{"id":55977,"date":"2022-03-22T12:59:37","date_gmt":"2022-03-22T12:59:37","guid":{"rendered":"https:\/\/sii.pl\/?post_type=case-study&#038;p=55977"},"modified":"2022-03-22T13:01:45","modified_gmt":"2022-03-22T13:01:45","slug":"support-team-for-sugar-crm","status":"publish","type":"case-study","link":"https:\/\/sii.pl\/en\/case-study\/support-team-for-sugar-crm\/","title":{"rendered":"Support Team for Sugar CRM"},"content":{"rendered":"<h2>The challenge<\/h2>\n<p>The client reported problems with the current CRM solution becouse of poor scalability of the solution, and the fact that the old CRM system generated a large number of failures that were reported almost every day. In addition, the client wanted to:<\/p>\n<ul>\n<li>Continue to provide support for end users<\/li>\n<li>Provide new features to the application stack<\/li>\n<li>Deploy application stack to new regions<\/li>\n<\/ul>\n<h2>What we did<\/h2>\n<ul>\n<li>Migrated of current applications and environments to\u00a0the Microsoft Azure Cloud while providing continuous\u00a0support for the end users during the process.\u200b<\/li>\n<li>Conducted code refactoring and transition from Java to .NET Configuring<\/li>\n<li>Set up Microsoft Azure Monitor for monitoring\u00a0services<\/li>\n<\/ul>\n<h2>Benefits for the client<\/h2>\n<ul>\n<li>Successful migration to Microsoft Azure cloud\u00a0solved the problem of\u00a0failures and poor scalability<\/li>\n<li>Stable and consistent production, test and UAT environments increased the stability of services<\/li>\n<li>Reduction of\u00a0down-times when incidents happen<\/li>\n<li>A solution that is able to monitor the individual functions of each interface allows the problem to be fixed before a customer request arrives<\/li>\n<li>In the future, when implementing the new CRM, the change process will be much easier to perform<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The challenge The client reported problems with the current CRM solution becouse of poor scalability of the solution, and the &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.pl\/en\/case-study\/support-team-for-sugar-crm\/\">Continued<\/a><\/p>\n","protected":false},"author":67,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[1474],"industry":[1660],"client":[5123],"technologies":[4883,4884,3077,1851,2332,1839,4882,2532,2241,3014,4881],"country":[],"class_list":["post-55977","case-study","type-case-study","status-publish","hentry","offering-digital","industry-retail-e-commerce","client-ingenico-no-logo-en","technologies-apache-http-server-2","technologies-azure-devops-2","technologies-bash-2","technologies-docker","technologies-esb","technologies-git","technologies-java-se-2","technologies-ms-azure","technologies-mysql","technologies-php-2","technologies-redhat-2"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study\/55977"}],"collection":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/users\/67"}],"wp:attachment":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/media?parent=55977"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/offering?post=55977"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/industry?post=55977"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/client?post=55977"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/technologies?post=55977"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/country?post=55977"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}