Course objectives

Presentation of fundamental concepts of Information Technology, mainly as a service and organization, so that Business could understand and effectively communicate with IT people

Benefits
  • Understanding the basic concepts typical of IT service organization
  • Gaining knowledge of the common language in order to avoid misunderstandings during communication between Business and IT Staff
  • Understanding different perception of IT from the Business as well as IT points of view
  • Creating awareness on the importance of information security management to business process
  • Gaining fundamental knowledge on IT projects so that the real partnership between business stakeholders and IT project staff could be established and sustained
Training scope
  • Information Technology – perspectives, perception and role
  • IT as a service (ITSM, service catalogue, business – IT alignment, service levels etc.)
  • IT as technology – main concepts:
    • Software (business applications, database software, server software etc.) – main differences and characterictics
    • Hardware (servers, personal devices, periferrals, mobile devices, network LAN/WAN etc.)
    • Storages
    • Cloud
    • Telecommunication (VoIP)
  • Information security management – process,standard, security policy
  • IT projects – management and development; application development lifecycle (most common approaches and methods: agile, waterfall); project roles
  • IT as an organization
  • IT Staff – functions, roles, responsilbilities.
  • Relationship between IT Staff and business representatives
Audience

All customers and users of IT services, also representatives of business units; people cooperating with IT on a daily basis; also IT Staff – especially service owners, business relationship mamangers; every person responsible for the delivery of IT services in an organization

The number of participants: 8-15 people

Duration: 2 days

Available language: PL / EN

Available course material: PL / EN

Course form
Presentation, lecture, discussion, group exercises

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