IT Awareness

Course objectives

Presentation of fundamental concepts of Information Technology, mainly as a service and organization, so that Business could understand and effectively communicate with IT people

Benefits

• Understanding the basic concepts typical of IT service organization
• Gaining knowledge of the common language in order to avoid misunderstandings during communication between Business and IT Staff
• Understanding different perception of IT from the Business as well as IT points of view
• Creating awareness on the importance of information security management to business process
• Gaining fundamental knowledge on IT projects so that the real partnership between business stakeholders and IT project staff could be established and sustained

Training scope

• Information Technology – perspectives, perception and role
• IT as a service (ITSM, service catalogue, business – IT alignment, service levels etc.)
• IT as technology – main concepts:
  • Software (business applications, database software, server software etc.) – main differences and characterictics
  • Hardware (servers, personal devices, periferrals, mobile devices, network LAN/WAN etc.)
  • Storages
  • Cloud
  • Telecommunication (VoIP)
• Information security management – process,standard, security policy
• IT projects – management and development; application development lifecycle (most common approaches and methods: agile, waterfall); project roles
• IT as an organization
• IT Staff – functions, roles, responsilbilities.
• Relationship between IT Staff and business representatives

Audience

All customers and users of IT services, also representatives of business units; people cooperating with IT on a daily basis; also IT Staff – especially service owners, business relationship mamangers; every person responsible for the delivery of IT services in an organization