{"id":20921,"date":"2020-02-28T11:54:13","date_gmt":"2020-02-28T11:54:13","guid":{"rendered":"https:\/\/new-www.sii.pl\/?post_type=case-study&#038;p=20921"},"modified":"2025-02-20T14:03:44","modified_gmt":"2025-02-20T14:03:44","slug":"sii-shared-service-center-ssc-30-faster-document-processing-for-7500-employees-across-15-locations","status":"publish","type":"case-study","link":"https:\/\/sii.pl\/en\/case-study\/sii-shared-service-center-ssc-30-faster-document-processing-for-7500-employees-across-15-locations\/","title":{"rendered":"Sii Shared Service Center (SSC): 30% faster document processing for 7,500+ employees across 15 locations"},"content":{"rendered":"<h2>The challenge<\/h2>\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<p>Centralization of the process of\u00a0handling documentation in Sii, in order to:<\/p>\n<ul>\n<li>Shorten document handling time,<\/li>\n<li>Reduce costs.<\/li>\n<\/ul>\n<\/div>\n<h2>What we did<\/h2>\n<p>We have created a specialized Shared Services Center unit in Lublin that took over documentation handling process from 9 administration teams and we introduced:<\/p>\n<ul>\n<li>Process standardization &#8211; changes in the verified processes and guidelines,<\/li>\n<li>Preparation of BI reports and responsibility matrix (RACI),<\/li>\n<li>Defining qualitative and quantitative KPIs.<\/li>\n<\/ul>\n<h2>Effects<\/h2>\n<ul>\n<li>Higher quality of documentation handling service (98% vs 94%),<\/li>\n<li>Higher effectiveness of specialists,<\/li>\n<li>Shortening of document handling time,<\/li>\n<li>Cost reduction.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The challenge Centralization of the process of\u00a0handling documentation in Sii, in order to: Shorten document handling time, Reduce costs. What &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.pl\/en\/case-study\/sii-shared-service-center-ssc-30-faster-document-processing-for-7500-employees-across-15-locations\/\">Continued<\/a><\/p>\n","protected":false},"author":33,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[4132,4493],"industry":[1653],"client":[1543],"technologies":[4288,2260],"country":[],"class_list":["post-20921","case-study","type-case-study","status-publish","hentry","offering-bpo","offering-consulting","industry-software-vendors","client-sii-en","technologies-microsoft-dynamics-ax-en","technologies-power-bi"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study\/20921"}],"collection":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/users\/33"}],"wp:attachment":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/media?parent=20921"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/offering?post=20921"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/industry?post=20921"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/client?post=20921"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/technologies?post=20921"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/country?post=20921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}