Cooperation in a team

Course objectives

• Increase in effective communication and cooperation leading to faster achievement of objectives and efficient problem solving.
• Improving the competencies in holding a dialogue with a team.
• Sharing knowledge, information and experience inside an organisation.
• Development of effective communication schemes in a team.

Benefits

• Understanding the impact of the communication and cooperation system on the quality of relationships with people, their commitment and work effectiveness
• Increase in innovation and creativity by getting to know and practising modern techniques of creative thinking, open communication and methods of dealing with interpersonal conflicts in a team.

Training scope

• Role of interpersonal communication in a team
  • Communication process: channel, information coding, decoding and mistakes of sender and receiver
  • Role of context in communication
  • Provision of information – message clarity, statement formation, consistency of verbal and non-verbal communication
  • Key role of questions – types of questions, application, use in the situation of communicating rules and obligations
  • Monitoring of information receipt:
  • Diversity in communication – four interpersonal types, identification of which style is characteristic for myself and building a manual for each style
• Principles of cooperation in a team
  • Differences between a group and a team – factors determining team existence
  • Tree of unity, tree of diversity – factors building understanding, acceptance and trust in a team
  • “Dreams” game – common work unifies, development of principles of effective cooperation in a team
  • Diagnosis of team functioning – eight team roles according to M. Belibin
  • Elements building cooperation according to Lencioni
  • Barriers in team working: group thinking syndrome, group polarisation, conformism
• Factors determining smooth flow of information in a team
  • Listening culture, introduction into an emphatic dialogue, room for questions from anyone
  • Effective meeting – factors improving the provision of information: time, place of the meeting, agenda, participants, form of the meeting
  • Obstacles in smooth communication: criticism, interrupting, labelling
  • Open, informal communication, diversity of interactions
  • Constructive feedback provision as a tool building relationships, understanding and good atmosphere in a team

Audience

Persons who work in multi-task teams on a daily basis, responsible for the joint result and requiring coherent understanding of priorities and tasks.