{"id":45453,"date":"2021-06-08T14:24:14","date_gmt":"2021-06-08T14:24:14","guid":{"rendered":"https:\/\/sii.pl\/?post_type=case-study&#038;p=45453"},"modified":"2022-06-30T10:31:01","modified_gmt":"2022-06-30T10:31:01","slug":"salesforce-field-service-implementation","status":"publish","type":"case-study","link":"https:\/\/sii.pl\/en\/case-study\/salesforce-field-service-implementation\/","title":{"rendered":"Salesforce Field Service implementation"},"content":{"rendered":"<h2>The challenge<\/h2>\n<p>The client&#8217;s need was to create a system that supports field services, tracks both service tickets and cross-selling of spare parts.<\/p>\n<h2>What we did<\/h2>\n<ul>\n<li>Implemented Salesforce Service Cloud<\/li>\n<li>Modified Salesforce data model to meet client&#8217;s need<\/li>\n<li>Installed and configured Field Service Lightning including:<br \/>\n&#8211; personalized dashboards<br \/>\n&#8211; case management<br \/>\n&#8211; ticket time tracking<br \/>\n&#8211; database of the serviced vehicles<\/li>\n<li>Created custom solution for appointment cost calculation<\/li>\n<\/ul>\n<h2>Effects<\/h2>\n<div class=\"sii-rl-reference-lang-background ng-scope\" data-ng-repeat=\"item in ViewModel.referenceModel.ReferenceLanguages\" data-ng-show=\"ViewModel.SelectedLanguage.Value==item.LangName\">\n<div class=\"sii-rl-content-item sii-rl-effects\">\n<div class=\"sii-rl-content-item-value sii-rl-effects-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<ul>\n<li class=\"ng-binding\">Higher productivity of the entire service team,<\/li>\n<li class=\"ng-binding\">Easier tracking of costs,<\/li>\n<li class=\"ng-binding\">Increased customer satisfaction,<\/li>\n<li class=\"ng-binding\">All necessary information and changes are in one place<\/li>\n<li class=\"ng-binding\">Increased profits by upselling<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The challenge The client&#8217;s need was to create a system that supports field services, tracks both service tickets and cross-selling &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.pl\/en\/case-study\/salesforce-field-service-implementation\/\">Continued<\/a><\/p>\n","protected":false},"author":39,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[3815],"industry":[1656],"client":[4924],"technologies":[1848,4932,4933,4936],"country":[],"class_list":["post-45453","case-study","type-case-study","status-publish","hentry","offering-salesforce","industry-automotive","client-shift-electric-mobility-en","technologies-salesforce","technologies-salesforce-dx-salesforce","technologies-salesforce-field-service-lightning-salesforce-sales-cloud","technologies-salesforce-service-cloud-en"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study\/45453"}],"collection":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/users\/39"}],"wp:attachment":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/media?parent=45453"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/offering?post=45453"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/industry?post=45453"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/client?post=45453"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/technologies?post=45453"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/country?post=45453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}