{"id":137305,"date":"2026-02-06T15:22:10","date_gmt":"2026-02-06T15:22:10","guid":{"rendered":"https:\/\/sii.pl\/?post_type=case-study&#038;p=137305"},"modified":"2026-04-03T08:08:12","modified_gmt":"2026-04-03T08:08:12","slug":"comprehensive-consulting-services-for-one-of-polands-leading-banks-improved-efficiency-and-cost-saving-potential","status":"publish","type":"case-study","link":"https:\/\/sii.pl\/en\/case-study\/comprehensive-consulting-services-for-one-of-polands-leading-banks-improved-efficiency-and-cost-saving-potential\/","title":{"rendered":"Comprehensive consulting services for one of Poland\u2019s leading banks \u2013 improved efficiency and cost-saving potential"},"content":{"rendered":"<section class=\"nsw-section u-background-color-invert u-top-padding-120 u-bottom-padding-160 u-mobile-top-padding-40 u-mobile-bottom-padding-40\">\n    <div class=\"container\">\n        <div class=\"nsw-o-post-info\">\n            <h2 class=\"nsw-a-paragraph -h2 -u-bottom-positive-16 u-text-uppercase\"><span class=\"has-nswc-gradient-color\">Summary<\/span><\/h2>\n            <div class=\"row\">\n            <div class=\"col-md-7 d-flex flex-column nsw-o-post-info__col-left\">\n                                    <div class=\"nsw-o-post-info__desc nsw-a-paragraph -h4 mb-lg-0 mb-4 js-showMoreByHeight__container\">\n                        One of the largest commercial banks in Poland provides financial services to individual customers, businesses, and institutions. The organization serves over 4.6 million retail customers and more than 500 000 corporate clients. The bank was looking for ways to improve its loan agreement preparation process by reducing manual work, shortening processing times, and improving the use of available resources. Sii Poland delivered comprehensive consulting services, supporting the organization in the transformation of the process \u2013 from operational analysis to strategic improvement recommendations \u2013 enabling the bank to identify opportunities to optimize operational costs and make more effective use of its workforce. \n                    <\/div>\n                                                       <div class=\"nsw-o-post-info__list mt-auto u-top-padding-30 u-mobile-top-padding-8\">\n                           <h4 class=\"nsw-a-paragraph -h4\"><b>Key results<\/b><\/h4>\n                           <div class=\"nsw-o-short-numbers -left u-margin-positive-24\">\n                               <div class=\"row d-flex flex-row flex-wrap justify-content-between\">\n                                                                                                                     <div class=\"col-md-5 col-sm-6 col-12 nsw-o-short-numbers__column\">\n                                               <div class=\"nsw-o-short-numbers__item\">\n                                                   <p class=\"nsw-o-short-numbers__title\">\n                                                       Significant cost-saving potential estimated at over 200 000 PLN annually \n                                                   <\/p>\n                                               <\/div>\n                                           <\/div>\n                                                                                                                                                            <div class=\"col-md-5 col-sm-6 col-12 nsw-o-short-numbers__column\">\n                                               <div class=\"nsw-o-short-numbers__item\">\n                                                   <p class=\"nsw-o-short-numbers__title\">\n                                                       Possibility to reallocate freed full-time equivalents (FTEs) to more critical areas\n                                                   <\/p>\n                                               <\/div>\n                                           <\/div>\n                                                                                                         <\/div>\n                           <\/div>\n                       <\/div>\n                            <\/div>\n            <div class=\"col-md-4 offset-md-1 nsw-o-post-info__col-right js-showMoreByHeight u-hidden-on-mobile\" data-height-breakpoint=\"360\" data-check-only-height=\"1\" data-is-only-text-node=\"0\">\n                <div class=\"nsw-o-post-info__sidebar js-showMoreByHeight__container\">\n                                    <\/div>\n                <a  href=\"#\" class=\"nsw-a-button -link u-margin-positive-14 u-mobile-top-positive-16 js-showMoreByHeight__moreBtn u-hidden\" target=_blank   rel=\"nofollow\" >\n        <span>Show more<\/span>\n    <\/a>\n                <a  href=\"#\" class=\"nsw-a-button -link u-margin-positive-14 u-mobile-top-positive-16 js-showMoreByHeight__lessBtn u-hidden\" target=_blank   rel=\"nofollow\" >\n        <span>Show less<\/span>\n    <\/a>\n            <\/div>\n                <div class=\"col-md-4 offset-md-1 nsw-o-post-info__col-right js-showMoreByHeight u-hidden-on-desktop\" data-height-breakpoint=\"68\" data-check-only-height=\"1\" data-is-only-text-node=\"0\">\n                    <div class=\"nsw-o-post-info__sidebar js-showMoreByHeight__container\">\n                                            <\/div>\n                    <a  href=\"#\" class=\"nsw-a-button -link u-margin-positive-14 u-mobile-top-positive-16 js-showMoreByHeight__moreBtn u-hidden\" target=_blank   rel=\"nofollow\" >\n        <span>Show more<\/span>\n    <\/a>\n                    <a  href=\"#\" class=\"nsw-a-button -link u-margin-positive-14 u-mobile-top-positive-16 js-showMoreByHeight__lessBtn u-hidden\" target=_blank   rel=\"nofollow\" >\n        <span>Show less<\/span>\n    <\/a>\n                <\/div>\n        <\/div>\n        <\/div>\n    <\/div>\n<\/section><section class=\"wp-block-nsw-block-section nsw-section  section-f13c2525-a88d-4748-a490-63f6b17f8bb0\" id=\"\"><style type=\"text\/css\">.section-f13c2525-a88d-4748-a490-63f6b17f8bb0 { padding-top:0px;padding-bottom:80px; }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-f13c2525-a88d-4748-a490-63f6b17f8bb0 {  } }<\/style><div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-b50ffe84-20ee-4da8-b41d-0d8ed357a6aa .nsw-m-title-block__title, .header-b50ffe84-20ee-4da8-b41d-0d8ed357a6aa .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-b50ffe84-20ee-4da8-b41d-0d8ed357a6aa .nsw-m-title-block__title, .header-b50ffe84-20ee-4da8-b41d-0d8ed357a6aa .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-b50ffe84-20ee-4da8-b41d-0d8ed357a6aa -h2 -uppercase -t2 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">Improving the process of preparing loan agreements <\/mark><\/h2><p class=\"nsw-m-title-block__subtitle \"><\/p><\/header><\/div>\n\n<div class=\"wp-block-sii-nsw-container container container-ff131c68-ff7f-4d49-b502-8ac17c209b05\"><style type=\"text\/css\">.container-ff131c68-ff7f-4d49-b502-8ac17c209b05 { margin-top:24px; }\n                         @media screen and (max-width: 991px) { .container-ff131c68-ff7f-4d49-b502-8ac17c209b05 {  } }<\/style><div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-nsw-p-2-font-size\">The team responsible for preparing corporate loan agreements consisted of more than 20 specialists handling a high volume of documentation. Despite strong expertise and established procedures, the organization wanted to gain a deeper understanding of how the team\u2019s day-to-day work unfolded in practice, where delays, errors, and manual steps occurred, and which parts of the process could be simplified or standardized.<\/p>\n\n<p class=\"has-nsw-p-2-font-size\">The organization needed an objective diagnosis based on direct observation, analysis of bottlenecks, and conversations with employees who had been performing operational tasks for years. It was essential not only to identify \u201cquick wins\u201d that could be implemented immediately, but also to define broader development directions, including assessing whether certain activities could be outsourced or automated using methods other than RPA.<\/p>\n\n<p class=\"has-nsw-p-2-font-size\">The bank expected practical and reliable recommendations that would improve team efficiency, enable better resource allocation, and provide a foundation for long-term strategic decisions. Sii Poland was selected for the project due to its experience in supporting the transformation of operational processes in highly regulated environments, as well as its ability to deliver consulting engagements requiring close cooperation with client teams.<\/p><\/div><\/section><section class=\"wp-block-nsw-block-section nsw-section  section-38df8657-3006-42a8-bce5-c85a0cda8253\" id=\"\"><style type=\"text\/css\">.section-38df8657-3006-42a8-bce5-c85a0cda8253 { padding-top:40px;padding-bottom:80px;background:linear-gradient(180deg, rgba(245, 249, 254, 0) 35.51%, rgba(245, 249, 254, 0.48) 55.73%, rgba(245, 249, 254, 1) 78.08%); }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-38df8657-3006-42a8-bce5-c85a0cda8253 { padding-top:56px;padding-bottom:16px; } }<\/style><div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-c3dbc824-f35d-4a63-ad96-10e87bc98d6a .nsw-m-title-block__title, .header-c3dbc824-f35d-4a63-ad96-10e87bc98d6a .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-c3dbc824-f35d-4a63-ad96-10e87bc98d6a .nsw-m-title-block__title, .header-c3dbc824-f35d-4a63-ad96-10e87bc98d6a .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-c3dbc824-f35d-4a63-ad96-10e87bc98d6a -h2 -uppercase -t2 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">Comprehensive process diagnosis and development recommendations <\/mark><\/h2><p class=\"nsw-m-title-block__subtitle \"><\/p><\/header><\/div>\n\n<div class=\"wp-block-sii-nsw-container container container-dc810841-487c-4392-aea8-7399ad59d12e\"><style type=\"text\/css\">.container-dc810841-487c-4392-aea8-7399ad59d12e {  }\n                         @media screen and (max-width: 991px) { .container-dc810841-487c-4392-aea8-7399ad59d12e {  } }<\/style><div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-nsw-p-2-font-size\">Sii Poland conducted an in-depth audit and analysis of the process of preparing corporate loan agreements. The work covered both detailed examination of the team\u2019s current operations and the development of improvement concepts \u2013 from quick operational changes to strategic enhancement options.<\/p>\n\n<p class=\"has-nsw-p-2-font-size\">The analysis was carried out directly with a team of more than 20 people, allowing consultants to capture the real way tasks were performed and identify pain points not visible in documentation. In the first phase, Sii experts \u2013 including specialists with extensive experience in banking operations and process automation \u2013 observed the team\u2019s day-to-day work, gathered information about operational challenges, and identified quick wins that could be implemented immediately.<\/p>\n\n<p class=\"has-nsw-p-2-font-size\">In the second phase, the Sii team developed broader improvement concepts, including potential automation opportunities and assessment of which tasks could be transferred to an external provider. Consultants also proposed alternative automation approaches, which received positive feedback. All concepts were later presented and discussed with management responsible for corporate lending operations.<\/p>\n\n<p class=\"has-nsw-p-2-font-size\">Scope of work included:<\/p>\n\n<ul class=\"wp-block-list is-style-checked-gradient\"><li>Workday analysis and observation of operational activities related to loan documentation<\/li>\n\n<li>Identification of issues, bottlenecks, and tasks causing delays or errors<\/li>\n\n<li>Process mapping and preparation of 17 visual process diagrams<\/li>\n\n<li>Review of over 10 systems and applications supporting the process<\/li>\n\n<li>Development of a list of 45 quick wins<\/li>\n\n<li>Preparation of 3 high-feasibility concepts for further improvements<\/li><\/ul><\/div><\/section><section class=\"wp-block-nsw-block-section nsw-section  section-7d2fd17d-693e-44d4-8553-ab7d8260fd8e\" id=\"\"><style type=\"text\/css\">.section-7d2fd17d-693e-44d4-8553-ab7d8260fd8e { padding-top:40px;padding-bottom:80px;background:linear-gradient(180deg, rgba(245, 249, 254, 0) 35.51%, rgba(245, 249, 254, 0.48) 55.73%, rgba(245, 249, 254, 1) 78.08%); }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-7d2fd17d-693e-44d4-8553-ab7d8260fd8e { padding-top:56px;padding-bottom:16px; } }<\/style><div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-3cf8e248-0837-48b2-918b-52539d9eb263 .nsw-m-title-block__title, .header-3cf8e248-0837-48b2-918b-52539d9eb263 .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-3cf8e248-0837-48b2-918b-52539d9eb263 .nsw-m-title-block__title, .header-3cf8e248-0837-48b2-918b-52539d9eb263 .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-3cf8e248-0837-48b2-918b-52539d9eb263 -h2 -uppercase -t2 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">Practical improvements and long-term cost-saving opportunities <\/mark><\/h2><p class=\"nsw-m-title-block__subtitle \"><\/p><\/header><\/div>\n\n<div class=\"wp-block-sii-nsw-container container container-bbd7d683-c6ad-46b1-8fa1-77a314757c43\"><style type=\"text\/css\">.container-bbd7d683-c6ad-46b1-8fa1-77a314757c43 {  }\n                         @media screen and (max-width: 991px) { .container-bbd7d683-c6ad-46b1-8fa1-77a314757c43 {  } }<\/style><div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p>In the first phase of the project, Sii Poland identified numerous quick wins that could immediately improve transparency and workflow efficiency within the team preparing loan agreements. Streamlining operational activities and removing manual, repetitive steps helped reduce the risk of errors and shorten processing times for key tasks.<\/p>\n\n<p>A detailed end-to-end process analysis also revealed opportunities for more advanced improvements. These included the potential to reduce operational costs by more than 200 000 PLN per year and recommendations for removing selected tasks from the team\u2019s responsibilities, freeing up 5 FTEs to focus on areas of higher strategic importance.<\/p>\n\n<p>The delivered reports, process maps, and recommendations gave the organization\u2019s management full visibility into the current state of operations and provided a solid foundation for further operational transformation and future decision-making. The project was highly rated by the client for both the quality of the analysis and the value of the proposed development directions.<\/p><\/div><\/section><section class=\"wp-block-nsw-block-section nsw-section  section-e0e099da-6e75-420e-a826-df011015db46\" id=\"\"><style type=\"text\/css\">.section-e0e099da-6e75-420e-a826-df011015db46 { padding-top:40px;padding-bottom:20px;background:linear-gradient(152deg, rgba(245, 249, 254, 0) 35.51%, rgba(245, 249, 254, 0.48) 55.73%, rgba(245, 249, 254, 1) 78.08%); }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-e0e099da-6e75-420e-a826-df011015db46 { padding-top:10px;padding-bottom:30px; } }<\/style><div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-658ed939-2116-4efd-a431-24d1a4f6bffe .nsw-m-title-block__title, .header-658ed939-2116-4efd-a431-24d1a4f6bffe .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-658ed939-2116-4efd-a431-24d1a4f6bffe .nsw-m-title-block__title, .header-658ed939-2116-4efd-a431-24d1a4f6bffe .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-658ed939-2116-4efd-a431-24d1a4f6bffe -h2 -uppercase -ph3 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \">Key <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">results<\/mark><\/h2><p class=\"nsw-m-title-block__subtitle \"><\/p><\/header><\/div>\n\n<div class=\"wp-block-sii-nsw-container container container-9e531a56-e669-4bf3-903b-e86422ad12c2\"><style type=\"text\/css\">.container-9e531a56-e669-4bf3-903b-e86422ad12c2 { margin-top:60px; }\n                         @media screen and (max-width: 991px) { .container-9e531a56-e669-4bf3-903b-e86422ad12c2 { margin-top:20px; } }<\/style><ul class=\"wp-block-list is-style-checked-gradient\"><li class=\"has-nsw-p-4-font-size\">Potential for significant cost reduction estimated at more than 200 000 PLN per year<\/li>\n\n<li>Ability to reassign 5 employees (FTEs) to more strategic tasks<\/li>\n\n<li>Reduction of human-error risk in the loan preparation process<\/li>\n\n<li class=\"has-nsw-p-4-font-size\">Delivery of detailed reports and process maps supporting data-driven decision-making<\/li><\/ul><\/div><\/section><section class=\"wp-block-nsw-block-section nsw-section  section-53ec6a34-026a-49c1-93b9-0cc43ba5c593\" id=\"\"><style type=\"text\/css\">.section-53ec6a34-026a-49c1-93b9-0cc43ba5c593 {  }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-53ec6a34-026a-49c1-93b9-0cc43ba5c593 {  } }<\/style><div class=\"wp-block-sii-nsw-container container container-1fc2490a-9beb-430c-b37b-f445bddc11be\"><style type=\"text\/css\">.container-1fc2490a-9beb-430c-b37b-f445bddc11be {  }\n                         @media screen and (max-width: 991px) { 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}<\/style><div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-8de64042-a2e0-4f99-a346-4f6cd3e0a733 .nsw-m-title-block__title, .header-8de64042-a2e0-4f99-a346-4f6cd3e0a733 .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-8de64042-a2e0-4f99-a346-4f6cd3e0a733 .nsw-m-title-block__title, .header-8de64042-a2e0-4f99-a346-4f6cd3e0a733 .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-8de64042-a2e0-4f99-a346-4f6cd3e0a733 -h2 -p1 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \">GET IN TOUCH<\/h2><p class=\"nsw-m-title-block__subtitle \">Let&#8217;s start the conversation today<\/p><\/header><\/div>\n\n<div class=\"wp-block-sii-nsw-container container container-9fea7b0d-3b5c-4979-8ded-8b29fb13ce58\"><style type=\"text\/css\">.container-9fea7b0d-3b5c-4979-8ded-8b29fb13ce58 { margin-top:50px; }\n                 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id=\"cd_visitorkey\" value=\"\"><input type=\"hidden\" name=\"additional_info\" id=\"additional_info\" value=\"{\"page_url\":\"https:\\\/\\\/sii.pl\\\/en\\\/wp-json\\\/wp\\\/v2\\\/case-study\\\/137305\",\"expert_name\":\"\",\"expert_position\":\"\",\"expert_image\":false,\"category_contact\":\"907000002\",\"industry_expert\":\"907000004\"}\"><input type=\"hidden\" name=\"page_url\" id=\"page_url\" value=\"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study\/137305\"><input type=\"hidden\" name=\"expert_name\" id=\"expert_name\" value=\"\"><input type=\"hidden\" name=\"expert_position\" id=\"expert_position\" value=\"\"><input type=\"hidden\" name=\"expert_image\" id=\"expert_image\" value=\"\"><input type=\"hidden\" name=\"category_contact\" id=\"category_contact\" value=\"907000002\"><input type=\"hidden\" name=\"industry_expert\" id=\"industry_expert\" value=\"907000004\"><input type=\"hidden\" name=\"frm_xpnd\" id=\"frm_xpnd\" value=\"form_nsw_offer_contact\"><input type=\"hidden\" name=\"Source\" id=\"Source\" value=\"form_nsw_offer_contact\"><input type=\"hidden\" name=\"Site\" id=\"Site\" value=\"sii.pl\"><input type=\"hidden\" name=\"privacy_policy_delivered\" id=\"privacy_policy_delivered\" value=\"on\"><input type=\"hidden\" id=\"gclid_field\" name=\"gclid_field\" value=\"\"><\/div>\n                    <div class=\"box -credentials d-flex flex-wrap\">\n                        <label class=\"nsw-m-input-line  frow\" for=\"name\">\n    <span class=\"nsw-m-input-line__label d-block\">\n        First name<span class=\"nsw-m-input-line__required\">*<\/span>\n            <\/span>\n        <input \n            \n            data-allowed-chars=\"\u00c5\u00c9\u00c0\u00c4\u00d6\u1e9e\u00dc\u0104\u015a\u0106\u0179\u017b\u0141\u0118\u0106\u0143\u00d3\u0105\u015b\u0107\u017a\u017c\u0142\u00f3\u0119\u0107\u0144\u00e4\u00f6\u00df\u00fc\u00e0\u00e9\u00e5&#039; \"\n            class=\"input-text required \"\n            name=\"name\"\n            id=\"name\"\n            value=\"\"\n                                        >\n    <span class=\"nsw-m-input-line__helper-text\"><\/span>\n            <span class=\"nsw-m-input-line__error js-require-error u-hidden\">First name is required<\/span>\n        <span class=\"nsw-m-input-line__error js-format-error u-hidden\">This field must contain only letters and special characters<\/span>\n    \n<\/label>\n                        <label class=\"nsw-m-input-line  frow\" for=\"surname\">\n    <span class=\"nsw-m-input-line__label d-block\">\n        Surname<span class=\"nsw-m-input-line__required\">*<\/span>\n            <\/span>\n        <input \n            \n            data-allowed-chars=\"\u00c5\u00c9\u00c0\u00c4\u00d6\u1e9e\u00dc\u0104\u015a\u0106\u0179\u017b\u0141\u0118\u0106\u0143\u00d3\u0105\u015b\u0107\u017a\u017c\u0142\u00f3\u0119\u0107\u0144\u00e4\u00f6\u00df\u00fc\u00e0\u00e9\u00e5&#039; -\"\n            class=\"input-text required \"\n            name=\"surname\"\n            id=\"surname\"\n            value=\"\"\n                                        >\n    <span class=\"nsw-m-input-line__helper-text\"><\/span>\n            <span class=\"nsw-m-input-line__error js-require-error u-hidden\">Surname is required<\/span>\n        <span class=\"nsw-m-input-line__error js-format-error u-hidden\">This field must contain only letters and special characters<\/span>\n    \n<\/label>\n                        <div class=\"frow\">\n                            <label class=\"nsw-m-input-line  \" for=\"email\">\n    <span class=\"nsw-m-input-line__label d-block\">\n        E-mail<span class=\"nsw-m-input-line__required\">*<\/span>\n            <\/span>\n        <input \n            type=email\n            data-allowed-chars=\"\"\n            class=\"input-text required js-mail-auto-complete\"\n            name=\"email\"\n            id=\"email\"\n            value=\"\"\n                                        >\n    <span class=\"nsw-m-input-line__helper-text\"><\/span>\n            <span class=\"nsw-m-input-line__error js-require-error u-hidden\">E-mail address is required<\/span>\n        <span class=\"nsw-m-input-line__error js-format-error u-hidden\">Please enter a valid email address<\/span>\n    \n<\/label>\n                        <\/div>\n                        <label class=\"nsw-m-input-line  frow\" for=\"phone\">\n    <span class=\"nsw-m-input-line__label d-block\">\n        Phone number    <\/span>\n        <input \n            type=tel\n            data-allowed-chars=\"\"\n            class=\"input-text  \"\n            name=\"phone\"\n            id=\"phone\"\n            value=\"\"\n                                                    maxlength=\"14\"\n                >\n    <span class=\"nsw-m-input-line__helper-text\"><\/span>\n        <span class=\"nsw-m-input-line__error js-format-error u-hidden\">Please enter a valid phone number<\/span>\n    \n<\/label>\n                    <\/div>\n                    <div class=\"box\">\n                                                <p class=\"nsw-m-drag-and-drop__lab\">Your file<\/p>\n\n<div class=\"nsw-m-drag-and-drop d-flex flex-column justify-content-center align-items-center nsw-o-offer-contact-form__file-upload js-drag-and-drop mt-3 js-input-container\">\n            <input type=\"file\" class=\" u-hidden\"  name=\"upload_file\"     id=\"form_upload_file\"  class=\"nsw-m-drag-and-drop__input\"  value=\"\" accept=\".doc,.docx,.pdf,application\/msword,application\/vnd.ms-office,application\/vnd.openxmlformats-officedocument.wordprocessingml.document,application\/zip,application\/msword,application\/x-zip,application\/pdf,application\/force-download,application\/x-download,binary\/octet-stream,application\/x-pdf\"\/>\n        <div class=\"nsw-m-drag-and-drop__uploaded-files js-uploaded-files-container u-hidden\">\n        <span>Uploaded file:<\/span>\n        <ul>\n            <li class=\"d-flex flex-row justify-content-center\">\n                <?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<svg width=\"9px\" height=\"12px\" viewBox=\"0 0 9 12\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n    <!-- Generator: Sketch 60.1 (88133) - https:\/\/sketch.com -->\n    <title>file_icon<\/title>\n    <desc>Created with Sketch.<\/desc>\n    <g id=\"New_JobOffer\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n        <g id=\"Career-&gt;-Job-offers-&gt;-New_engineer-ONEATTACHMENT\" transform=\"translate(-1201.000000, -2773.000000)\" fill=\"#0E6EE0\" fill-rule=\"nonzero\">\n            <path d=\"M1209.9375,2784.4375 L1209.9375,2775.96094 L1209.82812,2775.79688 L1207.20312,2773.17188 L1207.03906,2773.0625 L1201.1875,2773.0625 L1201.1875,2784.4375 L1209.9375,2784.4375 Z M1209.0625,2783.5625 L1202.0625,2783.5625 L1202.0625,2773.9375 L1206.4375,2773.9375 L1206.4375,2776.5625 L1209.0625,2776.5625 L1209.0625,2783.5625 Z M1208.43359,2775.6875 L1207.3125,2775.6875 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L 19 7 L 15 7 Z M 10 9 L 24 9 L 24 25 C 24 25.554688 23.554688 26 23 26 L 11 26 C 10.445313 26 10 25.554688 10 25 Z M 12 12 L 12 23 L 14 23 L 14 12 Z M 16 12 L 16 23 L 18 23 L 18 12 Z M 20 12 L 20 23 L 22 23 L 22 12 Z\"\/><\/svg>\n                <\/a>\n            <\/li>\n        <\/ul>\n    <\/div>\n    <div class=\"nsw-m-drag-and-drop__logo d-flex w-80 justify-content-center justify-content-lg-center\">\n            <span class=\"nsw-a-icon-label-simple d-flex js-choose-file u-hidden-on-mobile -default\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"12.002\" height=\"12.002\" viewBox=\"0 0 12.002 12.002\">\n  <defs>\n    <clipPath id=\"clip-path\">\n      <path id=\"Path_2561\" data-name=\"Path 2561\" d=\"M0,0H12V12H0Z\" fill=\"none\"\/>\n    <\/clipPath>\n  <\/defs>\n  <g id=\"drop\" clip-path=\"url(#clip-path)\">\n    <path id=\"Path_2556\" data-name=\"Path 2556\" 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      Drag &amp; drop file\n    <\/span>\n<\/span>\n                <span class=\"nsw-a-icon-label-simple d-flex js-choose-file -primary u-hidden-on-mobile\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.348\" height=\"12\" viewBox=\"0 0 15.348 12\">\n  <path id=\"XMLID_52_\" d=\"M52.027,73.267a1.512,1.512,0,0,0-1.229-.623h-.371v-1A1.525,1.525,0,0,0,48.9,70.122H44.444a.977.977,0,0,1-.683-.28l-.7-.7a1.51,1.51,0,0,0-1.075-.445H38.5a1.525,1.525,0,0,0-1.524,1.527v8.886A1.542,1.542,0,0,0,38.521,80.7H49.235a1.525,1.525,0,0,0,1.457-1.072l1.566-5.005A1.515,1.515,0,0,0,52.027,73.267Zm-14.49-3.04a.968.968,0,0,1,.963-.967h3.485a.983.983,0,0,1,.683.28l.7.7a1.51,1.51,0,0,0,1.075.445H48.9a.968.968,0,0,1,.967.963v1H40.062A1.526,1.526,0,0,0,38.6,73.712l-1.072,3.419v-6.9Zm14.182,4.231-1.566,5.005a.958.958,0,0,1-.921.676H38.517a.982.982,0,0,1-.939-1.275l1.559-4.984a.958.958,0,0,1,.921-.676H50.794a.954.954,0,0,1,.778.392A.94.94,0,0,1,51.719,74.458Z\" transform=\"translate(-36.979 -68.7)\" \/>\n<\/svg>\n\n\n    <span class=\"nsw-a-icon-label-simple__label\">\n        Local drive\n    <\/span>\n<\/span>\n                    <span class=\"nsw-a-icon-label-simple d-flex js-choose-file -primary u-hidden-on-desktop\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.348\" height=\"12\" viewBox=\"0 0 15.348 12\">\n  <path id=\"XMLID_52_\" d=\"M52.027,73.267a1.512,1.512,0,0,0-1.229-.623h-.371v-1A1.525,1.525,0,0,0,48.9,70.122H44.444a.977.977,0,0,1-.683-.28l-.7-.7a1.51,1.51,0,0,0-1.075-.445H38.5a1.525,1.525,0,0,0-1.524,1.527v8.886A1.542,1.542,0,0,0,38.521,80.7H49.235a1.525,1.525,0,0,0,1.457-1.072l1.566-5.005A1.515,1.515,0,0,0,52.027,73.267Zm-14.49-3.04a.968.968,0,0,1,.963-.967h3.485a.983.983,0,0,1,.683.28l.7.7a1.51,1.51,0,0,0,1.075.445H48.9a.968.968,0,0,1,.967.963v1H40.062A1.526,1.526,0,0,0,38.6,73.712l-1.072,3.419v-6.9Zm14.182,4.231-1.566,5.005a.958.958,0,0,1-.921.676H38.517a.982.982,0,0,1-.939-1.275l1.559-4.984a.958.958,0,0,1,.921-.676H50.794a.954.954,0,0,1,.778.392A.94.94,0,0,1,51.719,74.458Z\" transform=\"translate(-36.979 -68.7)\" \/>\n<\/svg>\n\n\n    <span class=\"nsw-a-icon-label-simple__label\">\n        Choose from your files\n    <\/span>\n<\/span>\n            <\/div>\n    <div class=\"nsw-m-drag-and-drop__title\">\n        Acceptable files: doc, docx, pdf. 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