Change Management Foundation

Course Objectives

• Understanding the importance and impact of change on individuals and organizations
• Learning the concepts and definitions related to the topic
• Gain the knowledge and skills necessary to work in a situation of change
• Learning the process of engaging stakeholders in the change
• Understanding the relevance of creating the proper way to communicate the change by preparing the right strategy and communication plan
• Understanding the importance of defined roles in the change process, the responsibilities and accountabilities arising from them
• Preparing for the accredited Change Management Foundation exam

Audience

Any person involved in a change situation, preparing for accreditation in this area, interested in upgrading their skills, or performing the role of Change Manager in an organization.

Entry Requirements

Work experience is useful but not necessary.

Training Scope

1. The context of change management
2. Individual learning
3. Change vs. person – models of individual change
4. Motivation – theories
5. Change vs. organization – organization metaphors, organization culture vs. change, models of change
6. Key roles in the change process – change factors, vision creation
7. Stakeholder strategies – techniques to identify and segment stakeholders, empathy masks and maps, influence strategies
8. Communication – communication channels, feedback, communication barriers
9. Change impact
10. Review sessions and mock exam
11. Exam (optional)