{"id":55723,"date":"2022-03-18T09:23:04","date_gmt":"2022-03-18T09:23:04","guid":{"rendered":"https:\/\/sii.pl\/?post_type=case-study&#038;p=55723"},"modified":"2025-07-17T10:45:32","modified_gmt":"2025-07-17T10:45:32","slug":"dynamics-365-crm-sales-implementation","status":"publish","type":"case-study","link":"https:\/\/sii.pl\/en\/case-study\/dynamics-365-crm-sales-implementation\/","title":{"rendered":"Dynamics 365 solution for B2B sales department"},"content":{"rendered":"<h2>The challenge<\/h2>\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"sii-rl-content-item sii-rl-businessNeed\">\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div>\n<div class=\"ng-scope\">\n<div class=\"ng-binding\">The client needed to build a dedicated solution supporting sales and the bidding and ordering process, along with improving work ergonomics and data organization.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2>What we did<\/h2>\n<ul style=\"font-weight: 400;\">\n<li>Identified the needs and requirements of CM and API departments<\/li>\n<li>Implemented a CRM platform based on MS Dynamics 365 environment<\/li>\n<li>Centralized and integrated customer data from different systems<\/li>\n<li>Provided system maintenance support based on SLA\u200b<\/li>\n<\/ul>\n<h2>Benefits for the client<\/h2>\n<ul>\n<li>Obtaining a user-friendly solution fully adjusted to the client\u2019s needs<\/li>\n<li>Enabling support for the key activities within the Sales B2B department<\/li>\n<li>Facilitating the daily work of sales representatives with a functional and accessible tool\u200b<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The challenge The client needed to build a dedicated solution supporting sales and the bidding and ordering process, along with &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.pl\/en\/case-study\/dynamics-365-crm-sales-implementation\/\">Continued<\/a><\/p>\n","protected":false},"author":39,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[5275],"industry":[1658],"client":[4483],"technologies":[5201,4524],"country":[6076],"class_list":["post-55723","case-study","type-case-study","status-publish","hentry","offering-dynamics-365-d365","industry-healthcare","client-polpharma-en","technologies-azure-en","technologies-ms-power-automate-2","country-poland"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study\/55723"}],"collection":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/users\/39"}],"wp:attachment":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/media?parent=55723"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/offering?post=55723"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/industry?post=55723"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/client?post=55723"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/technologies?post=55723"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/country?post=55723"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}