Send your request
Send your request
Send your request
Course objectives
  • Dealing with non-assertive behaviours in professional situations, avoiding conflict situations
  • Establishing and maintaining long-term and profitable relationships with external customers
  • Increase of openness and communication quality in a team
  • Developing and building self-confidence
  • Developing the skill of expressing requests, needs and expectations
Benefits
  • Participants will obtain knowledge about facts and myths concerning assertiveness
  • Participants will acquire skills of assertive behaviours which are different from aggressive, manipulative or submissive behaviours
  • They get to know the techniques of assertive feedback provision: positive and negative
  • They get to know the techniques of assertive responding to criticism
  • They will develop the skill of using empathy in expressing and receiving opinions instead of using assessments
  • They will develop the skill of referring to resources and strengths in communication
  • They will acquire knowledge about methods of taking care of assertiveness
Training scope
  • Introduction to assertiveness
    • Truths and myths about assertiveness – definition of assertiveness and assertive behaviours
    • Personal map of assertiveness – “Am I assertive?” questionnaire
    • Style of assertive, submissive and aggressive communication
    • Distinguishing between assertive and aggressive, submissive and manipulating behaviours
    • Benefits and losses derived from assertive, aggressive and submissive behaviours
  • Building the foundations of an assertive attitude
    • Rights of assertiveness – five laws of Fensterheim
    • Internal dialogue, i.e., assertive actions start in the mind
    • Necessary self-confidence – searching for one’s own strengths and the ability to communicate them
    • Positive autosuggestion as a method for constructive thinking
    • “Words that have power” – what to say and how to say to take care of yourself and not to hurt other people
    • Convincing body language – shaping the image of an assertive person
  • Shaping an assertive relationship in the working environment
    • The skill of setting limits and protecting one’s own rights in business contacts.
    • Assertive procedure during refusing – how to refuse and maintain proper relationships?
    • Building of an assertive attitude – assertiveness pillars: openness, honesty, respect, courage, empathy.
    • Opinion instead of assessment – what are the differences in verbal expression, what feelings do they evoke in the recipient.
    • Techniques of expressing one’s own judgements, opinions, positive and negative feelings
    • Ability to apologise for one’s own fault, avoiding accusations, distancing.
    • Attitude oriented at searching for joint solutions – how to think, what to say to achieve the desired effect.
  • Training in assertive communication skills
    • Constructive feedback based on the full expression model
    • Praise – how to express it so as it is not perceived as manipulation
    • Difference between criticism and constructive feedback
    • Skill of accepting criticism – assertive responding in a situation of: just and unjust criticism, criticism expressed by screaming or in the form of a hint
Audience

Young managers, persons working in contact with an external customer, persons strongly interdependent on actions and works of external and internal customers.

Course objectives
  • Dealing with non-assertive behaviours in professional situations, avoiding conflict situations
  • Establishing and maintaining long-term and profitable relationships with external customers
  • Increase of openness and communication quality in a team
  • Developing and building self-confidence
  • Developing the skill of expressing requests, needs and expectations
Benefits
  • Participants will obtain knowledge about facts and myths concerning assertiveness
  • Participants will acquire skills of assertive behaviours which are different from aggressive, manipulative or submissive behaviours
  • They get to know the techniques of assertive feedback provision: positive and negative
  • They get to know the techniques of assertive responding to criticism
  • They will develop the skill of using empathy in expressing and receiving opinions instead of using assessments
  • They will develop the skill of referring to resources and strengths in communication
  • They will acquire knowledge about methods of taking care of assertiveness
Training scope
  • Introduction to assertiveness
    • Truths and myths about assertiveness – definition of assertiveness and assertive behaviours
    • Personal map of assertiveness – “Am I assertive?” questionnaire
    • Style of assertive, submissive and aggressive communication
    • Distinguishing between assertive and aggressive, submissive and manipulating behaviours
    • Benefits and losses derived from assertive, aggressive and submissive behaviours
  • Building the foundations of an assertive attitude
    • Rights of assertiveness – five laws of Fensterheim
    • Internal dialogue, i.e., assertive actions start in the mind
    • Necessary self-confidence – searching for one’s own strengths and the ability to communicate them
    • Positive autosuggestion as a method for constructive thinking
    • “Words that have power” – what to say and how to say to take care of yourself and not to hurt other people
    • Convincing body language – shaping the image of an assertive person
  • Shaping an assertive relationship in the working environment
    • The skill of setting limits and protecting one’s own rights in business contacts.
    • Assertive procedure during refusing – how to refuse and maintain proper relationships?
    • Building of an assertive attitude – assertiveness pillars: openness, honesty, respect, courage, empathy.
    • Opinion instead of assessment – what are the differences in verbal expression, what feelings do they evoke in the recipient.
    • Techniques of expressing one’s own judgements, opinions, positive and negative feelings
    • Ability to apologise for one’s own fault, avoiding accusations, distancing.
    • Attitude oriented at searching for joint solutions – how to think, what to say to achieve the desired effect.
  • Training in assertive communication skills
    • Constructive feedback based on the full expression model
    • Praise – how to express it so as it is not perceived as manipulation
    • Difference between criticism and constructive feedback
    • Skill of accepting criticism – assertive responding in a situation of: just and unjust criticism, criticism expressed by screaming or in the form of a hint
Audience

Young managers, persons working in contact with an external customer, persons strongly interdependent on actions and works of external and internal customers.

The number of participants: 8-15 people

Duration: 2 days

Available language: PL / EN

Available course material: PL / EN

Course form
Interactive methods: simulations, role cards, case study, self-diagnosis questionnaires, work with a camera and/or voice recorder, workshops in subgroups, individual work, facilitated discussion, mini-lecture.

Download materials

Download

Thank You!

Sorry, something went wrong.

Please refresh the page and try again.

File upload error

No file was uploaded

Incorrect file size (max 5MB)

Invalid file format

Empty file

Processing...

Download materials

Download

Contact our experts with questions about any of our trainings

Natalia & Agata

Training Practice Team

Contact our experts

Natalia & Agata

Uploaded file:

  • danieltroc.pdf

Allowed extensions: DOC, DOCX, PDF (max 5MB)

Thank you for filling out the form

We will look over your message and get back to you as soon as possible

Sorry, something went wrong and your message couldn’t be delivered

Please refresh the page and try again

File upload error

No file was uploaded

Incorrect file size (max 5MB)

Invalid file format

Empty file

Processing...

You might also like

Soft skills

Work&Life Balance

Duration:
1 day
Soft skills

Manager Training

Duration:
2 days
Soft skills

Remote working - organisation and communication

Duration:
1 day
Soft skills

Facilitation of meetings in IT

Duration:
2 days
Soft skills

Techniques for effectively dealing with stress

Duration:
2 days
Soft skills

Effective team communication

Duration:
2 days
Soft skills

Effective team management

Duration:
2 days
Soft skills

Creative thinking and problem solving

Duration:
2 days
Soft skills

Train the Trainers

Duration:
2 days
Soft skills

Communication with difficult clients

Duration:
2 days
Soft skills

Building mental resilience

Duration:
2 days
Soft skills

Building feedback culture

Duration:
2 days
Soft skills

Managing stress and emotions

Duration:
2 days
Soft skills

Cooperation in a team

Duration:
2 days
Soft skills

Self-management in time

Duration:
2 days

ITIL® and PRINCE2® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
AgilePM® is a registered trademark of Agile Business Consortium Limited.
All AgilePM® Courses are offered by Sii, an Affiliate of Quint Wellington Redwood, an Accredited Training Organization of The APM Group Ltd.
Lean IT® Association is a registered trademark of the Lean IT Association LLC. All rights reserved. Sii is an Affiliate of Accredited Training OrganizationQuint Wellington Redwood.
SIAM™ is a registered trademark of EXIN Holding B.V.
All prices presented on the website are net prices. 23% VAT should be added.

SUBMIT

Ta treść jest dostępna tylko w jednej wersji językowej.
Nastąpi przekierowanie do strony głównej.

Czy chcesz opuścić tę stronę?

Einige Inhalte sind nicht in deutscher Sprache verfügbar.
Sie werden auf die deutsche Homepage weitergeleitet.

Möchten Sie fortsetzen?