredited

ITIL® Service Strategy (SS)

Location:
Poznań
Language:
PL
Date:
14.09.2020 - 16.09.2020
Net price:
PLN 2 350
Exam net price:
PLN 950
ITIL®
Accredited

ITIL® Service Strategy (SS)

Location:
Kraków
Language:
PL
Date:
28.09.2020 - 30.09.2020
Net price:
PLN 2 350
Exam net price:
PLN 950
ITIL®
Accredited

ITIL® Service Strategy (SS)

Location:
Wrocław
Language:
PL
Date:
28.09.2020 - 30.09.2020
Net price:
PLN 2 350
Exam net price:
PLN 950
ITIL®
Accredited

ITIL® Service Strategy (SS)

Location:
Warszawa
Language:
PL
Date:
30.09.2020 - 02.10.2020
Net price:
PLN 2 350
Exam net price:
PLN 950
ITIL®
Accredited

ITIL® Service Strategy (SS)

Location:
Łódź
Language:
PL
Date:
18.11.2020 - 20.11.2020
Net price:
PLN 2 350
Exam net price:
PLN 950
ITIL®
Accredited

ITIL® Service Strategy (SS)

Location:
Kraków
Language:
PL
Date:
25.11.2020 - 27.11.2020
Net price:
PLN 2 350
Exam net price:
PLN 950

Thank you for signing up for our training.

We'll contact you to finalize the sign-up process.

SEND NEXT ENROLLMENT FORM

Sorry, something went wrong and your message couldn’t be delivered

Please refresh the page and try again

Processing...

Thank you for signing up for our training.

We'll contact you to finalize the sign-up process.

SEND NEXT ENROLLMENT FORM

Sorry, something went wrong and your message couldn’t be delivered

Please refresh the page and try again

Processing...

You might also like

ITIL®
Accredited

ITIL® Service Design (SD)

Duration:
3 days
ITIL®
Accredited

ITIL® Service Transition (ST)

Duration:
3 days
ITIL®
Accredited

ITIL® Service Operation (SO)

Duration:
3 days
ITIL®
Accredited

ITIL® Continual Service Improvement (CSI)

Duration:
3 days
ITIL®
Accredited

ITIL® Service Offerings & Agreements (SOA)

Duration:
5 days
ITIL®
Accredited

ITIL® Planning, Protection & Optimization (PPO)

Duration:
5 days
ITIL®
Accredited

ITIL® Release, Control and Validation (RCV)

Duration:
5 days
ITIL®
Accredited

ITIL® Operational Support & Analysis (OSA)

Duration:
5 days
ITIL®
Accredited

ITIL® Managing Across the Lifecycle (MALC)

Duration:
5 days
ITIL®

IT Awareness

Duration:
2 days
ITIL®

Change management in IT services

Duration:
1 day
ITIL®

Incident management and request fulfillment

Duration:
1 day
ITIL®

Problem Management

Duration:
1 day
ITIL®
Accredited

ITIL®4 Foundation

Duration:
2 days
ITIL®
Accredited

ITIL®4 Managing Professional Transition

Duration:
5 days
ITIL®
Accredited

ITIL®(V3) Foundation

Duration:
3 days
ITIL®
Accredited

ITIL® Practitioner

Duration:
2 days

Contact our expert with questions

about any of our trainings

Agnieszka Rzeczkowska

Training Practice Manager

CONTACT OUR EXPERT

Agnieszka Rzeczkowska

or drag and drop your file here

Allowed extensions: DOC, DOCX, PDF (max 5MB)

Thank you for filling out the form

We will look over your message and get back to you as soon as possible

Sorry, something went wrong and your message couldn’t be delivered

Please refresh the page and try again

Processing...

ITIL® and PRINCE2® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
AgilePM® is a registered trademark of DynamicSystem Development Method Ltd.
All AgilePM® Courses are offered by Sii, an Affiliate of Quint Wellington Redwood, an Accredited Training Organization of The APM Group Ltd.
Lean IT® Association is a registered trademark of the Lean IT Association LLC. All rights reserved. Sii is an Affiliate of Accredited Training OrganizationQuint Wellington Redwood.
All prices presented on the website are net prices. 23% VAT should be added.

SUBMIT