{"id":138736,"date":"2026-03-04T12:13:33","date_gmt":"2026-03-04T12:13:33","guid":{"rendered":"https:\/\/sii.pl\/?post_type=case-study&#038;p=138736"},"modified":"2026-04-03T11:09:12","modified_gmt":"2026-04-03T11:09:12","slug":"centralization-of-it-processes-for-a-leading-bank-in-iceland","status":"publish","type":"case-study","link":"https:\/\/sii.pl\/en\/case-study\/centralization-of-it-processes-for-a-leading-bank-in-iceland\/","title":{"rendered":"Centralization of IT processes for a leading bank in Iceland"},"content":{"rendered":"<section class=\"nsw-section u-background-color-invert u-top-padding-120 u-bottom-padding-160 u-mobile-top-padding-40 u-mobile-bottom-padding-40\">\n    <div class=\"container\">\n        <div class=\"nsw-o-post-info\">\n            <h2 class=\"nsw-a-paragraph -h2 -u-bottom-positive-16 u-text-uppercase\"><span class=\"has-nswc-gradient-color\">Summary<\/span><\/h2>\n            <div class=\"row\">\n            <div class=\"col-md-7 d-flex flex-column nsw-o-post-info__col-left\">\n                                    <div class=\"nsw-o-post-info__desc nsw-a-paragraph -h4 mb-lg-0 mb-4 js-showMoreByHeight__container\">\n                        Arion Banki is one of the largest banks in Iceland, serving retail and corporate clients and holding nearly 30% of the country\u2019s current account market share. The institution provides a broad range of financial services, from retail and mortgage banking to wealth management. The bank required its own IT service management system to replace solutions delivered and maintained by external vendors. Sii Poland provided consulting services and designed the integration of Atlassian tools, preparing the bank to operate on a consistent, internally managed system. \n                    <\/div>\n                                                       <div class=\"nsw-o-post-info__list mt-auto u-top-padding-30 u-mobile-top-padding-8\">\n                           <h4 class=\"nsw-a-paragraph -h4\"><b>Key results<\/b><\/h4>\n                           <div class=\"nsw-o-short-numbers -left u-margin-positive-24\">\n                               <div class=\"row d-flex flex-row flex-wrap justify-content-between\">\n                                                                                                                     <div class=\"col-md-5 col-sm-6 col-12 nsw-o-short-numbers__column\">\n                                               <div class=\"nsw-o-short-numbers__item\">\n                                                   <p class=\"nsw-o-short-numbers__title\">\n                                                       Full independence from external vendors\u2019 systems\n                                                   <\/p>\n                                               <\/div>\n                                           <\/div>\n                                                                                                                                                            <div class=\"col-md-5 col-sm-6 col-12 nsw-o-short-numbers__column\">\n                                               <div class=\"nsw-o-short-numbers__item\">\n                                                   <p class=\"nsw-o-short-numbers__title\">\n                                                       Improved control over business processes\n                                                   <\/p>\n                                               <\/div>\n                                           <\/div>\n                                                                                                         <\/div>\n                           <\/div>\n                       <\/div>\n                            <\/div>\n            <div class=\"col-md-4 offset-md-1 nsw-o-post-info__col-right js-showMoreByHeight u-hidden-on-mobile\" data-height-breakpoint=\"360\" data-check-only-height=\"1\" data-is-only-text-node=\"0\">\n                <div class=\"nsw-o-post-info__sidebar js-showMoreByHeight__container\">\n                                    <\/div>\n                <a  href=\"#\" class=\"nsw-a-button -link u-margin-positive-14 u-mobile-top-positive-16 js-showMoreByHeight__moreBtn u-hidden\" target=_blank   rel=\"nofollow\" >\n        <span>Show more<\/span>\n    <\/a>\n                <a  href=\"#\" class=\"nsw-a-button -link u-margin-positive-14 u-mobile-top-positive-16 js-showMoreByHeight__lessBtn u-hidden\" target=_blank   rel=\"nofollow\" >\n        <span>Show less<\/span>\n    <\/a>\n            <\/div>\n                <div class=\"col-md-4 offset-md-1 nsw-o-post-info__col-right js-showMoreByHeight u-hidden-on-desktop\" data-height-breakpoint=\"68\" data-check-only-height=\"1\" data-is-only-text-node=\"0\">\n                    <div class=\"nsw-o-post-info__sidebar js-showMoreByHeight__container\">\n                                            <\/div>\n                    <a  href=\"#\" class=\"nsw-a-button -link u-margin-positive-14 u-mobile-top-positive-16 js-showMoreByHeight__moreBtn u-hidden\" target=_blank   rel=\"nofollow\" >\n        <span>Show more<\/span>\n    <\/a>\n                    <a  href=\"#\" class=\"nsw-a-button -link u-margin-positive-14 u-mobile-top-positive-16 js-showMoreByHeight__lessBtn u-hidden\" target=_blank   rel=\"nofollow\" >\n        <span>Show less<\/span>\n    <\/a>\n                <\/div>\n        <\/div>\n        <\/div>\n    <\/div>\n<\/section><section class=\"wp-block-nsw-block-section nsw-section  section-394b2788-f55f-4981-93ff-e2b0da43b618\" id=\"\"><style type=\"text\/css\">.section-394b2788-f55f-4981-93ff-e2b0da43b618 { padding-top:0px;padding-bottom:80px; }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-394b2788-f55f-4981-93ff-e2b0da43b618 {  } }<\/style><div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-5c3ab70a-0d33-491f-af3c-75d81323b5e0 .nsw-m-title-block__title, .header-5c3ab70a-0d33-491f-af3c-75d81323b5e0 .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-5c3ab70a-0d33-491f-af3c-75d81323b5e0 .nsw-m-title-block__title, .header-5c3ab70a-0d33-491f-af3c-75d81323b5e0 .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-5c3ab70a-0d33-491f-af3c-75d81323b5e0 -h2 -uppercase -t2 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">Limitations of the outsourcing model in IT process management<\/mark><\/h2><p class=\"nsw-m-title-block__subtitle \"><\/p><\/header><\/div>\n\n<div class=\"wp-block-sii-nsw-container container container-1ee2c9ef-1de5-4d8d-ba36-757164081e8b\"><style type=\"text\/css\">.container-1ee2c9ef-1de5-4d8d-ba36-757164081e8b { margin-top:24px; }\n                         @media screen and (max-width: 991px) { .container-1ee2c9ef-1de5-4d8d-ba36-757164081e8b {  } }<\/style><div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-nsw-p-2-font-size\">Until then, the bank relied on an IT Service Management system delivered by external vendors to support its day-to-day operational processes. This model resulted in dependency on third-party services and limited the bank\u2019s ability to independently manage its IT environment.<\/p>\n\n<p class=\"has-nsw-p-2-font-size\">Arion Banki required a solution that would enable it to take ownership of key IT processes, unify the way IT teams worked, and centralize process handling within a single environment. The objective was to organize and standardize the operational model, creating a solid foundation for further optimization.<\/p>\n\n<p class=\"has-nsw-p-2-font-size\">To carry out this transformation securely and in line with proven practices, Arion Banki decided to cooperate with Sii Poland \u2013 an Atlassian Platinum Solution Partner with extensive experience in designing and implementing Atlassian tools, supported by experts from a dedicated Atlassian Competence Center.<\/p><\/div><\/section><section class=\"wp-block-nsw-block-section nsw-section  section-97ce3b6f-f891-460f-9d6e-a2149e37e7e9\" id=\"\"><style type=\"text\/css\">.section-97ce3b6f-f891-460f-9d6e-a2149e37e7e9 { padding-top:40px;padding-bottom:80px;background:linear-gradient(180deg, rgba(245, 249, 254, 0) 35.51%, rgba(245, 249, 254, 0.48) 55.73%, rgba(245, 249, 254, 1) 78.08%); }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-97ce3b6f-f891-460f-9d6e-a2149e37e7e9 { padding-top:56px;padding-bottom:16px; } }<\/style><div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-e82bc1e2-cb55-4bd6-b223-49b6000e449c .nsw-m-title-block__title, .header-e82bc1e2-cb55-4bd6-b223-49b6000e449c .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-e82bc1e2-cb55-4bd6-b223-49b6000e449c .nsw-m-title-block__title, .header-e82bc1e2-cb55-4bd6-b223-49b6000e449c .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-e82bc1e2-cb55-4bd6-b223-49b6000e449c -h2 -uppercase -t2 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">Comprehensive consulting services and target architecture design <\/mark><\/h2><p class=\"nsw-m-title-block__subtitle \"><\/p><\/header><\/div>\n\n<div class=\"wp-block-sii-nsw-container container container-3943ec9d-249d-48aa-a1e6-c7274a41333a\"><style type=\"text\/css\">.container-3943ec9d-249d-48aa-a1e6-c7274a41333a {  }\n                         @media screen and (max-width: 991px) { .container-3943ec9d-249d-48aa-a1e6-c7274a41333a {  } }<\/style><div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p>Sii experts delivered the service in two key phases: consulting on the existing environment and designing a target solution aligned with the bank\u2019s needs. This approach ensured a secure transition to an internal ITSM (IT Service Management) system and enabled precise planning of the Atlassian tools integration.<\/p>\n\n<p>The scope of work included:<\/p>\n\n<ul class=\"wp-block-list is-style-checked-gradient\"><li class=\"has-nsw-h-4-font-size\">Consulting and designing the integration of two external Jira Software Server applications into Jira Service Management hosted in Atlassian Cloud, with Arion Bank established as the owner of the environment<\/li>\n\n<li>Analysis, optimization, and implementation of tools from the Atlassian ecosystem, including Jira Service Management, Confluence, Insight, Opsgenie, and Statuspage modules<\/li>\n\n<li>Integration of the Atlassian platform with external systems (GIT, PowerBI)<\/li>\n\n<li class=\"has-nsw-h-4-font-size\">Provision of licensing advisory services<\/li><\/ul>\n\n<p>The project was delivered using the Agile model, enabling ongoing consultations with the bank\u2019s teams, rapid response to changes, and iterative adjustment of the scope throughout subsequent implementation stages.<\/p><\/div><\/section><section class=\"wp-block-nsw-block-section nsw-section  section-ab6f852d-eb24-41fc-81da-4be6410fcdea\" id=\"\"><style type=\"text\/css\">.section-ab6f852d-eb24-41fc-81da-4be6410fcdea { padding-top:40px;padding-bottom:20px;background:linear-gradient(180deg, rgba(245, 249, 254, 0) 35.51%, rgba(245, 249, 254, 0.48) 55.73%, rgba(245, 249, 254, 1) 78.08%); }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-ab6f852d-eb24-41fc-81da-4be6410fcdea { padding-top:56px;padding-bottom:16px; } }<\/style><div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-e16955a2-d6ba-46ba-a0ee-e3c1ca74f994 .nsw-m-title-block__title, .header-e16955a2-d6ba-46ba-a0ee-e3c1ca74f994 .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-e16955a2-d6ba-46ba-a0ee-e3c1ca74f994 .nsw-m-title-block__title, .header-e16955a2-d6ba-46ba-a0ee-e3c1ca74f994 .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-e16955a2-d6ba-46ba-a0ee-e3c1ca74f994 -h2 -uppercase -t2 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">Central IT environment and improved performance of key processes <\/mark><\/h2><p class=\"nsw-m-title-block__subtitle \"><\/p><\/header><\/div>\n\n<div class=\"wp-block-sii-nsw-container container container-4e80f5a1-6eba-4d3c-9e72-42c9756db892\"><style type=\"text\/css\">.container-4e80f5a1-6eba-4d3c-9e72-42c9756db892 {  }\n                         @media screen and (max-width: 991px) { .container-4e80f5a1-6eba-4d3c-9e72-42c9756db892 {  } }<\/style><div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-nsw-p-2-font-size\">The implementation of an internal IT system based on Atlassian Cloud enabled Arion Bank to eliminate dependency on external vendors for process handling and transfer key activities to an internally managed environment. As a result, the institution gained full control over its IT services and established a more stable foundation for further development.<\/p>\n\n<p class=\"has-nsw-p-2-font-size\">Migrating process handling from three separate tools into a single solution streamlined daily operations and ensured transparency in task allocation and communication between teams. The implemented critical incident management process enabled faster response to high-priority events, while automation of selected internal activities reduced manual work and generated time and cost savings.<\/p>\n\n<p class=\"has-nsw-p-2-font-size\">Centralizing key business processes within one tool improved operational oversight and facilitated ongoing coordination across the entire IT environment.<\/p><\/div><\/section><section class=\"wp-block-nsw-block-section nsw-section  section-06c1118e-993c-4388-ae53-2bb130af9df4\" id=\"\"><style type=\"text\/css\">.section-06c1118e-993c-4388-ae53-2bb130af9df4 { padding-top:40px;padding-bottom:20px;background:linear-gradient(152deg, rgba(245, 249, 254, 0) 35.51%, rgba(245, 249, 254, 0.48) 55.73%, rgba(245, 249, 254, 1) 78.08%); }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-06c1118e-993c-4388-ae53-2bb130af9df4 { padding-top:10px;padding-bottom:30px; } }<\/style><div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-e66fc7fc-2c4f-48a8-a572-5e65b1ea35d9 .nsw-m-title-block__title, .header-e66fc7fc-2c4f-48a8-a572-5e65b1ea35d9 .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-e66fc7fc-2c4f-48a8-a572-5e65b1ea35d9 .nsw-m-title-block__title, .header-e66fc7fc-2c4f-48a8-a572-5e65b1ea35d9 .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-e66fc7fc-2c4f-48a8-a572-5e65b1ea35d9 -h2 -uppercase -ph3 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \">Key <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">results<\/mark><\/h2><p class=\"nsw-m-title-block__subtitle \"><\/p><\/header><\/div>\n\n<div class=\"wp-block-sii-nsw-container container container-a1041d16-ecc8-455b-a7d6-8e4d14135331\"><style type=\"text\/css\">.container-a1041d16-ecc8-455b-a7d6-8e4d14135331 { margin-top:60px; }\n                         @media screen and (max-width: 991px) { .container-a1041d16-ecc8-455b-a7d6-8e4d14135331 { margin-top:20px; } }<\/style><ul class=\"wp-block-list is-style-checked-gradient\"><li class=\"has-nsw-p-4-font-size\">Migration of process handling from multiple tools to a single environment<\/li>\n\n<li>Transparent task allocation and improved communication flow<\/li>\n\n<li>Implementation of a critical incident management process<\/li>\n\n<li>Automation of selected internal processes<\/li>\n\n<li>Full independence from external vendors\u2019 systems<\/li>\n\n<li class=\"has-nsw-p-4-font-size\">Improved control over business processes<\/li><\/ul><\/div><\/section><section class=\"wp-block-nsw-block-section nsw-section  section-9c96f539-7c0b-482d-b8db-6472d89014ed\" id=\"\"><style type=\"text\/css\">.section-9c96f539-7c0b-482d-b8db-6472d89014ed {  }\n     \t\t\t\t\t @media screen and (max-width: 991px) { .section-9c96f539-7c0b-482d-b8db-6472d89014ed {  } }<\/style><div 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type=\"text\/css\">.container-94020b24-3446-4ded-99bf-65a3452ed893 { margin-top:50px; }\n                         @media screen and (max-width: 991px) { .container-94020b24-3446-4ded-99bf-65a3452ed893 { margin-top:20px; } }<\/style><div class=\"nsw-o-offer-contact-form\" id=\"nsw-o-offer-contact-form\">\n\n    <form id=\"nswOfferFormBlock\" name=\"form_expert_contact\" action=\"\" method=\"POST\" class=\"js-form js-form-scrollMobile\" onsubmit=\"event.preventDefault()\" novalidate>\n        <div class=\"row d-flex flex-column-reverse flex-lg-row js-form-initial\">\n            <div class=\"col-lg-10\">\n                <div class=\"nsw-o-offer-contact-form__form  d-flex flex-wrap \">\n                    <div class=\"js-hidden-inputs\"><input type=\"hidden\" name=\"correlation_id\" id=\"correlation_id\" value=\"\"><input type=\"hidden\" name=\"language_site\" id=\"language_site\" value=\"en\"><input type=\"hidden\" name=\"msd365mkttr\" id=\"msd365mkttr\" value=\"\"><input 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value=\"907000005\"><input type=\"hidden\" name=\"frm_xpnd\" id=\"frm_xpnd\" value=\"form_nsw_offer_contact\"><input type=\"hidden\" name=\"Source\" id=\"Source\" value=\"form_nsw_offer_contact\"><input type=\"hidden\" name=\"Site\" id=\"Site\" value=\"sii.pl\"><input type=\"hidden\" name=\"privacy_policy_delivered\" id=\"privacy_policy_delivered\" value=\"on\"><input type=\"hidden\" id=\"gclid_field\" name=\"gclid_field\" value=\"\"><\/div>\n                    <div class=\"box -credentials d-flex flex-wrap\">\n                        <label class=\"nsw-m-input-line  frow\" for=\"name\">\n    <span class=\"nsw-m-input-line__label d-block\">\n        First name<span class=\"nsw-m-input-line__required\">*<\/span>\n            <\/span>\n        <input \n            \n            data-allowed-chars=\"\u00c5\u00c9\u00c0\u00c4\u00d6\u1e9e\u00dc\u0104\u015a\u0106\u0179\u017b\u0141\u0118\u0106\u0143\u00d3\u0105\u015b\u0107\u017a\u017c\u0142\u00f3\u0119\u0107\u0144\u00e4\u00f6\u00df\u00fc\u00e0\u00e9\u00e5&#039; \"\n            class=\"input-text required \"\n            name=\"name\"\n            id=\"name\"\n            value=\"\"\n                                        >\n    <span class=\"nsw-m-input-line__helper-text\"><\/span>\n            <span class=\"nsw-m-input-line__error js-require-error u-hidden\">First name is required<\/span>\n        <span class=\"nsw-m-input-line__error js-format-error u-hidden\">This field must contain only letters and special characters<\/span>\n    \n<\/label>\n                        <label class=\"nsw-m-input-line  frow\" for=\"surname\">\n    <span class=\"nsw-m-input-line__label d-block\">\n        Surname<span class=\"nsw-m-input-line__required\">*<\/span>\n            <\/span>\n        <input \n            \n            data-allowed-chars=\"\u00c5\u00c9\u00c0\u00c4\u00d6\u1e9e\u00dc\u0104\u015a\u0106\u0179\u017b\u0141\u0118\u0106\u0143\u00d3\u0105\u015b\u0107\u017a\u017c\u0142\u00f3\u0119\u0107\u0144\u00e4\u00f6\u00df\u00fc\u00e0\u00e9\u00e5&#039; -\"\n            class=\"input-text required \"\n            name=\"surname\"\n            id=\"surname\"\n            value=\"\"\n                                        >\n    <span class=\"nsw-m-input-line__helper-text\"><\/span>\n            <span class=\"nsw-m-input-line__error js-require-error u-hidden\">Surname is required<\/span>\n        <span class=\"nsw-m-input-line__error js-format-error u-hidden\">This field must contain only letters and special characters<\/span>\n    \n<\/label>\n                        <div class=\"frow\">\n                            <label class=\"nsw-m-input-line  \" for=\"email\">\n    <span class=\"nsw-m-input-line__label d-block\">\n        E-mail<span class=\"nsw-m-input-line__required\">*<\/span>\n            <\/span>\n        <input \n            type=email\n            data-allowed-chars=\"\"\n            class=\"input-text required js-mail-auto-complete\"\n            name=\"email\"\n            id=\"email\"\n            value=\"\"\n                                        >\n    <span class=\"nsw-m-input-line__helper-text\"><\/span>\n            <span class=\"nsw-m-input-line__error js-require-error u-hidden\">E-mail address is required<\/span>\n        <span class=\"nsw-m-input-line__error js-format-error u-hidden\">Please enter a valid email address<\/span>\n    \n<\/label>\n                        <\/div>\n                        <label class=\"nsw-m-input-line  frow\" for=\"phone\">\n    <span class=\"nsw-m-input-line__label d-block\">\n        Phone number    <\/span>\n        <input \n            type=tel\n            data-allowed-chars=\"\"\n            class=\"input-text  \"\n            name=\"phone\"\n            id=\"phone\"\n            value=\"\"\n                                                    maxlength=\"14\"\n                >\n    <span class=\"nsw-m-input-line__helper-text\"><\/span>\n        <span class=\"nsw-m-input-line__error js-format-error u-hidden\">Please enter a valid phone number<\/span>\n    \n<\/label>\n                    <\/div>\n                    <div class=\"box\">\n                                                <p class=\"nsw-m-drag-and-drop__lab\">Your file<\/p>\n\n<div class=\"nsw-m-drag-and-drop d-flex flex-column justify-content-center align-items-center nsw-o-offer-contact-form__file-upload js-drag-and-drop mt-3 js-input-container\">\n            <input type=\"file\" class=\" u-hidden\"  name=\"upload_file\"     id=\"form_upload_file\"  class=\"nsw-m-drag-and-drop__input\"  value=\"\" accept=\".doc,.docx,.pdf,application\/msword,application\/vnd.ms-office,application\/vnd.openxmlformats-officedocument.wordprocessingml.document,application\/zip,application\/msword,application\/x-zip,application\/pdf,application\/force-download,application\/x-download,binary\/octet-stream,application\/x-pdf\"\/>\n        <div class=\"nsw-m-drag-and-drop__uploaded-files js-uploaded-files-container u-hidden\">\n        <span>Uploaded file:<\/span>\n        <ul>\n            <li class=\"d-flex flex-row justify-content-center\">\n                <?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<svg width=\"9px\" height=\"12px\" viewBox=\"0 0 9 12\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n    <!-- Generator: Sketch 60.1 (88133) - https:\/\/sketch.com -->\n    <title>file_icon<\/title>\n    <desc>Created with Sketch.<\/desc>\n    <g id=\"New_JobOffer\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n     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class=\"js-uploaded-file-name\"><\/p>\n                <a href=\"#\" class=\"remove-file js-remove-file-from-dropdown\" rel=\"nofollow\" >\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M 15 4 C 14.476563 4 13.941406 4.183594 13.5625 4.5625 C 13.183594 4.941406 13 5.476563 13 6 L 13 7 L 7 7 L 7 9 L 8 9 L 8 25 C 8 26.644531 9.355469 28 11 28 L 23 28 C 24.644531 28 26 26.644531 26 25 L 26 9 L 27 9 L 27 7 L 21 7 L 21 6 C 21 5.476563 20.816406 4.941406 20.4375 4.5625 C 20.058594 4.183594 19.523438 4 19 4 Z M 15 6 L 19 6 L 19 7 L 15 7 Z M 10 9 L 24 9 L 24 25 C 24 25.554688 23.554688 26 23 26 L 11 26 C 10.445313 26 10 25.554688 10 25 Z M 12 12 L 12 23 L 14 23 L 14 12 Z M 16 12 L 16 23 L 18 23 L 18 12 Z M 20 12 L 20 23 L 22 23 L 22 12 Z\"\/><\/svg>\n                <\/a>\n            <\/li>\n        <\/ul>\n    <\/div>\n    <div class=\"nsw-m-drag-and-drop__logo d-flex w-80 justify-content-center justify-content-lg-center\">\n            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      Drag &amp; drop file\n    <\/span>\n<\/span>\n                <span class=\"nsw-a-icon-label-simple d-flex js-choose-file -primary u-hidden-on-mobile\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.348\" height=\"12\" viewBox=\"0 0 15.348 12\">\n  <path id=\"XMLID_52_\" d=\"M52.027,73.267a1.512,1.512,0,0,0-1.229-.623h-.371v-1A1.525,1.525,0,0,0,48.9,70.122H44.444a.977.977,0,0,1-.683-.28l-.7-.7a1.51,1.51,0,0,0-1.075-.445H38.5a1.525,1.525,0,0,0-1.524,1.527v8.886A1.542,1.542,0,0,0,38.521,80.7H49.235a1.525,1.525,0,0,0,1.457-1.072l1.566-5.005A1.515,1.515,0,0,0,52.027,73.267Zm-14.49-3.04a.968.968,0,0,1,.963-.967h3.485a.983.983,0,0,1,.683.28l.7.7a1.51,1.51,0,0,0,1.075.445H48.9a.968.968,0,0,1,.967.963v1H40.062A1.526,1.526,0,0,0,38.6,73.712l-1.072,3.419v-6.9Zm14.182,4.231-1.566,5.005a.958.958,0,0,1-.921.676H38.517a.982.982,0,0,1-.939-1.275l1.559-4.984a.958.958,0,0,1,.921-.676H50.794a.954.954,0,0,1,.778.392A.94.94,0,0,1,51.719,74.458Z\" transform=\"translate(-36.979 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d=\"M52.027,73.267a1.512,1.512,0,0,0-1.229-.623h-.371v-1A1.525,1.525,0,0,0,48.9,70.122H44.444a.977.977,0,0,1-.683-.28l-.7-.7a1.51,1.51,0,0,0-1.075-.445H38.5a1.525,1.525,0,0,0-1.524,1.527v8.886A1.542,1.542,0,0,0,38.521,80.7H49.235a1.525,1.525,0,0,0,1.457-1.072l1.566-5.005A1.515,1.515,0,0,0,52.027,73.267Zm-14.49-3.04a.968.968,0,0,1,.963-.967h3.485a.983.983,0,0,1,.683.28l.7.7a1.51,1.51,0,0,0,1.075.445H48.9a.968.968,0,0,1,.967.963v1H40.062A1.526,1.526,0,0,0,38.6,73.712l-1.072,3.419v-6.9Zm14.182,4.231-1.566,5.005a.958.958,0,0,1-.921.676H38.517a.982.982,0,0,1-.939-1.275l1.559-4.984a.958.958,0,0,1,.921-.676H50.794a.954.954,0,0,1,.778.392A.94.94,0,0,1,51.719,74.458Z\" transform=\"translate(-36.979 -68.7)\" \/>\n<\/svg>\n\n\n    <span class=\"nsw-a-icon-label-simple__label\">\n        Choose from your files\n    <\/span>\n<\/span>\n            <\/div>\n    <div class=\"nsw-m-drag-and-drop__title\">\n        Acceptable files: doc, docx, pdf. 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