Course objectives
  • Providing the comprehensive knowledge and management principles required to formulate IT service strategy and the organizational capability to provide the vision and set the direction for Service Management
  • In-depth understanding of the ITIL® processes and roles supporting the management of service strategy, service portfolio, and finance of IT based on ITIL® Service Strategy publication
  • Understanding an idea of transition of an IT organization from a technology-focused approach to a strategic, customer-focused attitude
Training scope
  • Understanding of the main concepts of the service strategy stage: service value, customer value creation, strategic assets, marketing mindset etc.
  • In-depth review of the key processes needed to support service strategy management, and their associated activities, roles, responsibilities, challenges, risks, and critical success factors:
  • Strategy Management for IT Services
  • Business Relationship Management
  • Financial Management
  • Demand Management
  • Service Portfolio Management
  • Driving strategy through a service lifecycle
  • Measurement methods and continual improvement of the Service Strategy phase
  • Mock exam and accredited exam
Prerequisites

One of the following ITIL® Foundation certificates:

  • 2011
  • V3
  • V2 and ITIL® Foundation Bridge
Audience

CIOs, Business Relationships Managers, Financial Managers, Service Owners, managers and executives who are responsible for the delivery of IT services in an organization, supervisory staff, any IT professionals involved in service strategy management activities

The number of participants: 8-15 people

Duration: 3 days

Available language: PL / EN

Available course material: EN

Available exam: EN

Course form
Mix of instructor led training (75%) and hands-on exercises (25%).
Exam
  • Exam is obligatory
  • Multiple choice test; 8 questions, gradient scored, scenario-based
  • Pass mark: 70% (28 out of 40)
  • Open book: no
  • Electronic devices permitted: no
  • Time allocation: 90/120 mins.

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Agnieszka Rzeczkowska

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Agnieszka Rzeczkowska

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ITIL® and PRINCE2® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
AgilePM® is a registered trademark of Agile Business Consortium Limited.
All AgilePM® Courses are offered by Sii, an Affiliate of Quint Wellington Redwood, an Accredited Training Organization of The APM Group Ltd.
Lean IT® Association is a registered trademark of the Lean IT Association LLC. All rights reserved. Sii is an Affiliate of Accredited Training OrganizationQuint Wellington Redwood.
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