{"id":51115,"date":"2021-10-27T14:05:32","date_gmt":"2021-10-27T14:05:32","guid":{"rendered":"https:\/\/sii.pl\/?post_type=case-study&#038;p=51115"},"modified":"2022-06-30T10:40:28","modified_gmt":"2022-06-30T10:40:28","slug":"salesforce-sales-cloud-support-services","status":"publish","type":"case-study","link":"https:\/\/sii.pl\/en\/case-study\/salesforce-sales-cloud-support-services\/","title":{"rendered":"Salesforce Sales Cloud \u2013 support services"},"content":{"rendered":"<h2>The challenge<\/h2>\n<p>The client was looking for high-quality first- and second-line support services for the Salesforce Sales Cloud platform. Also, there was a need to set up all processes and development environments for CI\/CD.<\/p>\n<h2>What we did<\/h2>\n<ul>\n<li>Identified and verified errors<\/li>\n<li>Supported the requests which were not errors<\/li>\n<li>Supported the system and database administrators<\/li>\n<li>Analyzed root causes and verified errors and various issues concerning the system\u2019s behavior<\/li>\n<li>Fixed or bypassed the identified issues<\/li>\n<li>Created a requirements analysis for change requests<\/li>\n<li>Set up the CI\/CD environment<\/li>\n<\/ul>\n<h2>Effects<\/h2>\n<ul>\n<li>Salesforce system is stable and running properly<\/li>\n<li>System\u2019s users and business administrators are constantly supported<\/li>\n<li>Work efficiency was increased through self-service<\/li>\n<li>Business-IT communication was improved<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The challenge The client was looking for high-quality first- and second-line support services for the Salesforce Sales Cloud platform. Also, &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.pl\/en\/case-study\/salesforce-sales-cloud-support-services\/\">Continued<\/a><\/p>\n","protected":false},"author":48,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[3815],"industry":[1655],"client":[5141],"technologies":[1848],"country":[],"class_list":["post-51115","case-study","type-case-study","status-publish","hentry","offering-salesforce","industry-high-tech-semiconductors","client-sumitomo-en","technologies-salesforce"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study\/51115"}],"collection":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/users\/48"}],"wp:attachment":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/media?parent=51115"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/offering?post=51115"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/industry?post=51115"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/client?post=51115"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/technologies?post=51115"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/country?post=51115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}