Course objectives
  • Understanding the main concepts of Lean Services, Lean manufacturing and Six Sigma and their application in an IT organization
  • Understanding the need to transform IT organizations from technology concentrated to customer and customer value focused
  • Gaining knowledge on the softer aspects of management connected with people’s behaviour and attitude
  • Understanding the relations between Lean IT® concepts and ITIL® best practices and how they complement each other
Training scope
  • The origin and development of the Lean philosophy and its key elements
  • Main concepts of Lean IT®: value stream, customer value, flow, pull, perfection
  • Lean IT® dimentions: customer, process, performance, organization, attitude and behaviour
  • Value stream mapping
  • The concept of waste and types of wastes in IT area
  • Problem solving with KAIZEN
  • DMAIC and continual improvement initiatives
  • Behaviour and attitude
  • Group exercies and assignments
  • Revision sessions
  • Mock exam
  • Exam
Prerequisites

Recommended but not crucial is to have experience in IT services area and work with client/user.

Audience

Any member of IT organization wanting to improve efficiency within their operation, especially CIOs, managers, team leaders, service owners.

The number of participants: 8-15 people

Duration: 2 days

Available language: PL / EN

Available course material: EN

Available exam: EN

Course form
Presentation, lecture, discussion, case study and assignments
Exam
  • Multiple choice test; 40 questions
  • Pass mark: 65% (26 out of 40)
  • Time allocation: 75 min.
  • Open book: no
  • Electronic devices permitted: no

See the full Training offer

GET OUR OFFER

Thank You!

Sorry, something went wrong.

Please refresh the page and try again.

Processing...

Choose the most suitable date

Lean IT®
Accredited

Lean IT® Foundation

Location:
Gdańsk
Language:
PL
Date:
07.09.2020 - 08.09.2020
Net price:
PLN 1 500
Exam net price:
PLN 800
Lean IT®
Accredited

Lean IT® Foundation

Location:
Poznań
Language:
PL
Date:
07.09.2020 - 08.09.2020
Net price:
PLN 1 500
Exam net price:
PLN 800
Lean IT®
Accredited

Lean IT® Foundation

Location:
Warszawa
Language:
PL
Date:
21.09.2020 - 22.09.2020
Net price:
PLN 1 500
Exam net price:
PLN 800
Lean IT®
Accredited

Lean IT® Foundation

Location:
On-line
Language:
PL
Date:
21.09.2020 - 22.09.2020
Net price:
PLN 1 350
PLN 1 500
Exam net price:
PLN 800
Lean IT®
Accredited

Lean IT® Foundation

Location:
Wrocław
Language:
PL
Date:
05.10.2020 - 06.10.2020
Net price:
PLN 1 500
Exam net price:
PLN 800
Lean IT®
Accredited

Lean IT® Foundation

Location:
Poznań
Language:
PL
Date:
05.10.2020 - 06.10.2020
Net price:
PLN 1 500
Exam net price:
PLN 800
Lean IT®
Accredited

Lean IT® Foundation

Location:
On-line
Language:
EN
Date:
19.10.2020 - 20.10.2020
Net price:
PLN 1 500
Exam net price:
PLN 800
Lean IT®
Accredited

Lean IT® Foundation

Location:
Kraków
Language:
PL
Date:
29.10.2020 - 30.10.2020
Net price:
PLN 1 500
Exam net price:
PLN 800
Lean IT®
Accredited

Lean IT® Foundation

Location:
Łódź
Language:
PL
Date:
29.10.2020 - 30.10.2020
Net price:
PLN 1 500
Exam net price:
PLN 800
Lean IT®
Accredited

Lean IT® Foundation

Location:
Warszawa
Language:
PL
Date:
05.11.2020 - 06.11.2020
Net price:
PLN 1 500
Exam net price:
PLN 800
Lean IT®
Accredited

Lean IT® Foundation

Location:
On-line
Language:
EN
Date:
17.12.2020 - 18.12.2020
Net price:
PLN 1 500
Exam net price:
PLN 800

Thank you for signing up for our training.

We'll contact you to finalize the sign-up process.

SEND NEXT ENROLLMENT FORM

Sorry, something went wrong and your message couldn’t be delivered

Please refresh the page and try again

Processing...

Thank you for signing up for our training.

We'll contact you to finalize the sign-up process.

SEND NEXT ENROLLMENT FORM

Sorry, something went wrong and your message couldn’t be delivered

Please refresh the page and try again

Processing...

You might also like

Lean IT®
Accredited

Value Stream Mapping

Duration:
1 day

Contact our expert with questions

about any of our trainings

Agnieszka Rzeczkowska

Training Practice Manager

CONTACT OUR EXPERT

Agnieszka Rzeczkowska

or drag and drop your file here

Allowed extensions: DOC, DOCX, PDF (max 5MB)

Thank you for filling out the form

We will look over your message and get back to you as soon as possible

Sorry, something went wrong and your message couldn’t be delivered

Please refresh the page and try again

Processing...

ITIL® and PRINCE2® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
AgilePM® is a registered trademark of DynamicSystem Development Method Ltd.
All AgilePM® Courses are offered by Sii, an Affiliate of Quint Wellington Redwood, an Accredited Training Organization of The APM Group Ltd.
Lean IT® Association is a registered trademark of the Lean IT Association LLC. All rights reserved. Sii is an Affiliate of Accredited Training OrganizationQuint Wellington Redwood.
All prices presented on the website are net prices. 23% VAT should be added.

SUBMIT