Location:
Kraków
Date:
25.11.2020 - 27.11.2020
Language:
PL
Net price:
PLN 2 350
Exam net price:
PLN 950
Course objectives
  • Providing the comprehensive knowledge and management principles required to formulate IT service strategy and the organizational capability to provide the vision and set the direction for Service Management
  • In-depth understanding of the ITIL® processes and roles supporting the management of service strategy, service portfolio, and finance of IT based on ITIL® Service Strategy publication
  • Understanding an idea of transition of an IT organization from a technology-focused approach to a strategic, customer-focused attitude
Training scope
  • Understanding of the main concepts of the service strategy stage: service value, customer value creation, strategic assets, marketing mindset etc.
  • In-depth review of the key processes needed to support service strategy management, and their associated activities, roles, responsibilities, challenges, risks, and critical success factors:
  • Strategy Management for IT Services
  • Business Relationship Management
  • Financial Management
  • Demand Management
  • Service Portfolio Management
  • Driving strategy through a service lifecycle
  • Measurement methods and continual improvement of the Service Strategy phase
  • Mock exam and accredited exam
Prerequisites

One of the following ITIL® Foundation certificates:

  • 2011
  • V3
  • V2 and ITIL® Foundation Bridge
Audience

CIOs, Business Relationships Managers, Financial Managers, Service Owners, managers and executives who are responsible for the delivery of IT services in an organization, supervisory staff, any IT professionals involved in service strategy management activities

Course objectives
  • Providing the comprehensive knowledge and management principles required to formulate IT service strategy and the organizational capability to provide the vision and set the direction for Service Management
  • In-depth understanding of the ITIL® processes and roles supporting the management of service strategy, service portfolio, and finance of IT based on ITIL® Service Strategy publication
  • Understanding an idea of transition of an IT organization from a technology-focused approach to a strategic, customer-focused attitude
Training scope
  • Understanding of the main concepts of the service strategy stage: service value, customer value creation, strategic assets, marketing mindset etc.
  • In-depth review of the key processes needed to support service strategy management, and their associated activities, roles, responsibilities, challenges, risks, and critical success factors:
  • Strategy Management for IT Services
  • Business Relationship Management
  • Financial Management
  • Demand Management
  • Service Portfolio Management
  • Driving strategy through a service lifecycle
  • Measurement methods and continual improvement of the Service Strategy phase
  • Mock exam and accredited exam
Prerequisites

One of the following ITIL® Foundation certificates:

  • 2011
  • V3
  • V2 and ITIL® Foundation Bridge
Audience

CIOs, Business Relationships Managers, Financial Managers, Service Owners, managers and executives who are responsible for the delivery of IT services in an organization, supervisory staff, any IT professionals involved in service strategy management activities

Exam
  • Exam is obligatory
  • Multiple choice test; 8 questions, gradient scored, scenario-based
  • Pass mark: 70% (28 out of 40)
  • Open book: no
  • Electronic devices permitted: no
  • Time allocation: 90/120 mins.

The number of participants: 8-15 people

Duration: 3 days

Available language: PL/ EN

Available course material: EN

Available exam: EN

Course form
Mix of instructor led training (75%) and hands-on exercises (25%).
Exam
  • Exam is obligatory
  • Multiple choice test; 8 questions, gradient scored, scenario-based
  • Pass mark: 70% (28 out of 40)
  • Open book: no
  • Electronic devices permitted: no
  • Time allocation: 90/120 mins.

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Agnieszka Rzeczkowska

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Agnieszka Rzeczkowska

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