Ask about training Our training offer
Ask about training Our training offer
Ask about training Our training offer
Location:
On-line
Date:
13.02.2023 - 14.02.2023
Language:
EN
Net price:
PLN 1 600
Lowest price in the last 30 days before the reduction: 0
Exam net price:
PLN 800
Course objectives

Understanding the:

  • Introduction to Service Integration and Management (SIAM®)
  • SIAM® implementation roadmap
  • SIAM® and its relation to other management practices
  • SIAM® roles and responsibilities
  • SIAM® practices
  • Processes to support SIAM
  • SIAM® challenges and risks
Training scope
  • Introduction to Service Integration and Management (SIAM®)
  • Fundamentals of SIAM®
  • SIAM® methodology and the various structures suggested for the service integrator layer
  • Service Integration and Management Implementation Roadmap
  • SIAM implementation key stages, the main objectives and activities of these stages
  • Service Integration and Management roles & responsibilities
  • Different SIAM® roles and their responsibilities
  • Service Integration and Management practices
  • Different ITSM practices
Prerequisites

There are no specific pre-requisites for entry to the examination; however it is strongly recommended that candidates have good knowledge of IT Service Management terminology, for instance through a recognized IT Service Management framework.

Audience

This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organization, in particular those professionals who are already working with IT Service Management processes. Furthermore, this SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models.

Course objectives

Understanding the:

  • Introduction to Service Integration and Management (SIAM®)
  • SIAM® implementation roadmap
  • SIAM® and its relation to other management practices
  • SIAM® roles and responsibilities
  • SIAM® practices
  • Processes to support SIAM
  • SIAM® challenges and risks
Training scope
  • Introduction to Service Integration and Management (SIAM®)
  • Fundamentals of SIAM®
  • SIAM® methodology and the various structures suggested for the service integrator layer
  • Service Integration and Management Implementation Roadmap
  • SIAM implementation key stages, the main objectives and activities of these stages
  • Service Integration and Management roles & responsibilities
  • Different SIAM® roles and their responsibilities
  • Service Integration and Management practices
  • Different ITSM practices
Prerequisites

There are no specific pre-requisites for entry to the examination; however it is strongly recommended that candidates have good knowledge of IT Service Management terminology, for instance through a recognized IT Service Management framework.

Audience

This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organization, in particular those professionals who are already working with IT Service Management processes. Furthermore, this SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models.

Exam
  • Exam is obligatory
  • Multiple choice test; 40 questions
  • Pass mark: 65% (26 out of 40)
  • Open book: no
  • Electronic devices permitted: no
  • Time allocation: 60 min + 25% for non-native speakers

The number of participants: 8-15 people

Duration: 2 days

Available language: PL/ EN

Available course material: EN

Available exam: EN

Course form
Presentation, lecture, discussion, case study and assignments.
Exam
  • Exam is obligatory
  • Multiple choice test; 40 questions
  • Pass mark: 65% (26 out of 40)
  • Open book: no
  • Electronic devices permitted: no
  • Time allocation: 60 min + 25% for non-native speakers

Download materials

Download

Thank You!

Sorry, something went wrong.

Please refresh the page and try again.

File upload error

No file was uploaded

Incorrect file size (max 5MB)

Invalid file format

Empty file

Processing...

Download materials

Download

Contact our experts with questions about any of our trainings

Natalia & Agata

Training Practice Team

Contact our experts

Natalia & Agata

Uploaded file:

  • danieltroc.pdf

Allowed extensions: DOC, DOCX, PDF (max 5MB)

Thank you for filling out the form

We will look over your message and get back to you as soon as possible

Sorry, something went wrong and your message couldn’t be delivered

Please refresh the page and try again

File upload error

No file was uploaded

Incorrect file size (max 5MB)

Invalid file format

Empty file

Processing...

ITIL® and PRINCE2® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
AgilePM® is a registered trademark of Agile Business Consortium Limited.
All AgilePM® Courses are offered by Sii, an Affiliate of Quint Wellington Redwood, an Accredited Training Organization of The APM Group Ltd.
Lean IT® Association is a registered trademark of the Lean IT Association LLC. All rights reserved. Sii is an Affiliate of Accredited Training OrganizationQuint Wellington Redwood.
SIAM™ is a registered trademark of EXIN Holding B.V.
All prices presented on the website are net prices. 23% VAT should be added.

SUBMIT

Ta treść jest dostępna tylko w jednej wersji językowej.
Nastąpi przekierowanie do strony głównej.

Czy chcesz opuścić tę stronę?

Einige Inhalte sind nicht in deutscher Sprache verfügbar.
Sie werden auf die deutsche Homepage weitergeleitet.

Möchten Sie fortsetzen?