Location:
On-line
Date:
28.09.2020 - 29.09.2020
Language:
PL
Net price:
PLN 1 600
Exam net price:
PLN 900
Course objectives
  • Introduction to the management of modern IT-enabled services
  • Understanding of the ITIL®4 common language and key concepts
  • Showing how organization and it’s work can be improved with the ITIL®4 guidance
  • Passing ITIL® 4 Foundation exam that tests understanding of the ITIL®4 service management framework
  • Prerequisite for the higher ITIL®4 qualifications, which assess ability to apply understanding of the framework in context
Training scope
  • Key concepts of service management
  • ITIL® guiding principles
  • Four dimensions of ITSM
  • ITIL® Service Value System
  • The activities of the Service Value Chain, and how they interconnect
  • Purpose and key terms of 18 ITIL® practices
  • 7 ITIL® Practices in detail, including how they fit within the Service Value Chain:
    • Continual improvement, including: The continual improvement model
    • Change control
    • Incident management
    • Problem management
    • Service request management
    • Service desk
    • Service level management
  • Exam preparation
  • Revision sessions
  • Mock exam
  • Accredited exam
Prerequisites

Experience in delivering and supporting IT services will be useful, but is not necessary.

Audience

All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.

Course objectives
  • Introduction to the management of modern IT-enabled services
  • Understanding of the ITIL®4 common language and key concepts
  • Showing how organization and it’s work can be improved with the ITIL®4 guidance
  • Passing ITIL® 4 Foundation exam that tests understanding of the ITIL®4 service management framework
  • Prerequisite for the higher ITIL®4 qualifications, which assess ability to apply understanding of the framework in context
Training scope
  • Key concepts of service management
  • ITIL® guiding principles
  • Four dimensions of ITSM
  • ITIL® Service Value System
  • The activities of the Service Value Chain, and how they interconnect
  • Purpose and key terms of 18 ITIL® practices
  • 7 ITIL® Practices in detail, including how they fit within the Service Value Chain:
    • Continual improvement, including: The continual improvement model
    • Change control
    • Incident management
    • Problem management
    • Service request management
    • Service desk
    • Service level management
  • Exam preparation
  • Revision sessions
  • Mock exam
  • Accredited exam
Prerequisites

Experience in delivering and supporting IT services will be useful, but is not necessary.

Audience

All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.

Exam
  • Exam is obligatory
  • Multiple choice test; 40 questions
  • Pass mark: 65% (26 out of 40)
  • Open book: no
  • Electronic devices permitted: no
  • Time allocation: 60/75 mins.

The number of participants: 8-15 people

Duration: 2 days

Available language: PL/ EN

Available course material: EN

Available exam: PL/ EN

Course form
Presentation, lecture, discussion, case study and assignments.
Exam
  • Exam is obligatory
  • Multiple choice test; 40 questions
  • Pass mark: 65% (26 out of 40)
  • Open book: no
  • Electronic devices permitted: no
  • Time allocation: 60/75 mins.

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Other dates and locations

ITIL®
Accredited

ITIL®4 Foundation

Location:
On-line
Language:
PL
Date:
16.11.2020 - 17.11.2020
Net price:
PLN 1 350
PLN 1 600
Exam net price:
PLN 900
ITIL®
Accredited

ITIL®4 Foundation

Location:
Poznań
Language:
PL
Date:
16.11.2020 - 17.11.2020
Net price:
PLN 1 600
Exam net price:
PLN 900
ITIL®
Accredited

ITIL®4 Foundation

Location:
Łódź
Language:
PL
Date:
16.11.2020 - 17.11.2020
Net price:
PLN 1 600
Exam net price:
PLN 900
ITIL®
Accredited

ITIL®4 Foundation

Location:
Warszawa
Language:
PL
Date:
19.11.2020 - 20.11.2020
Net price:
PLN 1 600
Exam net price:
PLN 900
ITIL®
Accredited

ITIL®4 Foundation

Location:
Kraków
Language:
PL
Date:
26.11.2020 - 27.11.2020
Net price:
PLN 1 600
Exam net price:
PLN 900
ITIL®
Accredited

ITIL®4 Foundation

Location:
On-line
Language:
PL
Date:
03.12.2020 - 04.12.2020
Net price:
PLN 1 350
PLN 1 600
Exam net price:
PLN 900
ITIL®
Accredited

ITIL®4 Foundation

Location:
Kraków
Language:
PL
Date:
10.12.2020 - 11.12.2020
Net price:
PLN 1 600
Exam net price:
PLN 900
ITIL®
Accredited

ITIL®4 Foundation

Location:
On-line
Language:
EN
Date:
10.12.2020 - 11.12.2020
Net price:
PLN 1 600
Exam net price:
PLN 900
ITIL®
Accredited

ITIL®4 Foundation

Location:
Warszawa
Language:
PL
Date:
10.12.2020 - 11.12.2020
Net price:
PLN 1 600
Exam net price:
PLN 900

Contact our expert with questions

about any of our trainings

Agnieszka Rzeczkowska

Training Practice Manager

CONTACT OUR EXPERT

Agnieszka Rzeczkowska

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