{"id":45094,"date":"2021-06-02T08:02:27","date_gmt":"2021-06-02T08:02:27","guid":{"rendered":"https:\/\/sii.pl\/?post_type=case-study&#038;p=45094"},"modified":"2022-09-28T15:00:00","modified_gmt":"2022-09-28T15:00:00","slug":"accredited-itil-4-foundation-trainings","status":"publish","type":"case-study","link":"https:\/\/sii.pl\/en\/case-study\/accredited-itil-4-foundation-trainings\/","title":{"rendered":"Accredited ITIL\u00ae 4 Foundation Trainings"},"content":{"rendered":"<h2>The challenge<\/h2>\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">The client needed to train 400 people in 4 languages (Polish, English, Swedish and French) from 26 countries in the ITIL\u00ae4 Foundation and prepare them for the accredited exam.<\/div>\n<h2>What we did<\/h2>\n<ul>\n<li>Discussed the needs and expectations of the client regarding the training.<\/li>\n<li>Empowered the client to be a leading decision-maker with regard to the final form of the training.<\/li>\n<li>Presented the training for all participants in 4 languages, among others for Australia and other countries at night (CET) for 4 days for several hours.<\/li>\n<li>Conducted the accredited ITIL\u00ae 4 Foundation exam (at great pass rate).<\/li>\n<\/ul>\n<h2>Benefits for the client<\/h2>\n<ul>\n<li>Extraordinary flexibility of the delivery team.<\/li>\n<li>Acquired knowledge about creating, maintaining, and defining the value of the service in accordance with the ITIL\u00ae best practices<br \/>\nExchange of experiences in the field of customer service management practices and forms of cooperation with clients with different priorities.<\/li>\n<li>Passing the ITIL\u00ae 4 Foundation exam by the participants.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The challenge The client needed to train 400 people in 4 languages (Polish, English, Swedish and French) from 26 countries &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.pl\/en\/case-study\/accredited-itil-4-foundation-trainings\/\">Continued<\/a><\/p>\n","protected":false},"author":48,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[1651],"industry":[1656],"client":[1563],"technologies":[2140],"country":[],"class_list":["post-45094","case-study","type-case-study","status-publish","hentry","offering-trainings","industry-automotive","client-volvo-it-en","technologies-itil-2"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study\/45094"}],"collection":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/users\/48"}],"wp:attachment":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/media?parent=45094"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/offering?post=45094"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/industry?post=45094"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/client?post=45094"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/technologies?post=45094"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/country?post=45094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}