Course objectives

• Introduction to the management of modern IT-enabled services
• Understanding of the ITIL®4 common language and key concepts
• Showing how organization and it’s work can be improved with the ITIL®4 guidance
• Getting practical knowledge and skills from all four ITIL® 4 Managing Professional modules Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve,
• Preparation for ITIL® 4 Managing Professional exam for students that have deep knowledge of previous ITIL® versions

Training Scope

• Key concepts of service management
• ITIL® guiding principles
• Four dimensions of ITSM
• ITIL® Service Value System
• The activities of the Service Value Chain, and how they interconnect
• Creating, delivering and supporting services
• Driving stakeholder value
• High velocity IT
• Direction, planning and improvement
• Exam preparation
• Revision sessions
• Mock exam
• Accredited exam

Prerequisites

An ITIL® V3 Expert qualification or at least 17 credits in ITIL® V3 or ITIL® 2011

Audience

IT experts and managers who already have extensive knowledge of IT management services and relevant ITIL® V3 certificates